English sparkling wine not available for our celebration meal with friends. Told we could have the Moët but would have to pay the difference?!!! Didn’t argue at the time but mentioned the poor customer service at the desk next morning. Chap agreed it was a pretty poor show and took our room number to mention it to management…,heard nothing! Just thought this was a poor way to leave a good impression.
真实旅客
3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 12 日
Crown Plaza IHG a Royal good time ?
Stay was based on attending Gregory Porter at the armadillo. Hotel is adjacent so works well . Hotels getting a little dated but clean , service was good considering the intensity of the crowds , Bar food was fine , breakfast good . Room (10th floor) had a great view and comfortable . Would use again for attending events . Only downside very pricy drinks especially the wine .
Paul
Paul,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 11 日
Could be cleaner and renovating
I found our first room to be fairly good. Our second room 1205. Had a foul odor and made me ill. I have asthma. The staff offered to spray it. But I have asthma.
Brenda
Brenda,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 11 日
Philip
Philip,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 10 日
Give Mohammed a raise
It was very nice and the receptionist Mohammed was Excellent and very polite / well mannered and helpful
Andrew
Andrew,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 7 日
Andrew
Andrew,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Elizabeth
Elizabeth,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Hugo
Hugo,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Leigh
Leigh,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Really enjoyed our stay, all staff we encountered were very friendly and helpful.
PAUL
PAUL,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Katie
Katie,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 30 日
Monica
Monica,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Steven
Steven,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
Noel
Noel,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
Great
Fred
Fred,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 23 日
OK
The hotel is very convenient for the Armadillo theatre. We have stayed at the hotel many times since it opened, and it is generally clean and comfortable, but it is now in need of refurbishment. The breakfast buffet was very good as usual.
Susan
Susan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Nicola
Nicola,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 21 日
Very Disappointing Check-in Service
Our stay was spoiled the moment we arrived and seeing the queue waiting to check in. We ended up waiting 35 minutes to get to the check in desk and another 15 minutes trying to check in as seemingly there was an issue with the checking in process even though the other guests around us seemed to be fine ?? At that point in steps Alan to help and told us it was what it is and we would just have to wait. He showed no interest in the fact we had already waited 50 minutes !! We were very disappointed in his overall attitude to the situation.
The club lounge on the Saturday night was a joke, there was seating for 26 people which were all taken leaving another dozen or so people standing around eating their food packed in like sardines. Apart from these 2 issues the next day went a lot smoother and everything was fine.
Tom
Tom,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 21 日
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 20 日
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 20 日
Good overall
The hotel is nice and staff were very helpful. We had to queue twice to check in and asked to wait twice because our room wasn’t ready. The staff member did give us our upgrade, a drink at the bar and breakfast on the house. I did appreciate the gesture but our room on the 16th floor was very noisy with what I can only imagine was the hotel air con. It was so very loud. I would recommend staying at the hotel but don’t take the upgrade unless you are on a floor lower than 14 as floor 15 has the club lounge and I imagine the rooms under would be noisy. Breakfast was good and well stocked.
Sandra
Sandra,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Maria at checkin set the tone for the day efficient, friendly, helpful, lovely
Everyone was great from cleaning staff to restaurant
Plus Maria was on duty tocheck is out so additional Bonus loved it
Only slight comment the room could do with light refurbishment no major change just ligh restoration to some items
Lynsey
Lynsey,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 20 日
Room very clean, bottom of bathroom door swollen and a bit scabby, frame round bathroom door chipped. Apart from that room excellent