My wife and I have been loyal guests of this hotel chain for years and have always appreciated the consistent quality and comfort. Unfortunately, our recent weekend stay fell short of expectations.
While the hotel itself is still clean and well-maintained, we ran into a few issues that made our stay less enjoyable. The TV remote in our room didn’t work properly, and we had to contact the front desk multiple times just to get it sorted, definitely not the kind of inconvenience you want during a relaxing getaway.
Additionally, we were really looking forward to using the hot tub, only to find it was out of commission. There was no prior notice about this, which was a bit disappointing.
We still appreciate the brand and hope this was just an off experience, but this particular stay didn’t quite live up to the standard we've come to expect.