Skip to main content

Best Western London Queens Crystal Palace Hotel

3.0 star property
Victorian hotel in London with restaurant and bar/lounge

Choose dates to view prices

In the heart of Crystal Palace, Best Western London Queens Crystal Palace Hotel welcomes you with a bar and Italian cuisine at PizzaPolli Restaurant. Connect to free in-room WiFi, take care of work tasks at the 24-hour business center, or relax in front of the lobby TV. Guests have praised the multilingual staff.

Reviews

5.6 out of 10

Popular amenities

  • Parking available
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Self parking
  • 24-hour business center
  • Meeting rooms
  • 24-hour front desk
  • Computer station
  • Front-desk safe
  • Snack bar/deli
  • Laundry service
  • Multilingual staff
  • Luggage storage

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Elevator

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Double Bed, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room, 1 Double Bed, Non Smoking

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Suite, 1 King Bed, Non Smoking, Jetted Tub

Superior Suite, 1 King Bed, Non Smoking, Jetted Tub | In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room, 2 Twin Beds, Non Smoking

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Room, Multiple Beds, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Family Room, Multiple Beds, Non Smoking

  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Room, Multiple Beds, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room, Multiple Beds, Non Smoking

  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Room, 3 Twin Beds, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room, 3 Twin Beds, Non Smoking

  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Superior Room, Multiple Beds, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room, Multiple Beds, Non Smoking

  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 Twin Bed, Non Smoking

  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 3 Twin Beds, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room, 3 Twin Beds, Non Smoking

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Standard Room, 3 Twin Beds, Non Smoking, No Windows

Standard Room, 3 Twin Beds, Non Smoking, No Windows | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room, 3 Twin Beds, Non Smoking, No Windows

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Standard Room, Multiple Beds, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room, Multiple Beds, Non Smoking

  • 14 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room, 2 Twin Beds, Non Smoking

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Standard Apartment, 1 Double Bed, Non Smoking, Kitchenette

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Apartment, 2 Twin Beds, Non Smoking, Kitchenette

In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Apartment, 2 Twin Beds, Non Smoking, Kitchenette

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Apartment, 1 Twin Bed, Non Smoking, Kitchenette

In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Apartment, 1 Twin Bed, Non Smoking, Kitchenette

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

Similar properties

Reception
London Star Hotel
Acton
  • Parking available
  • Free WiFi
  • Air conditioning
6.6 out of 10, 282 reviews
The price is CNY561
CNY673 total
includes taxes & fees
Jun 7 - Jun 8
London Star Hotel
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
122 Church Road, London, ENG, SE19 2UG

What's nearby

  • Secret Garden - 3 min walk - 0.3 km
  • Upper Norwood Recreation Ground - 9 min walk - 0.8 km
  • Crystal Palace Park - 10 min walk - 0.9 km
  • Crystal Palace National Sports Centre - 15 min walk - 1.3 km
  • Selhurst Park Stadium - 7 min drive - 2.0 km

Getting around

  • Gatwick Airport (LGW) - 60 min drive
  • London City Airport (LCY) - 68 min drive
  • Heathrow Airport (LHR) - 71 min drive
  • Stansted Airport (STN) - 99 min drive
  • London (SEN-Southend) - 106 min drive
  • Luton Airport (LTN) - 115 min drive
  • Bromley Crystal Palace Station - 12 min walk
  • London Gipsy Hill Station - 16 min walk
  • Anerley Station - 20 min walk

Restaurants

  • ‪Westow House - ‬8 min walk
  • ‪Etude Coffee - ‬4 min walk
  • ‪The Faber Fox - ‬8 min walk
  • ‪Zola’s - ‬6 min walk
  • ‪Little Palace Cafe - ‬7 min walk

About this property

Best Western London Queens Crystal Palace Hotel

Enjoy your visit to London with a stay at Best Western London Queens Crystal Palace Hotel. The lobby lounge is a great place to grab a drink, and guests looking for a bite to eat can check out PizzaPolli Restaurant, which serves Italian cuisine and is open for dinner.

