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Hotel Alpina

2.0 star property
Mountain hotel, steps from Matterhorn Museum

Choose dates to view prices

Photo gallery for Hotel Alpina

Exterior
Enjoy a sumptuous spread of fresh fruits, pastries, and sandwiches at this hotel's buffet.
Relax in a warm and inviting space with two beds, a TV, and large windows offering views of the surrounding area.
Sit and reflect in a serene garden setting with a wooden bench and a statue of a bear.
Escape to a serene garden oasis with lush greenery and vibrant blooms, surrounded by a tranquil stone wall.
Surrounded by the majestic mountains, Hotel Alpina offers a warm welcome with its charming garden and cozy library. Enjoy rock climbing, hiking/biking or ice skating during your stay and unwind on the outdoor entertainment area or at the hair salon. Helpful staff have left lasting impressions on previous guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Ski facilities
  • Pet friendly
  • Non-smoking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Breakfast available
  • Ski storage
  • Terrace
  • Garden
  • Library
  • Front-desk safe
  • Hair salon
  • Picnic area
  • Free newspapers in the lobby
  • Luggage storage
  • Limited hour front desk

Feel at home (6)

  • Cribs/infant beds (surcharge)
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Bathtub or shower
The current price is CNY1,502
CNY1,630 total
includes taxes & fees
Sep 7 - Sep 8

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Cozy retreat with a large bed, framed artwork, and two bedside lamps.

Standard Double Room

8.6 out of 10
Excellent
(20 reviews)

Highlights

Heating
TV
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
Desk
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Triple Room

Comfortable room with a large bed and a smaller bed, a chair, and framed pictures on the walls.

Triple Room

7.6 out of 10
Good
(8 reviews)

Highlights

Heating
TV
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
Desk
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Standard Single Room

Enjoy a cozy retreat with a bed, a chair, and a table, surrounded by a framed picture and natural light.

Standard Single Room

8.4 out of 10
Very good
(17 reviews)

Highlights

Heating
TV
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
Desk
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Enjoy a peaceful stay in this charming room with a large bed, small table, and comfortable chair.

Double Room

8.6 out of 10
Excellent
(24 reviews)

Highlights

Heating
TV
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
Desk
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

Cozy retreat with a single bed, wicker chair, and small table for a relaxing stay.

Single Room with Shared Bathroom

8.4 out of 10
Very good
(6 reviews)

Highlights

Heating
TV
Separate bedroom
Daily housekeeping
In-room safe
Desk
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Front of property

Hotel Bahnhof

  • Free WiFi
  • Non-smoking
  • Ski facilities
9.0 out of 10, Wonderful, 389 reviews
Hotel Bahnhof
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About the neighborhood

Map
5 Englischer Viertel, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 2 min walk - 0.2 km
  • Zermatt - Furi - 2 min walk - 0.2 km
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.5 km
  • Zermatt-Furi Gondola - 10 min walk - 0.8 km

Getting around

  • Sion (SIR) - 24 miles/38.7 km
  • Zermatt Gornergratbahn Station - 7 min walk
  • Zermatt (QZB-Zermatt Train Station) - 7 min walk
  • Zermatt Station - 8 min walk

Restaurants

  • ‪Brown Cow - pub - ‬3 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬4 min walk
  • ‪Stefanie's Creperie - ‬3 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬2 min walk

About this property

Hotel Alpina

Hotel Alpina offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. Free WiFi is an added perk, and guests can keep active with onsite hiking/biking trails, mountain biking, and sledding. Other highlights include a terrace and a garden. Fellow travelers say good things about the helpful staff and walkable location.

Languages

English, French, German, Italian, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 23 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
    • Late check-in subject to availability
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 7:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
    • This property is in a car-free zone and can be reached only by train or taxi.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets allowed (dogs only)*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM

What to do

  • Mountain biking
  • Rock climbing
  • Ice skating
  • Sledding
  • Hiking/biking trails nearby
  • Cross-country skiing nearby
  • Snowboarding nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Ski storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Outdoor entertainment area
  • Outdoor furniture
  • Traditional architecture

Room amenities

Be entertained

  • 66-cm TV

Home comfort

  • Heating

Sleep well

  • Crib/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Bathtub or shower
  • Soap
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CHF 25 for adults and CHF 25 for children

Children & extra beds

  • Cribs/infant beds are available for CHF 20.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 25.00 per pet, per night

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, Diners Club, JCB International, Union Pay
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Frequently asked questions

Does Hotel Alpina offer free cancellation for a full refund?

Yes, Hotel Alpina does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Alpina?

Yes, dogs are welcome. There's a charge of CHF 25.00 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Hotel Alpina?

