6/10 好
2025 年 8 月 6 日
Pretty Hotel, Customer Service Needs Help
Didnt see much staff while we were there. The cleaning people always said hello and were friendly. Valet was friendly. Hotel is very pretty and clean. Sheets and towels could have been better but were fine. Our balcony was great and room were very pretty. Was a nice mix of lodge feel mixed with modern. The location of hotel to Vail village was great. Check in was awkward. There was an issue with another guest so a line built up at the registration area. Understandably they had to focus on figuring out the situation but did not acknowledge any of us who were standing there. Two team members were helping the one client and then there was a woman who just sat at a desk looking her phone. A simple welcome to The Hythe and we will be with your shortly would have made all the difference. Instead the staff avoided us.
Matthew
Matthew,3 晚行程
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