At a glance

DONE

Hotel size

    • 334 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: 5:30 AM
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (GBP 10.00 per night)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Traveling with children

  • Children's menu

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 2 buildings/towers
  • Built in 1854
  • Safe-deposit box at front desk
  • Television in common areas
  • Victorian architecture

Accessibility

  • Elevator

Room amenities

Be entertained

  • LCD television

Home comfort

  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

PizzaPolli Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.
PizzaPolli - Onsite lobby lounge. Open daily.

Fees & policies

Parking

  • Self parking costs GBP 10.00 per night

Policies

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Euro Queens Hotel London

Euro Queens Hotel

Euro Queens London

Euro Queens

Queens Hotel Crystal Palace

Euro Hotel Queens London, England

Euro Queens Hotel London, England

Best Western London Queens Crystal Palace

Best London Queens Crystal

Best Western London Queens Crystal Palace Hotel Hotel

Best Western London Queens Crystal Palace Hotel London

Best Western London Queens Crystal Palace Hotel Hotel London

Frequently asked questions

Are pets allowed at Best Western London Queens Crystal Palace Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Best Western London Queens Crystal Palace Hotel?

Yes. Self parking costs GBP 10.00 per night.

What are the check-in and check-out times at Best Western London Queens Crystal Palace Hotel?

Check-in start time: 2 PM; Check-in end time: 5:30 AM. Check-out time is 11 AM. Contactless check-in and check-out are available.

Are there restaurants at or near Best Western London Queens Crystal Palace Hotel?

Yes, PizzaPolli Restaurant offers Italian cuisine.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Best Western London Queens Crystal Palace Hotel Reviews

5.6

6.4

Cleanliness

6.4

Location

6.0

Staff & service

5.4

Property conditions & facilities

Reviews

Verified

2/10 Poor

They never cleaned our room during our 5 night stay. The breakfast costs money and literally only consists of muffins. And our room was in a basement area 6 flights of stairs down with no elevator
5-night trip
Verified

8/10 Very good

It’every basic accommodations but clean and felt safe and secure. The rooms were very loud.
1-night trip
Verified

6/10 Good

The hotel is pretty good for a short stay visiting London - this is our third visit. The amenities could be slightly improved with regard to drinks and snacks. All in all nothing to complain about
3-night trip
Verified

2/10 Poor

Hotel is freezing with only a fan heater. No iron even though it said it is available on the website.
1-night trip
Verified

6/10 Good

Best western hotel Crystal Palace .

Room was fine. Hotel appears to be in a state of semi refurbishment. Corridors were grotty and just not nice. Decor not great. Noisy at nighttime . It suited us for convenience so would probably stay again for the price. I wouldn’t pay more than fifty quid a night fir a room .
Ian, 3-night trip
Verified

10/10 Exceptional

Newly renovated

Nice hotel, all newly renovated. Room was small and quite tight to move around the bed, but was adequate and had all the essentials and a nice comfortable bed. Good location, just a short walk to the train station with direct trains into central London. Chargeable parking onsite, but not many spaces. Free wifi throughout the hotel. Bar and pizza restaurant on site.
Matt, 2-night trip
Verified

6/10 Good

The room we were given first was so small for 3 people you would’ve had to climb over each other to get into bed,( room 116 )i requested a different room and was given room 153 which was bigger and ok. Room was very clean. Breakfast was plated and very enjoyable.
2-night trip
Verified

6/10 Good

Se andate a visitare Londra come abbiamo fatto noi, non lo raccomando. È lontano dalla stazione ferroviaria, finché arrivi in centro ci vuole 1 ora, paghi quasi 10 sterline con oyster card, e il parcheggio del hotel è a pagamento, 10 sterline al di.
Tatiana, 4-night trip
Verified

8/10 Very good

Euro palace Hotel.

