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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Mountain hotel within easy reach of Gatlinburg Space Needle

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Lobby
Lobby
Free daily buffet breakfast
Nestled near the Gatlinburg Space Needle, SureStay Plus Hotel by Best Western Gatlinburg offers a warm welcome with free continental breakfast and a business center. Enjoy the seasonal outdoor pool, unwind in the lobby with coffee or tea, and appreciate helpful staff who have left a lasting impression on previous guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Free WiFi

Main amenities (8)

  • Housekeeping (on request)
  • Seasonal outdoor pool
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Vending machine
  • TV in a common area

Feel at home (6)

  • Microwave
  • Private bathroom
  • Television
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Elevator
The current price is CNY460
CNY518 total
includes taxes & fees
Aug 10 - Aug 11

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.4 out of 10
Very good
(80 reviews)

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.8 out of 10
Good
(40 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Blackout drapes/curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(6 reviews)

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(34 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed

Similar properties

Seasonal outdoor pool

Crossroads Inn & Suites

  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
8.6 out of 10, Excellent, 1,318 reviews
The price is CNY424
CNY550 total
includes taxes & fees
Aug 12 - Aug 13
Crossroads Inn & Suites
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About the neighborhood

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • Gatlinburg Convention Center - 9 min walk - 0.8 km
  • Gatlinburg Space Needle - 10 min walk - 0.9 km
  • SkyPark - 10 min walk - 0.9 km
  • Ripley's Aquarium of the Smokies - 18 min walk - 1.5 km
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive - 3.6 km

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Smith & Son Corner Kitchen - ‬11 min walk
  • ‪Mellow Mushroom - ‬10 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg puts you in a great location, within a 15-minute walk of Great Smoky Mountains National Park and Gatlinburg Convention Center. Guests can take a dip in the seasonal outdoor pool, and free perks include WiFi, self parking, and buffet breakfast daily between 6:30 AM and 9:30 AM. Also, Gatlinburg Space Needle and SkyPark are within a 15-minute walk. The helpful staff and breakfast get great marks from fellow travelers.

Languages

English

More about this property

VISIBILITY

At a glance

Hotel size

    • 52 rooms
    • Arranged over 7 floors

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Onsite parking includes off-street options

Other information

    • Designated smoking areas (fines apply)
LOB_HOTELS

Property amenities

Food and drink

  • Free buffet breakfast 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

What to do

  • Ski lifts nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Pool loungers

Facilities

  • Television in common areas
  • Seasonal outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
ROOM

Room amenities

Be entertained

  • 44-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Mini-fridge
  • Microwave

More

  • Housekeeping (on request)
  • Access via exterior corridors
MONETIZATION_ON

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • The seasonal pool is open from May to September
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Discover, Diners Club, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg
HELP_OUTLINE

Frequently asked questions

Is there a pool at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?

Sorry, pets aren't allowed.

Is parking offered on site at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at SureStay Plus Hotel by Best Western Gatlinburg?

You can check in starting at 3 PM. Check-out time is 11 AM.

What is there to do at SureStay Plus Hotel by Best Western Gatlinburg and nearby?

Have fun with nearby winter activities like skiing. SureStay Plus Hotel by Best Western Gatlinburg also has a seasonal outdoor pool.

Does SureStay Plus Hotel by Best Western Gatlinburg have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around SureStay Plus Hotel by Best Western Gatlinburg like?

SureStay Plus Hotel by Best Western Gatlinburg is located by the river in Downtown Gatlinburg, a short 3-minute walk from Great Smoky Mountains National Park and 19 minutes' walk from Ripley's Aquarium of the Smokies. Travelers say the area is walkable and ideal for skiing.

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SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Location
River
Balcony
Bed
View
Creeks
Bathroom

What guests liked

  • Breakfast was a highlight with good selection and decent options. (79 reviews)
  • Parking was easy, convenient, and free, with some rooms offering a view of the surrounding park. (8 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

It's on the river and always a treat to enjoy coffee on the patio.
Byron, 1-night trip

8/10 Good

Hotel was amazing for the price! We loved the balcony overlooking the water. The room was spacious, had everything we needed for a couple nights stay.
Tara, 2-night trip

8/10 Good

Great deal for the price.. Walking distance to downtown Gatlinburg.. Clean comfy room..
Jim, 3-night trip

10/10 Excellent

Nice clean room, great location. Great little balcony overlooking the creek. Would definitely stay again.
Heather, 2-night trip

10/10 Excellent

Beds were comfy
michael, 1-night trip

6/10 Okay

We liked the setting at the edge of a beautiful creek and balconies off of the rooms.
John, 1-night trip

10/10 Excellent

Surprisingly spacious room, was pleasantly surprised. Staff was very friendly, breakfast was fresh even though we were some of the last ones in before they stopped closing. The pool was clean and open. Overall very affordable and clean. Would definitely stay there again. Location was great for walking too.
The balconies
Shaylene, 1-night trip

8/10 Good

Room was clean, staff was friendly. Hotel close to town.
Patty, 4-night trip

10/10 Excellent

Great stay. However the receptionist had attitude
John, 1-night trip

8/10 Good

Loved th
Jolene, 2-night trip

10/10 Excellent

Great stay, clean and very decent and up to date for the price
Ebone, 2-night trip

10/10 Excellent

Always nice
Colby, 2-night trip

10/10 Excellent

Amazing stay and amazing staff
Nathan, 6-night trip

10/10 Excellent

Loved Gatlinburg

Great location and price
David, 3-night trip

10/10 Excellent

Great room, clean and comfortable. Nice balcony to relax on.
Manuela, 1-night trip

10/10 Excellent

Easy check in, clean hotel, few things about the room that could’ve probably been a bit better but other than that no issues and the girlfriend was happy so i’m happy
Cody, 3-night trip

8/10 Good

it was a nice place. loved the balcony overlooking the river. bathroom shower needs upgrading. nice location on outside of main drag
Enrique Antonio, 3-night trip

6/10 Okay

Loved the view of the river.
Karlene, 1-night trip

10/10 Excellent

Great location. Comfortable beds.
Katherine, 1-night trip

10/10 Excellent

Great rate! Great room! Great view! Location was great!
Brandt, 2-night trip

10/10 Excellent

Ignore the bad reviews
Dana, 3-night trip

10/10 Excellent

Friendly environment, convenient to walk to all shops, big rooms for comfort..
JENNIFER, 5-night trip

10/10 Excellent

Great distance from the strip, quiet hotel. Would stay again.
Kelli, 1-night trip

10/10 Excellent

Spacious place, close to many activities
Lyane, 4-night trip

10/10 Excellent

The front desk staff is always so kind.
Amanda, 1-night trip