6/10
I arrived from MS for an appointment at Vanderbilt Medical Center a couple of hours early. Upon entering, I asked lady at the desk, did they have any rooms available, she said yes. I then proceed to give her my reservation details, then she told me I had to wait until 3 pm… CST. Their check-in policy. Or I could ah e my room early for $50. I told her my appt was at 2:45 pm..I’d like to get settled in. Then I showed her where Laquinta had already charged $50 to my credit card HOURS before I got there, when I clearly stated when booking, that I’d pay at hotel. That’s a bad business practice. She blamed my bank. Smh. Anyway, I went my truck, called back to hotel and asked to speak to manager… UNAVAILABLE. My experience with her was so horrible, I asked when did she get off work. I asked because when I came back from doctors appt., I’d hoped NOT to deal with her. RUDE. And I was not going to lose my money on this reservation to go find another hotel, which I really wanted to do. So I left and went head to my appointment. A couple hours later I returned low and behold she was still there. The manager was not. I went ahead and checked in with no issues. But I was clearly ticked off from the early events. Common sense would’ve said two hours early for this traveler is not very long. I wasn’t about to give 50 extra dollars for two hours when I’ve only paying $70 for the whole night. A little common courtesy and decency surely would’ve been appreciated. Never again!!!!!
Carolyn
1 晚商务旅行
