We were so looking forward to this trip away with our family, some of whom had never been to the US before. What's a letdown!
A few weeks prior to arriving, we read a few reviews on this property that were less than desirable. So I contacted the property manager through the Hotels.com chat system. We were informed that all previous issues had been remedied. We asked if we could pay for the pool to be heated, but was told that the actual owner didn't want to spend the money to get it repaired. And that pool heating wasn't actually listed on the listing anyway, but anyone that knows villas in Kissimmee, knows that they are all heated, as long as you switch the heater on.
We arrived to a lovely looking villa. But when you look a little closer, you can see that there are lights that don't work, cupboards that didn't have fire extinguishers in them (when the sign on front says it does), previous occupants hair on various table tops, filthy poolside floors and poolside chairs, broken games room (flat basketballs, pool tables broken etc). To say that we were disappointed is an understatement, especially given the fact that we were told that its had been remedied. The cherry on the cake was that the kids eventually went in the freezing pool, and was later very ill that night (sickness). The resort is pretty good, but it looks like the owner wants to spend $0 on the property. Even pool guy said that it needs a good refresh and clean. VERY disappointed with property and Hotels.com!