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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Mountain hotel within easy reach of Gatlinburg Space Needle

Choose dates to view prices

Nestled near the Gatlinburg Space Needle, SureStay Plus Hotel by Best Western Gatlinburg offers a warm welcome with free continental breakfast and a business center. Enjoy the seasonal outdoor pool, unwind in the lobby with coffee or tea, and appreciate helpful staff who have left a lasting impression on previous guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Main amenities (8)

  • Housekeeping (on request)
  • Seasonal outdoor pool
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Vending machine
  • TV in a common area

Feel at home (6)

  • Microwave
  • Private bathroom
  • Television
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Elevator
The current price is CNY406
CNY457 total
includes taxes & fees
Apr 19 - Apr 20

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.4 out of 10
Very good
(96 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(47 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(45 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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  • Free breakfast
  • Free parking
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9.2 out of 10, Wonderful, 1,246 reviews
The price is CNY670
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includes taxes & fees
Apr 26 - Apr 27
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About the neighborhood

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • Ober Gatlinburg Aerial Tramway - 4 min walk - 0.4 km
  • Gatlinburg Convention Center - 11 min walk - 0.9 km
  • Gatlinburg Space Needle - 12 min walk - 1.0 km
  • Gatlinburg SkyPark - 12 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.7 km

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Smith & Son Corner Kitchen - ‬12 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg puts you in a great location, within a 15-minute walk of Gatlinburg SkyPark and Gatlinburg Space Needle. Guests can take a dip in the seasonal outdoor pool, and free perks include WiFi, self parking, and buffet breakfast daily between 6:30 AM and 9:30 AM. Also, Great Smoky Mountains National Park and Gatlinburg Convention Center are within a 15-minute walk. The helpful staff and breakfast get great marks from fellow travelers.

At a glance

DONE

Hotel size

    • 52 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Onsite parking includes off-street options
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

What to do

  • Ski lifts nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Pool loungers

Facilities

  • Television in common areas
  • Seasonal outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • 44-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Mini-fridge
  • Microwave

More

  • Housekeeping on request
  • Access via exterior corridors

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • The seasonal pool is open from May to September
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Discover, Diners Club, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Is there a pool at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?

Sorry, pets aren't allowed.

Is parking offered on site at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at SureStay Plus Hotel by Best Western Gatlinburg?

You can check in starting at 3 PM. Check-out time is 11 AM.

What is there to do at SureStay Plus Hotel by Best Western Gatlinburg and nearby?

Have fun with nearby winter activities like skiing. SureStay Plus Hotel by Best Western Gatlinburg also has a seasonal outdoor pool.

Does SureStay Plus Hotel by Best Western Gatlinburg have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around SureStay Plus Hotel by Best Western Gatlinburg like?

SureStay Plus Hotel by Best Western Gatlinburg is located by the river in Downtown Gatlinburg, a short 3-minute walk from Great Smoky Mountains National Park and 19 minutes' walk from Ripley's Aquarium of the Smokies. Travelers say the area is walkable and ideal for skiing.

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Reviews

SureStay Plus Hotel by Best Western Gatlinburg Reviews

8.4

Very Good

8.2

Cleanliness

7.8

Amenities

8.6

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently great with plenty of fresh options and a wide variety. (97 reviews)
  • Dining options were within walking distance and convenient for guests. (3 reviews)
  • Parking was convenient, free, and easily accessible with many guests appreciating the location's proximity to the park. (11 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Breakfast
Location
River
Balcony
Bed
View
Creeks
Bathroom

Reviews

Verified

10/10 Exceptional

Clean room, great staff, loved the location
Rhonda, 1-night trip
Verified

10/10 Exceptional

Everything wS clean znd everyone was friendly
Demetria, 3-night trip
Verified

10/10 Exceptional

Great stay!
Bobby, 2-night trip
Verified

10/10 Exceptional

All around great place and location.
Joshua, 1-night trip
Verified

10/10 Exceptional

Loved everything about our stay will definitely stay again
Troy, 1-night trip
Verified

10/10 Exceptional

Friendly staff. Extremely clean room
Tina, 2-night trip
Verified

10/10 Exceptional

Location is great!
Tatyana, 1-night trip
Verified

10/10 Exceptional

Front desk was so nice! Breakfast was decent. Parking was convenient, and nice location.
Sarah, 2-night trip
Verified

8/10 Very good

Nice hotel , convenient, walkable.
samira, 1-night trip
Verified

8/10 Very good

The stay was great with the clean rooms, the staff, and the amenities being great would come back.
Samuel, 3-night trip
Verified

8/10 Very good

Safe place, clean bedrooms, very good breakfast
Luis, 1-night trip
Verified

10/10 Exceptional

Great stay, great views. And very reasonably priced
Skyler, 2-night trip
Verified

10/10 Exceptional

The hotel is in walking distance with everything in Gatlinburg. The breakfast was great, the rooms were clean and the staff could not have friendlier.
Larry, 2-night trip
Verified

10/10 Exceptional

Clean room.
Greselda, 2-night trip
Verified

10/10 Exceptional

The lady in the front desk was really nice
Cesar, 1-night trip
Verified

10/10 Exceptional

The room was HUGE.... clean and comfortable
Jennifer, 5-night trip
Verified

10/10 Exceptional

Staff is always so nice 2nd time staying there didnt see any bears this time but great stay as alwaya
Kellie, 1-night trip
Verified

10/10 Exceptional

We stayed 7 days from FL with our 5 YOA. Everything and everyone was amazing! definitely will be staying here every time we go.
Amanda, 7-night trip
Verified

10/10 Exceptional

Great for the price
Jodie, 4-night trip
Verified

6/10 Good

avg breakfast, avg bed, avg shower pressure, filthy dirty couch, huge rooms, excellent location and nice view from balcony
Matthew, 3-night trip
Verified

10/10 Exceptional

Staff was great! Room very clean & spacious.
Joey, 1-night trip
Verified

10/10 Exceptional

Room was awesome staff is always friendly been twice
Shot from the patio
Darran, 5-night trip
Verified

10/10 Exceptional

Room was prefect staff was very helpful
Nickey, 1-night trip
Verified

10/10 Exceptional

nice and cozy
DANNY, 1-night trip
Verified

10/10 Exceptional

The bacon was really good
Brooklyn, 3-night trip