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Caybeach Meloneras

3.5 star property
Family-friendly hotel with 3 outdoor pools, near Maspalomas Lighthouse

Choose dates to view prices

Maspalomas meets family-friendly fun at Caybeach Meloneras. Tee off on the 18 holes of golf, unwind with a sauna or massage, and let the kids run wild in the playground. With free WiFi, a garden to explore, and three pools to splash around in - including a children's pool - this hotel offers endless entertainment for all ages.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Housekeeping on weekdays
  • Restaurant and bar/lounge
  • 3 outdoor pools
  • Breakfast available
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Spa services
  • Terrace
  • 24-hour front desk

For families (6)

  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
  • Television
  • Garden
The current price is CNY1,555
CNY1,664 total
includes taxes & fees
May 25 - May 26

Room options

Available filters for rooms
Showing 32 of 32 rooms

View all photos for Classic Apartment, 1 Bedroom (1 Adult and 1 Child)

In-room safe, free WiFi, bed sheets

Classic Apartment, 1 Bedroom (1 Adult and 1 Child)

  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Classic Apartment, 1 Bedroom (1 Adult and 2 Children)

In-room safe, free WiFi, bed sheets

Classic Apartment, 1 Bedroom (1 Adult and 2 Children)

  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Classic Apartment, 1 Bedroom (1 Adult and 3 Children)

In-room safe, free WiFi, bed sheets

Classic Apartment, 1 Bedroom (1 Adult and 3 Children)

  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Apartment, 1 Bedroom (2 Adults)

In-room safe, free WiFi, bed sheets

Classic Apartment, 1 Bedroom (2 Adults)

8.0 out of 10
Very good
(10 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Classic Apartment, 1 Bedroom (2 Adult and 1 Child)

In-room safe, free WiFi, bed sheets

Classic Apartment, 1 Bedroom (2 Adult and 1 Child)

  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Classic Apartment, 1 Bedroom (2 Adults and 2 Children)

In-room safe, free WiFi, bed sheets

Classic Apartment, 1 Bedroom (2 Adults and 2 Children)

7.0 out of 10
Good
(2 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Apartment, 2 Bedrooms (3 Adults and 3 Children)

In-room safe, free WiFi, bed sheets

Classic Apartment, 2 Bedrooms (3 Adults and 3 Children)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Apartment, 2 Bedrooms (2 Adults)

In-room safe, free WiFi, bed sheets

Classic Apartment, 2 Bedrooms (2 Adults)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 2
  • 4 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Classic Apartment, 2 Bedrooms (2 Adults and 1 Child)

In-room safe, free WiFi, bed sheets

Classic Apartment, 2 Bedrooms (2 Adults and 1 Child)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 3
  • 4 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Classic Apartment, 2 Bedrooms (2 Adults and 2 Children)

In-room safe, free WiFi, bed sheets

Classic Apartment, 2 Bedrooms (2 Adults and 2 Children)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Classic Apartment, 2 Bedrooms (2 Adults and 3 Children)

In-room safe, free WiFi, bed sheets

Classic Apartment, 2 Bedrooms (2 Adults and 3 Children)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Classic Apartment, 2 Bedrooms (3 Adults)

In-room safe, free WiFi, bed sheets

Classic Apartment, 2 Bedrooms (3 Adults)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 3
  • 4 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Apartment, 2 Bedrooms (3 Adults and 1 Child)

In-room safe, free WiFi, bed sheets

Classic Apartment, 2 Bedrooms (3 Adults and 1 Child)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Apartment, 2 Bedrooms (3 Adults and 2 Children)

In-room safe, free WiFi, bed sheets

Classic Apartment, 2 Bedrooms (3 Adults and 2 Children)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Single Room

In-room safe, free WiFi, bed sheets

Classic Single Room

8.0 out of 10
Very good
(1 review)
  • 13 sq m
  • Sleeps 1
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Double Room (2 Adults)

In-room safe, free WiFi, bed sheets

Classic Double Room (2 Adults)

7.4 out of 10
Good
(3 reviews)
  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Apartment, 1 Bedroom (1 Adult)

In-room safe, free WiFi, bed sheets

Premium Apartment, 1 Bedroom (1 Adult)

  • 44 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 1 Bedroom (1 Adult and 1 Child)

In-room safe, free WiFi, bed sheets

Premium Apartment, 1 Bedroom (1 Adult and 1 Child)

