Front desk supervisor, Dia, is in a league of her own when it comes to service! She went above and beyond from day 1 to make our stay was perfect. Had a big issue with hotels.com while there and she took charge, guided us, and corrected everything with perfection. My son (16) literally said that she was amazing when we were leaving from our stay, and teenagers don't say much. We will be staying there ANYtime we are needing to be in the area. This is easily the best convention, or Sea World place to stay in.