Not a bad hotel. Rooms good, beds lovely and comfortable. Got a really good night's sleep. Will definitely stay there again.
Dave, 1-night trip
Verified

2/10 Poor

Poor quality

First night we recieved a hard time to open the doors. When finally got the door opened, we then encountered that there were already people staying in that room. The hotel was under construction, and there was constant noise in the middle of the night. Employees were very disorganized, even to ask for simple things at reseption it would be a very long wait. It was around 30 min from the citycenter.
Concepcion, 4-night trip
Verified

4/10 Fair

Checking in was at 2.00 pm, which I was not happy with. Staff on reception had basic skills when trying to book us in. Not happy with having to pay for parking and breakfast, where as with other hotels are more accommodating. I have stayed in Best Westerns in the past which are far better then this one. When I booked the rooms, I would expect them to be next to each other or somewhere close and not one room one end of the hotel and the other room the far end. Booked two twin rooms and gave us a twin room and a double, which was cold and smelly. It had a gap in the sash window you could put your fingers between. Overall, not up to expectations and very disappointing. Will not be recommending this hotel to anyone in future.
2-night trip
Verified

8/10 Very good

Soggiorno veramente gradevole! Camera pulitissima anche se un po’ fredda. Posizione discreta, sebbene sia abbastanza lontano dal centro, l’edificio è ben collegato.
A9g, 4-night trip
Verified

8/10 Very good

Net hotel, vriendelijk personeel. Het hotel is recentelijk gerenoveerd. Ontbijt is ook prima.
Nicolette, 1-night trip
Verified

6/10 Good

personnel sympathique et a notre service . équipe agréable . le problème étant le chantier ,le sol non nettoyé dans la chambre des traces de pas et dans la salle de bain il n'y a pas de brosses wc ni chauffage . dommage ya du potentiel .
5-night trip
Verified

6/10 Good

Light failure when kettle turned on.No repair for more than half an hour.Room cold on entry
1-night trip
Verified

2/10 Poor

Horrible property! There was construction due to renovations during early mornings and late nights. It was very difficult to sleep due to the noise levels. It was also dangerous to walk around because of all the hazardous equipment laying around. The cleanliness of the air was horrible due to dust and the scent of paint everywhere. I would not suggest this hotel to anyone!
3-night trip
Verified

8/10 Very good

The facilities are fine but the room was tiny. There is no way a couple would be comfortable. The bathroom was good and the bed confortable. The publiv areas and corridors belong in a flop house.
Peter, 1-night trip
Verified

8/10 Very good

Albergo buono tranquillo pulito però lontano dalla stazione per Londra
3-night trip
Verified

10/10 Exceptional

Great

It was lovely. The hotel has just been refurbished and the room I stayed in was in mint condition with everything I expected to find. The staff was very helpful and always present. Also the local area is great if you don't feel like going into the city centre one day, good dining and shopping amenities along with some nice parks. Easily connected to the rest of the city by bus and train.
Kai Even, 4-night trip
Verified

6/10 Good

Bad WiFi in room 355 but the rest was excellent

Room 355 you can’t get WiFi unless you stand near door and it’s a weak signal so I had to use my mobile data up which was a shame , last time I stayed in room 1048 and the WiFi is excellent there
wayne, 1-night trip
Verified

10/10 Exceptional

Good place to stay. Was convenient for me while working near by. Will be staying again
Stuart, 1-night trip
Verified

8/10 Very good

Miss j

It was ok
j h, 1-night trip
Verified

10/10 Exceptional

The room was a bit small but very nice. We had meetings and friends in the area so it was convenient. It was not too far from a bus stop and a grocery store.
5-night trip
Verified

10/10 Exceptional

I liked the hotel very much, but would be happier if there was wifi connection for free.
Cecylia, 3-night trip
Verified

6/10 Good

Clean room and relatively cheap (£50 for a Sunday night). There is clearly a lot of work going on to modernise this old building and there is some way to go. The electrician having to be called to reset the fuses after the room's kettle tripped everything is not a good start to the day and forced me to leave early to find somewhere to do some urgent work. Wi-fi, parking etc cost extra! The offer of a free breakfast was appreciated but not accepted.
Matt, 1-night trip