Booked with a third party site hotels.com who I always use every trip for some reason this time I was charged a resort fee outside of the one I paid on the site after checking out
victor
3 晚家庭旅行
10/10
Other than the walls being kind of thin, it’s super clean!
latanya
1 晚行程
8/10
The hotel did let us check in 4 hours early since our flight was early and the 12pm check out was also very helpful. Rooms were clean. There was some minor issues
Lack of air flow from the air conditioner, but nothing major. For the price and being on the beach it was good.
Kris
3 晚行程
8/10
The receptionist is amazing.
Location is very nice.
Room had a disgusting amount of crumbs, cookies and fruit loops in the drawers and the beds were so hard our bines hurt.
Diana
2 晚家庭旅行
10/10
Petrona
3 晚行程
10/10
From the moment we walked in until the moment we checked out it was a perfect stay except housekeeping knocking on doors 2 hours before check out asking if we were checking out. Also the pool was super small but I assume because it’s right on the beach. But other than that the location was so perfect very laid back and a lot was close by. I will definitely stay there again.
Shamelly
2 晚结伴旅行
2/10
The furniture was old, the room was dirty, I saw 2 cockroaches. The view was terrible. The water of the swimming pool was green. The breakfast was very poor and expensive.
Maria L
3 晚行程
10/10
April
1 晚行程
10/10
Rebecca laviree
2 晚家庭旅行
10/10
Scott
2 晚行程
10/10
Marcio
4 晚行程
2/10
Latasha
3 晚行程
4/10
Ana Paula
3 晚行程
8/10
The double beds is too small for two people
Rita
3 晚行程
6/10
Excelente ubicación, la habitacion limpia, cerca de la playa, el personal no es muy educado sobre todo el conserje semanal tiene mal caracter. El parking es bastante limitado. La piscina no es muy grande pero si muy bien. El senor del area de la.piscina super agradable y muy atento. Tiene facilidades de microonda, agua, hielo.
JOHANA
3 晚家庭旅行
6/10
The daily house keeping service is poor. They barely cleaned the room. They didn’t restock the lotions or toothpaste. The floor wasn’t mopped properly and felt sticky. However, the oceanfront rooms have amazing views with large balcony. They also offer beach towels and chairs.
Ananna
3 晚商务旅行
2/10
We had a 5 night reservation and when we arrived to the hotel i went to the entrance desk
and the bellboy was on his computer, and i ask him if he could help us with the suitcases and he kept looking at his pc, so i ask him again and he said to me in a very rude manner. yes a heard you and yes i will help you!. So i went to the reception desk and ask to speak to a manager and i was told the manager wasn't in, and to write my complaint on their website and there were nothing they could do about it. So I told the lady at the front desk that i wanted to cancel my reservation and we didn't want to stay at the hotel and she said that i will have to pay for one night. So we left without checking in. I wrote a letter to the hotel explaining the reason why we left, and went to another hotel and I also requested not to be charge for that one night since we were badly treated at the door and we didn't want to see that rude man for 5 night. they promise to do something about and so far i don't see my credit. nor they haven't contacted me. As a business owner I know the importance of customer service. And that guy is costing you money and giving a bad reputation to your nice hotel.
jorge
5 晚行程
8/10
Maria das Mercês
5 晚行程
10/10
Joseph
4 晚行程
10/10
Irlen
1 晚行程
6/10
This hotel is a good solid place for the price . It has a nice bed and bigger refrigerators, the check in was delayed to computer issues and getting into the resort with a car is difficult. I would have preferred to uber if that was an option. Do not stay on the 4th floor if you are a light sleeper. It looks like it’s beachfront but it’s across the road with no access to a bathroom or services. Not a huge deal but more than I wanted to deal with , the pool was small and crowded. I would recommend this hotel because the price was great for the area.