Made an error booking by selecting the wrong day. Called hotel 10 minutes after booking to cancel and was advised I needed to contact Hotels.com. Contacted Hotels.com and was advised they were unable to reach the hotel and I would have to wait 24-72 hours. The next day I was advised by Hotels.com that they contacted the hotel and “fought” for flexibility but unfortunately the hotel refused to stray from the STRICT cancellation policy and would not issue a refund. Very poorly handled!
Mark
1 晚行程
10/10
Sylvester
1 晚行程
10/10
Sylvester
1 晚行程
10/10
Sylvester
1 晚行程
4/10
The floor was not level and the kitchenette was not in good condition
There were not enough towels for showering
Julie
1 晚商务旅行
10/10
Great staff, Clean Rooms, great location, reasonable rates.
kevin
1 晚行程
8/10
Vilma
1 晚家庭旅行
10/10
Ryan
1 晚行程
10/10
Ryan
1 晚行程
10/10
Danielle
1 晚行程
2/10
Patrick
1 晚行程
2/10
Where do I start?
-HORRIBLE CUSTOMER SERVICE
-THE ROOMS ARE SO DUSTY AND DIRTY ESPECIALLY THE FLOORS AND I DONT EVEN THINK THEY CHANGED THE BED SHEETS…
(I stayed in two different rooms and BOTH were exactly the same in terms of cleanliness, regardless)
At first I considered this place to be a good deal and was neutrally happy regardless the negatives, until they treated me so poorly, I was shocked honestly…they definitely need to learn that saying “you never know what someone is going through so be kind”
Christy
7 晚家庭旅行
6/10
I have mixed feelings about my stay here…one thing for sure is I really am questioning if the maids even clean the rooms because BOTH rooms I had (first was way too small so I upgraded it) were not thoroughly cleaned…many areas in the room were still dusty or somewhat dirty…maintenance left a mess of toilet water on the toilet and floor after unclogging our toilet…also they take their tì
Patrick
1 晚家庭旅行
4/10
Shakaja
6 晚家庭旅行
8/10
Richard
11 晚行程
6/10
NATALIE
2 晚行程
10/10
Amber
1 晚行程
10/10
Amber
1 晚行程
2/10
Basketball tournament for HS boys didn’t need anything special but the rooms smelled like cigarettes, beds were disgustingly dirty, bathroom shower was so bad boys wore sandals to shower.
Dianna
2 晚家庭旅行
10/10
jIMMYLEE
1 晚行程
2/10
Blood on the sheets hides a bed that would not extend due to the entertainment center. The TV is broken. The Bathroom has mold on the walls and crack heads in the room next to the store. This hotel is for a one-night stand, not a family. They moved us to a sister hotel in Scottsdale, and it was just as bad.
Suzanne
1 晚家庭旅行
6/10
Robert
1 晚商务旅行
4/10
The security was non existent meaning other residents were heard shouting outside the windows in the middle of the night. And the property was non smoking, but our room smelt heavily of smoke and smoke drifted in under the door. Would not recommend if you have kids