10.0 out of 10
Exceptional
(1 review)
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 1 Bedroom (1 Adult and 2 Children)

In-room safe, free WiFi, bed sheets

Premium Apartment, 1 Bedroom (1 Adult and 2 Children)

8.0 out of 10
Very good
(1 review)
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 1 Bedroom (2 Adults)

In-room safe, free WiFi, bed sheets

Premium Apartment, 1 Bedroom (2 Adults)

8.6 out of 10
Excellent
(4 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 1 Bedroom (2 Adult and 1 Child)

In-room safe, free WiFi, bed sheets

Premium Apartment, 1 Bedroom (2 Adult and 1 Child)

  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 1 Bedroom (2 Adults and 2 Children)

In-room safe, free WiFi, bed sheets

Premium Apartment, 1 Bedroom (2 Adults and 2 Children)

  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 2 Bedrooms (2 Adults)

In-room safe, free WiFi, bed sheets

Premium Apartment, 2 Bedrooms (2 Adults)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 2
  • 4 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 2 Bedrooms (2 Adults and 1 Child)

In-room safe, free WiFi, bed sheets

Premium Apartment, 2 Bedrooms (2 Adults and 1 Child)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 3
  • 4 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 2 Bedrooms (2 Adults and 2 Children)

In-room safe, free WiFi, bed sheets

Premium Apartment, 2 Bedrooms (2 Adults and 2 Children)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 2 Bedrooms (2 Adults and 3 Children)

In-room safe, free WiFi, bed sheets

Premium Apartment, 2 Bedrooms (2 Adults and 3 Children)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 2 Bedrooms (3 Adults)

In-room safe, free WiFi, bed sheets

Premium Apartment, 2 Bedrooms (3 Adults)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 3
  • 4 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 2 Bedrooms (3 Adults and 1 Child)

In-room safe, free WiFi, bed sheets

Premium Apartment, 2 Bedrooms (3 Adults and 1 Child)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 2 Bedrooms (3 Adults and 2 Children)

In-room safe, free WiFi, bed sheets

Premium Apartment, 2 Bedrooms (3 Adults and 2 Children)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 2 Bedrooms (3 Adults and 3 Children)

In-room safe, free WiFi, bed sheets

Premium Apartment, 2 Bedrooms (3 Adults and 3 Children)

7.0 out of 10
Good
(2 reviews)
  • 58 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Single Room

In-room safe, free WiFi, bed sheets

Superior Single Room

10.0 out of 10
Exceptional
(1 review)
  • 14 sq m
  • Sleeps 1
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room (2 Adults)

In-room safe, free WiFi, bed sheets

Superior Double Room (2 Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Map
Calle Mar Báltico, Playa del Inglés, San Bartolomé de Tirajana, Las Palmas de Gran Canaria, 35100

What's nearby

  • Meloneras Beach - 5 min walk - 0.5 km
  • Maspalomas Beach - 5 min drive - 1.5 km
  • Maspalomas Lighthouse - 5 min drive - 1.5 km
  • Holiday World Maspalomas - 10 min drive - 8.6 km
  • Maspalomas Golf Course - 12 min drive - 3.4 km

Getting around

  • Gran Canaria Airport (LPA) - 33 min drive

Restaurants

  • ‪Café Plaza - ‬15 min walk
  • ‪Marula Lopesan Baobab - ‬12 min walk
  • ‪Restaurante Plaza - ‬11 min walk
  • ‪El Restaurante Riu Palace Meloneras - ‬11 min walk
  • ‪Henry Stanley Bar - ‬10 min walk

About this property

Caybeach Meloneras

  • Caybeach Meloneras features a free kids' club and puts you just a 5-minute drive from Maspalomas Lighthouse. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights include 3 outdoor pools, a bar/lounge, and a fitness center.

