So unhappy, there was no air conditionner in any rooms and I specifically booked this hotel because on their website is says AIR CONDITIONING , well its not true, they only have fan systems and that is not working, guest were complaining it was 32 degrees in the rooms, the staff at the reception are trying to find all excuses, that they have it but its not working or its working in some rooms but they dont know which one, I ask for a refund , they refused , I ask they to transfer me at another Accor hotel with air conditioning and they also refused, they are basically laughing at you , even the reception was so hot you could not have a drink at the bar, my first time with such a bad service, I will write a letter to customer relations.