I am writing to formally express our concerns regarding our recent stay at your property and to request a full refund due to the unacceptable conditions and treatment we experienced.
During our stay, there were multiple occasions where staff members were rude and disrespectful. Most concerning, on our second day, a maintenance worker entered our room without prior notice while two females were changing. Despite being asked to leave, he refused and proceeded to change the locks while we were inside, even after we explained we would be leaving in 20–30 minutes. This was an invasion of privacy and a serious violation of our rights.
Additionally, when one of our group members went downstairs to ask a question and get a drink, they witnessed a female employee sitting on a male staff member’s lap and making out with him behind the counter. This behavior was highly unprofessional, and the staff member was dismissive and disrespectful even after being approached.
The condition of the room itself was also unacceptable. It was filthy, the shower did not work properly, the bathtub would not drain, and the bottom of the tub was covered in dirt.
Given these issues, our stay was not only unpleasant but unsafe and unprofessional. We expect a full refund and appropriate action to be taken to prevent this from happening to other guests.