At a glance

DONE

Hotel size

    • 204 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in half board rates on December 24 will receive the Christmas Eve Gala Dinner, included in the room rate. Guests booked in half board rates on December 25 will receive the Christmas Day Gala Dinner, included in the room rate. Guests booked in half board rates on December 31 will receive the New Year's Eve Gala Dinner, included in the room rate. For all other bookings, access to each gala dinner is optional and a fee is charged at the property for guests who wish to attend.
    • All guests, including children, must present a one of the following valid government-issued identification documents upon arrival: Spain's National Identity Document (DNI) or Foreign Identity Number (NIE), or a passport.
    • Half board rates include breakfast and dinner. Drinks are not provided with dinner.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Free offsite parking within 16 ft
    • Street parking available
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–10:30 AM
  • Hosted evening meals daily for a surcharge
  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Grocery/convenience store

What to do

  • Pool table
  • Horse riding nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • Adjacent to a golf course
  • 3 outdoor pools
  • Arcade/game room
  • Spa services
  • Sauna
  • Steam room
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

What to enjoy

  • Deck or patio

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Housekeeping on weekdays
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Refundable deposits

  • Breakage deposit: EUR 150 per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 12 for adults and EUR 6 for children
  • Hosted evening meal costs EUR 18

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property Registration Number H-35-1-0000355

Also known as

Caybeach Meloneras Hotel

Caybeach Meloneras San Bartolome de Tirajana

Caybeach Meloneras Hotel San Bartolome de Tirajana

Caybeach Meloneras Hotel

Caybeach Meloneras San Bartolomé de Tirajana

Caybeach Meloneras Hotel San Bartolomé de Tirajana

Frequently asked questions

Does Caybeach Meloneras offer free cancellation for a full refund?

Yes, Caybeach Meloneras does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Caybeach Meloneras?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Caybeach Meloneras?

Sorry, pets aren't allowed.

Is parking offered on site at Caybeach Meloneras?

Yes, there's free self parking.

What are the check-in and check-out times at Caybeach Meloneras?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Caybeach Meloneras and nearby?

Have fun during the warmer months with activities nearby such as horseback riding. Enjoy a swim in one of the 3 outdoor swimming pools or use the hotel's other amenities, which include a sauna and a steam room. Caybeach Meloneras also has an arcade and a garden.

Are there restaurants at or near Caybeach Meloneras?

Yes, there's an onsite restaurant.

Does Caybeach Meloneras have any outdoor private spaces?

Yes, every room features a deck or patio.

What's the area around Caybeach Meloneras like?

Caybeach Meloneras is in Maspalomas, a short 6-minute walk from Playa de las mujeres.

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Reviews

Caybeach Meloneras Reviews

8.6

Excellent

8.4

Cleanliness

8.2

Amenities

8.4

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • The pools were clean, warm, and well-maintained with a relaxed atmosphere. (6 reviews)
  • Breakfast was wonderful with a variety of choices of bread, fruits, and cheese. (4 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified

8/10 Very good

Good location. Nice apartments. Perfect for families. The pools are really nice.
Vidar, 7-night trip
Verified

10/10 Exceptional

Had the most relaxing few days away. Great quiet resort, loved the half board and also the room with its little kitchenette. Would definitely stay again!
Ramona, 6-night trip
Verified

10/10 Exceptional

The place, staff, rooms were perfect. The hotel is closed to the best beaches.
Warda, 4-night trip
Verified

8/10 Very good

Hotel is a little worn but nice and quiet and a good breakfast.
Claus, 4-night trip
Verified

8/10 Very good

Clean room and quiet at night. The room was facing to southwest with strong sun coming into the room. The room temperature was more than 30 C in early afternoon. THe balcony is great, but it was too hot to sit. The air conditioner of the room was not working to cool the room. Breakfast buffet was wonderful with a variety of choices of bread, fruits, and cheese.
Keiko, 2-night trip
Verified

10/10 Exceptional

Very helpful receptionstaff, clean room- a bottle of dishwashersoap and sponge on the sink, a bottle of 1 1/5 litre of water in the room, no bugs, quiet hotel, good bar and restaurant
Hilde, 7-night trip
Verified

8/10 Very good

It was a pleasant stay: great location - 5 min walk to the Promenade, good food: breakfast and dinner, well -equipped kitchenettes, lovely gardens, good value for money.
Maryna, 3-night trip
Verified

10/10 Exceptional

Wonderful place to stay and relax
Sowmya Narayanan, 3-night trip
Verified

10/10 Exceptional

Just book it

Amazing hotel, very clean, lovely staff, good drinks and food very good location. Amazing for the price. Would definitely stay here again
Jack, 3-night trip
Verified

10/10 Exceptional

Really good

Very good stay! It’s close to the ocean and a really good location. Friendly staff, nice apartments and perfect pools. A perfect place for family with baby, kids etc..
Vidar, 7-night trip
Verified

10/10 Exceptional

Amazing

Very good stay. Perfect location. Clean. Friendly staff. Perfect for family.
Åse, 21-night trip
Verified

