The poor service at the hotel is unacceptable for this price point. The front desk staff was disorganized. Scheduling transport was a mess, and 3/4 rides were in old, dirty box vans. Another guest we spoke to was left stranded in town after their car didn’t show up, forcing them to take a taxi. The restaurant/pool servers either forgot items, said they were out of something, or in once case completely ignored us. The food/drinks took an unreasonable amount of time out, and when they did, they were good but nothing to write home about. The pool was freezing cold. One staff member said that the heater just broke, but there are months-old reviews online complaining of the same thing. The hotel is beautiful and the experiences were cool, but stay somewhere else and book your own experiences. I’m at a loss for how Paradero retained a one-key rating from Michelin.