Sorry, there's no onsite parking at Hotel Alpina.

What are the check-in and check-out times at Hotel Alpina?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Check-out time is 11:00 AM.

What is there to do at Hotel Alpina and nearby?

During the winter, enjoy onsite recreation like sledding and ice skating and return when the snow melts for mountain biking and rock climbing. Enjoy amenities like a picnic area and a garden.

What's the area around Hotel Alpina like?

Hotel Alpina is a short 7-minute walk from Zermatt Gornergratbahn Station and 2 minutes' walk from Zermatt - Furi. Travelers say the area is walkable and ideal for skiing.

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Hotel Alpina Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Breakfast
Location
Service staff
Train station
Building
Shower
Store
View
Towns

What guests liked

  • Breakfast was a highlight with a superb selection of meats, cheeses, fruits, yogurts, breads, juices, hot drinks, and a cooked selection. (19 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Although the hotel is dated and basic, it was really clean and in a great location. Check in was easy and we had a great time.
Joe, 3-night trip

8/10 Good

Great location. Helpful check in staff. Clean and tidy with good quality towels and bedding. Room decor and overall condition in need of updating.
Catherine, 1-night trip

10/10 Excellent

The staff was particularly friendly and helpful!
Melanie, 2-night trip

8/10 Good

Close to the train station & Coop. Check-in is not in this property and no hairdryer in the room.
Alwin, 2-night trip

8/10 Good

Good location for the train stations. Easy to find.
Jacqueline, 1-night trip

6/10 Okay

Bath room is too simple and not equipped properly!
ray, 1-night trip

8/10 Good

Good Hotel. Water pressure not the best.
Robert, 2-night trip

10/10 Excellent

Clean great property, good value for money
Eunji, 1-night trip

8/10 Good

I liked everything just I wish to have a kettle in the room
Zhihua, 2-night trip

10/10 Excellent

A great, affordable option in Zermatt.
Charley, 3-night trip

8/10 Good

Had a lovely time here in Zermatt. Hotel is on a nice walking distance from the train station and you can easily explore the city centre from here.
Maikel, 1-night trip

10/10 Excellent

Great location and nice hotel for the price.
Ramanand, 1-night trip

10/10 Excellent

I like it.
Jing, 3-night trip

6/10 Okay

The staff and the service was nice. The location in the English Quarter was as expected and desired, 1 minute from the main commerce area. The all wood room (including the ceiling) was a nice touch, as were the old fashioned windows Unfortunately the small old elevator kept going inoperative when the 3rd floor door wouldn't register as closed, forcing my wife with bad knee and cane to work up stairs multiple times until I figured out the source of the problem. The bathroom was modern but not all was clean. The wardrobe latch was broken, but we didn't use it. This is a very popular tourist town with a wide variety of hotel options. To compete, Hotel Alpina needs to add a few more touches.
Philip, 1-night trip

8/10 Good

Thank you
Tanda, 2-night trip

10/10 Excellent

Great location!
Claudia Carolina, 2-night trip

10/10 Excellent

Friendly staff, nice breakfast, room was spacious, very close to main area of Zermatt
Olivia, 1-night trip

8/10 Good

Super clean and friendly staff. Cleaned rooms every morning and never had any problems. Checking in and out was easy. Well priced
Brooklyn, 6-night trip

10/10 Excellent

Cozy and clean room with a view of the Matterhorn. Older space but it was well maintained. Easy to walk to what you needed.
Jodie, 2-night trip

10/10 Excellent

Cleanliness and staff are very good.
Darin, 1-night trip

8/10 Good

Excellent Location;
Kalaiselvan, 2-night trip

8/10 Good

Small but cute and warm rooms. Location very convenient
Arhondisa, 3-night trip

10/10 Excellent

I wasnt sure about this hotel, but it was very comfortable and unique!
Christy, 2-night trip

8/10 Good

We like the property location.
Wei-, 2-night trip

6/10 Okay

You book in at an adjacent hotel. This is also where breakfast is served. Breakfast is continental with no hot option. We found that perfectly adequate. The hotel itself is a little shabby and run down. But it is very clean. The photos of the hotels rooms are certainly not the room we were in which featured floor to ceiling pine cladding and what appeared to be polystyrene ceiling tiles. There is no kettle or tea making facilities. It's all a bit dated. But let's be honest, we were there 2 nights and it was comfortable enough. We found noise from other residents to be intrusive; slamming doors, raucus laughter late at night/early in the morning and whoever had the room above us seemed intent on moving the furniture about at 5am. None of this is the hotels fault. The shower is the most powerful we've ever had. You could pressure wash a car with it. Overall, it was OK for a couple of days but we wouldn't have wanted to stay much longer.
Stuart, 2-night trip