Arrived at 3:50pm. Check in was advertised from three. Yet room not ready. Gave us some vouchers too sit in sky bar whilst we waited, but this wasn't ideal, the Sky bar was rammed and it took 20 minutes from ordering drinks to getting them, and in any case it was now getting close to kick off time for the football game we'd travelled to see. Got in room about 4:35. Raced to stadium and thankfully made kick off, but not with the relaxed refresh we'd planned for first. When we returned and went to make the sofa bed it had no sheets or bedding. So had to ring down to sort out. The room layout is also a bit odd for a family visit with a weird open layout for the bathroom area. Handy for Everton games, views from Sky Bar are great, but I wouldn't go again with children. Disappointing experience.