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Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property
Luxury beachfront property with free water park, near Puerto Morelos Beach

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Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
NEW Preferred Club Indigo Junior Swim Out Ocean Front King | 1 bedroom, premium bedding, down comforters, free minibar
Rooftop terrace
Exterior
Ballroom
At Dreams Sapphire Resort & Spa - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus you'll be within a 15-minute walk of Puerto Morelos Beach. There's plenty of fun with the 4 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Dining choices include 8 restaurants and the 3 poolside bars are great places to grab a cold drink. Other highlights at this luxurious property include 6 bars/lounges, a fitness center, and a sauna. Fellow travelers say great things about the pool and helpful staff.
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Free breakfast
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 8 restaurants and 3 poolside bars
  • 6 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free water park
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
  • Free use of bicycles

Feel at home (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club
  • Playground on site
  • Living room
The current price is CNY1,894
CNY1,894 total
includes taxes & fees
Sep 7 - Sep 8

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Preferred Club Master Suite Beach Front Swim Out King

Preferred Club Master Suite Beach Front Swim Out King | 1 bedroom, premium bedding, down comforters, free minibar

Preferred Club Master Suite Beach Front Swim Out King

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 97 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 Twin Bed

View all photos for NEW Preferred Club Indigo Junior Swim Out Ocean Front King

NEW Preferred Club Indigo Junior Swim Out Ocean Front King | 1 bedroom, premium bedding, down comforters, free minibar

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 57 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King | 1 bedroom, premium bedding, down comforters, free minibar

Preferred Club Master Suite Ocean Front King

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 97 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Preferred Club Junior Suite Beach Front Swim Out Double

1 bedroom, premium bedding, down comforters, free minibar

Preferred Club Junior Suite Beach Front Swim Out Double

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 48 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Beach Front Swim Out King

1 bedroom, premium bedding, down comforters, free minibar

Preferred Club Junior Suite Beach Front Swim Out King

8.0 out of 10
Very good
(5 reviews)

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 50 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Family Junior Suite Tropical View

Terrace/patio

Preferred Club Family Junior Suite Tropical View

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 97 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Junior Suite Tropical View

Terrace/patio

Family Junior Suite Tropical View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Renovated in 2019
  • 97 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

1 bedroom, premium bedding, down comforters, free minibar

Preferred Club Junior Suite Ocean Front Double

8.4 out of 10
Very good
(6 reviews)

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 48 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | 1 bedroom, premium bedding, down comforters, free minibar

Preferred Club Governor Suite

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 92 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds (Deluxe)

Terrace/patio

Junior Suite, 2 Double Beds (Deluxe)

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Renovated in 2019
  • 48 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

1 bedroom, premium bedding, down comforters, free minibar

Preferred Club Junior Suite Ocean Front King

7.4 out of 10
Good
(10 reviews)

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 48 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

Terrace/patio

Preferred Club Junior Suite Tropical View King

7.6 out of 10
Good
(7 reviews)

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite Tropical View Double

Terrace/patio

Deluxe Junior Suite Tropical View Double

9.0 out of 10
Wonderful
(43 reviews)

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Renovated in 2019
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for NEW Preferred Club Indigo Junior Suite Ocean Front King

NEW Preferred Club Indigo Junior Suite Ocean Front King | 1 bedroom, premium bedding, down comforters, free minibar

NEW Preferred Club Indigo Junior Suite Ocean Front King

8.0 out of 10
Very good
(1 review)

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 57 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Deluxe)

Terrace/patio

Junior Suite, 1 King Bed (Deluxe)

8.8 out of 10
Excellent
(11 reviews)

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Renovated in 2019
  • 48 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Master Suite Ocean Front

NEW Preferred Club Indigo Master Suite Ocean Front | 1 bedroom, premium bedding, down comforters, free minibar

NEW Preferred Club Indigo Master Suite Ocean Front

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 114 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Two-Story Villa

NEW Preferred Club Indigo Two-Story Villa | Terrace/patio

NEW Preferred Club Indigo Two-Story Villa

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 120 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for NEW Preferred Club Indigo Junior Suite Ocean Front Double

NEW Preferred Club Indigo Junior Suite Ocean Front Double | 1 bedroom, premium bedding, down comforters, free minibar

NEW Preferred Club Indigo Junior Suite Ocean Front Double

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 57 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Tropical View Double

Terrace/patio

Preferred Club Junior Suite Tropical View Double

7.6 out of 10
Good
(11 reviews)

