The staff were friendly and helpful and couldn't be faulted. Reception areas were clean, tidy and comfortable. Shared bathroom was clean, as was bedding.
The stay was let down by the condition of the allocated room. The bed mattress was uncomfortable, the sink in the room unusable and dirty. The room was noisy from footfall above. The room is in desperate need to refurbishment, with an ill fitting curtain pole, fraying curtains, worn carpet, peeling/chipped paint and water leak marks on the ceiling that have had poor attempts at painting over. I have seen better hostel rooms. The room did not marry up with images online used to advertise the hotel.