Worst Experience ever in 38 Years of Travelling,Non Existent Customer Service,Raw burgers served then asked if we wanted them cooked more!He proceeded to take the bugers away and went to the other restaurant for 20 mins with no information given to us.We walked to the other Restaurant where we saw hm now serving people and told the Woman icharge what happened she asked did wecwant new burgers?
The Restaurant did not serve food to outside area only inside!,This is in Spain!
No Pool bar open in late April?
My Partner asked about massage advertised at reception was told to use qr code which is fine except that link led to a price list with only an email and phone number for the Hotel?
Lack of Staff Training is Very Prevalent the whole system is Very Disjointed with a severe lack of information for guests.
There was a Major power outage in Spain while we were there but this is nothing to do with my review.
We checked out of the hotel after 2 days
mark
mark,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 29 日
Judith
Judith,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 23 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 19 日
Todo perfecto
Hotel muy recomendable
RAFAEL
RAFAEL,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 15 日
Agradable
Bien
Manuel
Manuel,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Benoit
Benoit,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 11 日
Sängen va extremt hård
Men annars bra dusch väldigt bra frukost
Snäll personal
Marcus
Marcus,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Stuart
Stuart,3 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 27 日
Roberto Carlos
Roberto Carlos,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 25 日
Nefasto
El hecho de haber contratado esta estancia por Hoteles.com me hizo ser un huesped de segunda.
Roberto Carlos
Roberto Carlos,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Marouane
Marouane,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 18 日
Mats
Mats,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Claudia
Claudia,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 27 日
Fin plass i Elche
Fint hotell, god mat og vennlig personale.
Mona
Mona,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 25 日
celia sebastiana
celia sebastiana,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 24 日
Herbert
Herbert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 1 日
Oscar
Oscar,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 29 日
Lydia
Lydia,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 27 日
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 25 日
Sentralt hotell.
Sentralt beliggende hotell med gangavstand til sentrum og parken. Hyggelig område, fint rundt hotellet. Stor og fin resepsjon. Stort rom, stort bad. Eldre innredning med litt harde senger. Noe lytt fra gangen og naborommene. Stor spisesal med god og variert frokost. Grei parkering.
Arild
Arild,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 24 日
Certainly not a 4* hotel
This is the 3rd stay at this hotel. The previous stays were just like this one.
The room we had was badly maintained, cracked floor & wall tiles. The wardrobe was in fact some kind of make shift unit. (See the photo) The shower door was difficult to open. We are slim, anyone who wasn't slim would struggle to actually get in the shower! Breakfast was really disappointing and the actual room for breakfasts is more like a canteen than a facility within a 4* hotel.
One particular positive, the staff particularly for breakfast - one man run off his feet trying to keep on top of cleaning up, top up the available food and register clients as they came in for breakfast and still remain professional.
The hotel is located within easy walking distance of the centre of Elche. The gardens surrounding the hotel are charming as is the pool area.
But, this hotel needs a revamp and certainly isn't a 4* hotel.
Robert
Robert,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 16 日
Los colchones no están a la altura del hotel
José Antonio
José Antonio,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 3 日
Hotel is good, but not 4 star good
Was on vacation for Newyear eve and the day after.
The restaurant was fully booked, so no food there. And maybe good as weel, as the dinner was crazy expensive, 175 € pr. person.
Rooms were okay, but for a 4 star hotel not good enough.
- style is very old fashion
- bathroom door rotten and swollen up in the bottom. A couple of ceiling tiles were dirty and blackend.
To access the gym, you have to get key from receptionist, eventhough it is suppossed to be open from 7-21:30. Equipment is not a 4-star hotel worthy.
Surroundings and parking are great.
Breakfast was good, one of the better in our Spain trip.