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out | 1 bedroom, premium bedding, down comforters, free minibar

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 114 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Junior Suite Tropical View King

Terrace/patio

Deluxe Junior Suite Tropical View King

8.2 out of 10
Very good
(65 reviews)

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Renovated in 2019
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double | 1 bedroom, premium bedding, down comforters, free minibar

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

Highlights

Deck/patio
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 57 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Double Beds

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The price is CNY1,839
CNY1,839 total
includes taxes & fees
Sep 11 - Sep 12
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About the neighborhood

Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580

What's nearby

  • Puerto Morelos Beach - 11 min walk - 1.0 km
  • Crococun Zoo - 3 min drive - 2.5 km
  • Ojo de Agua Beach - 5 min drive - 3.9 km
  • Puerto Morelos Town Square - 5 min drive - 4.3 km
  • Petempich Bay - 11 min drive - 4.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive
  • Tulum Intl. Airport (TQO) - 128 min drive
  • Cozumel Intl. Airport (CZM) - 25.8 miles/41.5 km

Restaurants

  • ‪Market Cafe - ‬4 min walk
  • ‪The Kitchen Table - ‬9 min walk
  • ‪Bordeaux Restaurant - ‬14 min walk
  • ‪Sports Bar - ‬12 min walk
  • ‪Sensai - ‬9 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

At Dreams Sapphire Resort & Spa - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus you'll be within a 15-minute walk of Puerto Morelos Beach. There's plenty of fun with the 4 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Dining choices include 8 restaurants and the 3 poolside bars are great places to grab a cold drink. Other highlights at this luxurious property include 6 bars/lounges, a fitness center, and a sauna. Fellow travelers say great things about the pool and helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 568 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Children's club
DONE

Pets

    • Pets stay free (dogs only, 1 total, up to 22 lbs per pet)
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
    • Onsite parking includes off-street options
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:30 AM
  • 8 restaurants
  • 6 bars/lounges
  • 3 poolside bars
  • Swim-up bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Childcare in room (surcharge)
  • Trampoline
  • Children's games
  • Toys
  • Beach toys
  • Stroller
  • Paddleboard on site

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Archery
  • Mini golf
  • Kayaking
  • Paddleboard on site
  • Shopping
  • Pool table
  • Air hockey
  • Foosball
  • Table tennis
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • 4 meeting rooms
  • Conference center (8295 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Paddleboard on site
  • Romance packages

Facilities

  • 15 buildings/towers
  • Built in 2001
  • ATM/banking
  • Garden
  • Terrace
  • Fitness center
  • 4 outdoor pools
  • Free water park
  • Full-service spa
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 43
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Stairway handrail height (inches): 44
  • Front entrance ramp
  • Wheelchairs available on site
  • Magnifying mirror
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Tile flooring in room

Room amenities

Be entertained

  • IPod docking station
  • 50-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • In-room massage
  • Deck or patio

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.

Also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Frequently asked questions

Does Dreams Sapphire Resort & Spa - All Inclusive offer free cancellation for a full refund?

Yes, Dreams Sapphire Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Dreams Sapphire Resort & Spa - All Inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Dreams Sapphire Resort & Spa - All Inclusive?

Yes, dogs stay free, with a limit of 1 total and maximum weight of 22 lbs per pet.

What are the check-in and check-out times at Dreams Sapphire Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Dreams Sapphire Resort & Spa - All Inclusive and nearby?

Have fun with onsite activities like kayaking, archery, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, basketball, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Dreams Sapphire Resort & Spa - All Inclusive also has 3 poolside bars, 6 bars, and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Dreams Sapphire Resort & Spa - All Inclusive?

Yes, there are 8 onsite restaurants.

Does Dreams Sapphire Resort & Spa - All Inclusive have any outdoor private spaces?

Yes, every room features a deck or patio.

What's the area around Dreams Sapphire Resort & Spa - All Inclusive like?

Dreams Sapphire Resort & Spa - All Inclusive is located on the waterfront, a short 4-minute walk from Arrecife de Puerto Morelos National Park and 13 minutes' walk from Puerto Morelos Beach.

