I recently stayed at the hotel for 15 days and had a generally good experience. The room was clean and tidy throughout my stay, and I appreciated the attention to detail in maintaining it. Luciana, the cleaner, was especially friendly and responsible, which added to the positive experience.
However, there are a couple of areas for improvement. It would be more considerate to provide an instruction card for the laundry machine. Additionally, the shower pressure was weaker than I expected. Navigating the stairs with a 23kg baggage was also quite challenging, and I would recommend considering this for guests with heavy luggage.
One last suggestion: it would be helpful if the admin could provide a simple confirmation when inquiries regarding check-in are received, even if the check-in details are only provided 48 hours before arrival. This reassurance would go a long way in improving communication.
Overall, a pleasant stay with just a few minor inconveniences.
Very nice and cozy apartment to stay. Their was no reception but their customer support was responsive and accommodating to handle my requests, Thanks a lot!
Emails for personal verification and facility entering guidance will be provided via email but Expedia/Hotels.com does not properly deliver the email to us so please be well aware of that...
SANGYOUNG
SANGYOUNG,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 7 月 24 日
Lovely clean property... absolutely loved it.. would like a clock but im a time person.. shower absolutely amazing... town center location stayed during england final didnt hear anything... only issue i had was booking.. i booked paid and didnt hear anything i called number which i advise do not call cost a fortune to brazil.. message and call the london number for apartment...spoke to a lovely lady.. think her nsmr was alexandra very helpful not had that for a while.. tv does not have normal tv just apps.... but hey ho had a great time and it wax beautiful.. i would definitely stay again.. lovely cleaners who we passed in hall way and great central location... well impressed
Serena
Serena,4 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 7 月 16 日
Requested property to resend the instructions to get into the apartment and was resent them a day after the 2nd day, so lost a full night and requested refund via expedia and declined. Poor communication
Julie
Julie,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 7 月 8 日
Emma
Emma,7 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 6 月 26 日
Kevin
Kevin,2 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 6 月 22 日
Apartment itself is comfortable, well decorated and maintained. The showerhead is a bit lime scale effected, but this is a hard water region and is common in hotels etc in the city.
Really comfortable bed. Once received, the instructions for entry were clear. if you haven't received 24 hours before, it's worth reaching out to them via email. A telephone call to Brazil is quite expensive it turns out!
debbie
debbie,2 晚商务旅行
Expedia真实住客点评
8/10 很好
2024 年 6 月 20 日
Modern apartment in excellent location.
A very comfortable, very clean, modern apartment. Perfect location for train station, shops, bars, restaurants. The only slight downside (if being picky) was the number of flights of stairs to get up to our apartment, and the temperature in the apartment in the summer was very stuffy due to being on the top floor (although there was air con and a fan provided). This wouldn't stop me booking again, and would definitely rebook.
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 6 月 20 日
Angie
Angie,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 6 月 17 日
Eleanor
Eleanor,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 6 月 4 日
As always, we love Victoria while traveling to UK.
Trailer
Trailer,10 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2024 年 5 月 22 日
Simon
Simon,2 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 4 月 25 日
Rebecca
Rebecca,3 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 4 月 16 日
Noisy!
I’vee been hostesses on this place many times, but unfriendly the quality are going down e the communication of the reservation staff was complicated.
真实旅客
2 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 4 月 11 日
Noisy
I sent a message in advance asking for an apartment on the back side, because I already knew that the location is very noise. The office replied me confirming the availability, but then, when i arrived it was number 6 apartment, afront of the streets. I asked to the team to arrange another apartment, but the didn’t. So, my stay was a bit stressful!
Lucia
Lucia,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 3 月 31 日
We booked 2 bedroom apartment. The apartment was in immaculate condition. My wife loved it and did lots of cooking. We were able to enjoy homemade made food while traveling, wasn't it amazing!!
Trailer
Trailer,8 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 3 月 24 日
Ria
Ria,4 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2024 年 2 月 9 日
Leilah
Leilah,2 晚行程
Expedia真实住客点评
2/10 很差
2024 年 1 月 2 日
Would not stay again!
No hot water, two chairs instead of a sofa in the living room, terrible customer service!
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2023 年 10 月 1 日
The property was good value for money, stunning apartment great location with everything on your doorstep , only fault was lots of stairs to climb