8/10 Very good

Nice and quiet hotel, calm pool area, minimarked with the most of what you need. Nice and friendly staff
André, 10-night trip
Verified

10/10 Exceptional

Very nice and relaxing. I like that there is a pool for kids while the other one is more relaxed
Ana, 3-night trip
Verified

8/10 Very good

Lovely complex multiple small pools plenty of sun loungers. Approximately 15/20 minute walk into town. Only down side is the pool bar which is the only bar onsite closes at 10pm
Derek, 7-night trip
Verified

8/10 Very good

Honest review- great location, nice pool

Hotel is in an excellent location, a short walk down to Meloneras beach and the shops/bars/walkway (fantastic resort with classy restaurants and shops). The hotel rooms are clean and comfortable, I like how it is set out that the rooms are not in a singular block and you have more of an independent feel. The pools are clean and warm and the gym is pretty good. The hotel is also a short walk to various bus connections. The lower large pool is the nicest and altough we were out of season it was never over crowded and relaxed. The hotel food was 3 star, it was always fresh and warm with a couple of choices but it was ok rather than amazing (I'd suggest bed and breakfast and go out for meals). If you have any mobility issues I'd suggest requesting a room nearer the reception as we were at the bottom of the gardens (it didnt bother us as fairly fit)
R, 4-night trip
Verified

8/10 Very good

My room 1272 was a good size for solo use, it was a bit of a walk from reception but there’s clear steps/walkways. Some aspects a bit dated. Could not use balcony due to sharp palm tree leaves taking up 1/2 the space. Walk to the beach/shops was ok, around 15 minutes safe and quiet area. The walk back from the beach does have a small incline but most people with moderate fitness will cope. Would not have paid the full price but it was fairly priced for the ‘offer price’.
Tariro, 3-night trip
Verified

8/10 Very good

Great location. Lovely pool area. Accomodation a little worn. Ideal for a short break.
Karl, 7-night trip
Verified

8/10 Very good

Location good, room clean, price excellent, pool good
Helen, 21-night trip
Verified

8/10 Very good

Clean hotel at a great location
Chastity Rose Dawson, 11-night trip
Verified

10/10 Exceptional

The property was well kept, and the staff was very friendly. I do wish the resort had a shuttle service for its guests to get them to and from the airport and to attractions on the island.
Michelle, 8-night trip
Verified

8/10 Very good

It was okay.
Aleksandra, 7-night trip
Verified

8/10 Very good

Nice hotel, staff and location less than ideal.

Comfortable rooms and nice pool and environs, but staff a bit grumpy. Most of the hotels in the area are all inclusive and it is a fair walk to the shopping centre and restaurants.
David, 3-night trip
Verified

8/10 Very good

The entrance to the room in second floor was via a narrow steps and not easy with heavy luggage,
Rolf, 2-night trip
Verified

6/10 Good

On the positive, it's a great location to explore from. On the negative, the reception staff seemed to view it as a chore to do anything; there was no hot water in our room for the first 24 hours - it took 3 visits to reception for that to be resolved; and steer clear of the restaurant buffet - expensive and very poor.
Chris, 4-night trip
Verified

6/10 Good

Disappointing.

Check-in we were asked for a deposit (in cash) for the tv remote(!) & 2 pool towels 30€. When we reached the room we realised that we would have to pay a deposit AND a charge to use the room safe (we did not use as I had already had to pay a charge to withdraw cash). We were told that rooms would NOT be cleaned on a daily basis. We were provided with a map to get to our room which included having to carry heavy suitcases downstairs - no assistance was offered or a ‘suitcase friendly’ route suggested (there were ramps available). Our balcony overlooked ground which was unbuilt on, quiet we thought until the circus tent a few hundred meters away started its two shows a day - we were not made aware of at any point. We were unable to enjoy sitting out on our balcony as the guests on the ground floor smoked outside frequently which also caused us to keep our room doors closed. Food: We paid for one evening meal 18€ each and there was a limited selection and poor value for money. Breakfast was good but lacked a wider selection of fruit and cereals. We felt the room was tatty in areas, the bed fabric was torn underneath and a bar broken, there was a cigarette burn the fridge leaked and the railings were rusty. The pool areas were nice, some maintenance required in areas where tiles were falling off and a broken floor flight which could be a trip hazard. When we checked out the desk attendant was more interested in chatting to his colleague than wanting to help us - very rude.
Ben, 7-night trip