The staff weren't overly friendly to some non-English speaking guests when i was checking in. The facilities looked a bit worn out and can use some renovations and increased maintenance.
Mark
Mark,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 5 日
The service was very good everyone was polite and courteous! The rooms were clean and very comfortable. Will be staying there again !
terrie
terrie,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 30 日
Yes
Ronald
Ronald,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 30 日
just needed a place to stay overnight. microtel in Gatlinburg is my go to when i travel
Timothy
Timothy,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 26 日
Ting
Ting,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 26 日
Saimir
Saimir,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 26 日
Hotel overall not clean dirty. Carpets dirty. Lobby entrance block with lot of things preventing people from exiting in an emergency.
Freddie
Freddie,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 24 日
Breakfast wasn't all that great. Nothing was really fresh.
melissa
melissa,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 23 日
Comfortable basic room. Next door to convention center and walking distance to downtown.
Ray
Ray,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 22 日
melissa
melissa,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 21 日
My daughter and I stayed here 5 years ago and recommended us staying here again with friends and the rest of our family because it was so nice then. I was shocked at the condition of the hotel. It has not been up-kept well at all. When you walk through the staff would not even acknowledge you. You did not need a key to enter the outside elevator so it was not safe at all. We will not stay here again. I was very embarrassed that I recommend this to our family and it was in this condition.
DEBRA
DEBRA,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 20 日
Clean and convenient
The rooms could use a little updating, just minor repairs mainly, but overall I am not complaining. We were there 2 nights and the room was comfortable, clean, hotel is in a very convenient location to everything downtown. Couldn't ask for more!
Rachel
Rachel,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 18 日
Its a comfortable no frills hotel on a budget. Ive stayed several times. They have a lot of breakfast items. Yogurt, danish, oatmeal, juice, etc. The room.is clean and cozy with a mini fridge. Im usually gone all say hiking so i dont need a lot of hotel amenities.
John
John,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 18 日
Convenient
Patrick
Patrick,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 18 日
Nice
Patrick
Patrick,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 16 日
If they’d just CLEAN it would be pretty nice. Carpets have that grubby feeling, so much that you don’t want to go barefoot. The bed had stains on the white sheets. A room for two was given one bath towel. See the pic attached of my fridge. Now you know that hasn’t been opened in months. Front desk was a little snarky and argumentative.
Amy
Amy,3 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 16 日
ron
ron,4 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 13 日
Michelle
Michelle,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 28 日
This used to be my go to hotel to stay in Gatlinburg for a spur of the moment trips. The prices have increase however everything else has decreased quality, cleanliness, etc..
William
William,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 27 日
Sean
Sean,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 26 日
Gloria
Gloria,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 25 日
Paige
Paige,7 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 22 日
The front desk was extremely helpful and friendly and polite… Great workers. The room was simple.. bed was comfortable. Could've been cleaner..the door frame area and underneath the air conditioner areas the vacuum doesn't reach easily still had grass and dirt but nothing overly dirty. I was comfortable and felt safe on my solo trip.
Jennifer
Jennifer,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 22 日
Disgusting in every way
From the moment we walked in the door it felt like we were in for a awful experience. Starting with Dee the rude "manager" at the front desk, then getting to our room which was FILTHY. Hair and dirt everywhere, mold in the shower, it was outright gross. We left in less than 5 minutes.