To be honest on arrival, from the outside we wasn't expecting much. But as I've always been told " never judge a book by it's covers" the hotel lobby and the downstairs were very pleasing on the eye.... We had a standard double suite, and on opening the door, loved it, it's was clean, beautifully decorated, and the bathroom.... What can I say a double shower and a extra large bath! The bed was comfortable,the price we paid for what we got were very acceptable, then there was the additional bonus of a free breakfast. I have read quite a few reviews for this hotel and personally cannot understand where you are coming from. We have booked for Christmas