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Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Service staff
Food
Room
Beach
Restaurant
Family friendly
Drinks
Entertainment
Children
Trip

What guests liked

  • The pools were clean, spacious, and well-maintained, with some guests enjoying the adult-only pool and swim-up bar. (67 reviews)
  • The spa at this property offers excellent treatments, including massages and hydrotherapy, with highly skilled therapists and world-class facilities. (18 reviews)
  • All-inclusive experience offered excellent meals, drinks, and activities with attentive and friendly staff. (11 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

2/10 Terrible

Food was good
tanesha, 3-night trip

10/10 Excellent

The staff
Artur, 6-night trip

8/10 Good

Four Stars
Melissa L, 5-night trip

10/10 Excellent

Everything was amazing, customer service was above expectation but I didn’t like the fact that sea weed is not cleaned out of the property.
Elida, 4-night trip

10/10 Excellent

Service was great, we loved our stay!
Guadalupe, 3-night trip

10/10 Excellent

We loved our stay with our family at Dreams Sapphire. We had two rooms in building 1 and our rooms were in a great location near pool and beach. The staff truly makes the stay memorable. The grounds were beautiful, pool lively and food was good. We upgraded to preferred which I would recommend as check in/check out and the preferred lounge, top shelf liquor in the lounge and preferred pool made it worth the money for our family. We will return to this resort!
Heather, 5-night trip

10/10 Excellent

great resort! will continue to come back here.
John, 4-night trip

10/10 Excellent

We had a wonderful stay at this property. The place itself was very nice, clean, and well-maintained. The staff were friendly and always willing to help with anything we needed.
Francisco Raul, 4-night trip

10/10 Excellent

Sargassum!!! Beach was horrific
Richard Michalski, 6-night trip

8/10 Good

I love the hospitality I got from the moment I arrived. Everyone was very attentive and made my whole family feel welcome. I had one of the best waiters ever his name was Julio at the blue waters restaurant. He always went above and beyond with service.
Natalie, 5-night trip

10/10 Excellent

I loved how everyone was friendly.
Ruben, 6-night trip

10/10 Excellent

The food was really good and the facilities well managed
Peter Allan, 4-night trip

10/10 Excellent

I really enjoyed our stay, VIP was worth it!
Santos, 3-night trip

6/10 Okay

The staff was very helpful. The beach was filthy. I wish this could be made public so people don't book with the intention of swimming at the beach. Also, I would recommend upgrading the housekeeping. We stayed 13 nights and had to keep asking for towels. Also, they only changed bedding twice. But made the beds, which don't make sense. Lastly, I would give it a thumbs up for the staff being very polite and helpful.
Virginia, 13-night trip

10/10 Excellent

We liked the shows and the restaurants
Marisa, 5-night trip

4/10 Poor

Food options were limited, restaurants were always full, buffet was OK not great. Very little authentic Mexican food. AC was turned off in one of the restaurants during dinning Dining took two hour wait. Alcohol tasted watered down and not brand name. The best food was outside…. They would serve tacos in a taco stand outside of the restaurants.
Nancy Carolina, 5-night trip

6/10 Okay

Really not anywhere near a 5 star resort. Maybe a 3 star. I’m surprised they even allow this as part of the Hyatt group.
Erica, 4-night trip

10/10 Excellent

Great resort for family, friends, and/or couples with lots of activities and entertainment for all ages, day and night! Will definitely recommend this resort to those who seek a fun filled getaway.
Victor, 4-night trip

8/10 Good

Very open concept facility, so there are very limited places to stay cool. All restaurant were lacking AC, so be prepared to adapt in tropical weather clothing! Otherwise, food is amazing and water slides are definitely a plus to stay!
Tae Won, 3-night trip

8/10 Good

Absolutely amazing service and communication. The transportation was easy and very good at communicating. Everyone was on top of it and very happy. Only thing: DONT DRINK THE WATER
Morgan Ashley, 3-night trip

10/10 Excellent

Clean , friendly, great and nice staff , helpful staff people.
Howaida, 3-night trip

10/10 Excellent

Everyone was so friendly. We had a very relaxing girls trip.
Aletha Nichole, 5-night trip

10/10 Excellent

Had a great time!
Deirdre, 2-night trip

10/10 Excellent

We enjoyed our stay in the Indigo Preferred section of the property. We especially enjoyed the Indigo Preferred rooftop pool. We did not like the Preferred level pool as much as it was back off the beach and there was no breeze. Food overall was very good and we never had to wait long for a table. The Preferred Lounge area was a great place to go for bites to eat from morning to night and had a nice bar. We would definitely visit this resort again.
Cass E, 4-night trip

10/10 Excellent

Adults only pool was nice
Donald Klotz, 3-night trip