You get what you pay for I suppose. The hotel feels very old and dirty. The elevator door is the first indicator of the poorly maintained nature of the hotel. The corridors and rooms smell and the back stairs (the way to get out to the various sides of the hotel) are clearly never vacuumed.
There is a (now) chargeable laundry service in the hotel. Boy, what an effort to get that started. They like to make life difficult and I am pleased to report they have excelled in the task. The breakfast area is relatively small given the size of the hotel, but if you like eating the same food every day, then I suppose that's ok too.
Having stayed in several brands of suites, I would avoid this one.
Ian
Ian,4 晚行程
Hotels.com真实住客点评
6/10 好
2023 年 12 月 11 日
I stayed here 2 weeks
Sometimes the water in bathroom is hot enough, sometimes it doesn’t :(
Tried to check in at 4:00 pm. Line of people including lady in front of me waiting for 1/2 an hour or more. Decided to go have dinner off property and come back. Issues were rooms not cleaned. Poor lady at front desk and ZERO managers on the property. Finally got a room at 11pm.
Have tried to get a partial credit for my room based on hours I actually stayed there Except no one answers the phone on the property. Corporate offered me 15,000 frequent stay points. As this was my first time in a long time staying at these properties, why would i join a frequent stay program??? BTW: No towels in the room so i used the bed cover to dry off after a shower in the early am.
brian
brian,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 2 日
jean
jean,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 31 日
Jarvis
Jarvis,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 30 日
Jeremiah
Jeremiah,5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 28 日
Heather
Heather,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 26 日
Jose
Jose,4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 25 日
marsha
marsha,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 24 日
Jeff
Jeff,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 24 日
Stephanie
Stephanie,7 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 22 日
colten
colten,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 21 日
Friendly staff; basic room
Friendly staff; there is a parking charge of $10.
My card key didn’t work (twice) so i was given a different room. Bathrooms on check in level had no toilet paper. These two minor issues allowed staff to waive my parking fee.
Breakfast was simple (turkey patties/cereal/yogurt/bagel/toast/pancakes)...but good.
Lily
Lily,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
Jose
Jose,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 20 日
Comfortable stay with a big room
We were fortunate and appreciative to get a free upgrade from a one bedroom to a two bedroom. The hotel is a little dated, but the room and beds were comfortable.
Andrew
Andrew,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 18 日
Room requested was not cleaned
Through a message i sent to the hotel a week or more before arrival, i asked if an ADA room was available due to back and balance issues. Upon arrival, the man at the check-in desk asked me if I needed the ADA room. He then said there are people who request thise rooms but dont really need them. I told him about the back and balance issues. He then said the room had not been cleaned. He also saud he sud nit know when it would be cleaned bdcayse they are shortcon help. We had no choice but to take a non-ADA room, and ge saud ge was moving us to a larger room. We truly have no idea if it was larger since we had not seen other rooms nor stayed there before.
Since our reservation was for a specific time frame, one would thinkthe room woukd have been cleaned beforehand.
Barbara
Barbara,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 15 日
Don’t stay here
This was one of the worst experiences I have had and I stay in hotels a lot. The location is great, the hotel itself is pretty good, and the employees were all friendly. That is the extent of the positive reviews. I was given keys to my room only to find out they didn’t work. I went back to the desk where she fixed the keys. I went back to the assigned room and the keys worked! However, when I opened the door I quickly realized the room was already occupied. I went back to the desk and the lady was shocked saying it didn’t show anyone in that room. She gave me a new room. I went back up opened the door to that room only to realize I was given a single king rather than a two bedroom suite (I have 6 kids, a one king room isn’t going to cut it). I caught her in the hall on her way to check the first room she had no clue was occupied. I told her she gave me the wrong room. She told me I booked a single room king. I showed her my confirmation for my two room suite (the first room which was occupied was a two room suit). She argued with me but then realized she had the wrong name. I was finally given the correct room. The room was pretty clean but in one bathroom there was only a third of a roll of toilet paper and a half roll in the other with no extra toilet paper left in the room. Don’t count on breakfast they don’t restock and were out of everything both mornings. They are very understaffed and all trash cans were overflowing. I would not stay here again.
Misty
Misty,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 15 日
Overall terrible it smelled, comfort had blood , breakfast bad, we had to go down and get everything ourselves, they didn’t want to turn on the fire pit, unfriendly I can keep going if needed awful
Valerie
Valerie,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
James
James,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 9 日
Habitación amplia y limpia, cuenta con buenas instalaciones . Solo no me gustó que cobren aparte el estacionamiento ( 10 usd /dia )
Eduardo
Eduardo,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
Dario
Dario,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
Spacious Comfort for the Family
The two bedroom suite was perfect for our family vacation. The location was safe, near restaurants and shopping, and close to San Diego Zoo Safari Park. An outdoor pool and grills were available (although we didn't use them). Booking on Hotels.com was easy. Check-in was simple. The staff was kind. And the room was as described, spacious, clean and comfortable. Would stay with Sonesta again.