Rooms looked tired, noisy ac, leaking shower and basin. Food was good.
Mark
Mark,7 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 22 日
Ernest
Ernest,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 9 日
Staff at the Occidental were fantastic! Rooms vary in sizes and layouts and widely spread out throughout the hillside Food was nothing to complain about- not a huge variety compared to other resorts but staff would accomadate by request - (room service has bacon, Buffett does not) We celebrated a couple birthdays and they brought mini cakes to the room, and for dinners Twi pools and swim up pool was near the beach. Beach has excellent options for group tours at discounted rates as well as excellent massage by local therapists - $30-49 US for a hr. Be prepared there is a LOT of walking and many steps. If any mobility issues I would choose another resort. However we loved it and also recommend the premium upgrade. For the premium lounge access and extra perks tgropoolsafternoon.
Carolyn
Carolyn,7 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 23 日
Fantastic place good food, nice activities, best place in the area
kevin
kevin,3 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2026 年 1 月 21 日
Jacob
Jacob,8 晚行程
Expedia真实住客点评
8/10 很好
2026 年 1 月 18 日
We took this trip for our honeymoon. Overall, it was a good experience. The room was kept clean but a bit dated. The property was beautiful. The food was good and the dining areas were clean. Some of the male staff members were not the friendliest but we didn't let it ruin our trip. We are willing to try other Occidental properties but will most likely not return to this one.
Joshua D
Joshua D,5 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2026 年 1 月 16 日
The standard of the resort it is maybe exagerate for 5 star resort.
Definitely need a little renovation...
The services doesn't exceed expectations.
We encountered small problem from the check in...The problem was solved,but in a slow motion speed and in not a realy professional way...Only one mention name:Paul for the entertainment team...Very professional guy and very nice talking...He is a big plus for this resort,this man,Paul Congratulations.
Ion
Ion,8 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 16 日
Staff, location, variety of food, quiet and clean comfortable,
Bathrooms should be modernized.
Susan
Susan,5 晚浪漫旅行
Expedia真实住客点评
6/10 好
2026 年 1 月 14 日
It was a good stay. Wasn't a fun place. Adults only place it more like a senior place.
Craig
Craig,3 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2026 年 1 月 9 日
Room was clean - overlooked the pool - building one. Food was delicious in buffet, grill, Asian and Italian
Karen
Karen,4 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 6 日
The staff was extremely polite and saw to our every need. The meals were wonderful and the amenities were great!
Michael
Michael,4 晚行程
Expedia真实住客点评
4/10 尚可
2026 年 1 月 5 日
Food:
Breakfast consistently felt below standard. Nothing extraordinary.
Lunch options were okay but not fantastic. We much preferred the snack bar.
Supper meals were enjoyable only at the restaurants Orient and Italian. The buffet options were consistently disappointing.
The New Years Supper was excellent!!!
I did wish there was additional celebration elements like fireworks similar to other resorts we seen. Would have elevated the experience.
Beach (2/10)
My major complaint is the beach size and atmosphere.
The beach itself is extremely small.
For an adults only resort the environment on the beach did not reflect that at expectation at all. Included a large amount of local children which made the area extremely loud. We’ve been lucky to visit many resorts and they have designed separate areas for resort guests and public visitors. The beach situation was the primary reason for my low rating. I personally love the beach and I think we were at the beach only twice out of our 7 days because we couldn’t enjoy it. I would not stay at this resort again.
Resort:
The grounds are well maintained though the property is quite large requiring lots of walking and stairs. Shuttles are available which helps but good to keep that in mind.
Activities:
Maria, JJ, Larry were amazing for booking excursions. Ricardo was great at taking us to the places we wanted to be!
Kyle
Kyle,7 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2026 年 1 月 4 日
Debería hacer más personal para hacer el check in.
Deberia cerrar más tarde la piscina.
Maria Fernanda
Maria Fernanda,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 4 日
My first time in Costa Rico and Occidental Papagayo was a good pick. Was able to enjoy all the resort amenities without overcrowding. Staff were friendly, professional and attentive to guests.
Dawn
Dawn,4 晚行程
Expedia真实住客点评
2/10 很差
2026 年 1 月 1 日
Rude staff and horrible food and drinks. Give this place a 1 out of 10. So disgusting service. I can’t believe we paid over 400.00 for 1 night.
steve
steve,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 12 月 31 日
Better variety food choices for the buffet. Make the ambiance a little adult sexy. Staff was good. Rooms are okay but its the wildlife that was crazy. You cant leave ya doors open that much they have raccoons and coati's running around.
Anthony
Anthony,4 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 12 月 30 日
Room had crabs, spiders, ants daily. Room shower not very clean. I paid for ocean view premium room and asked to pay for a suite upgrade. They don’t even look at system or days your stating and just say no, yet I saw empty ones the entire time we were there. I asked if I could get refunded fur last two days of my stay so we could relocate and I was told to email the manager who never responded with multiple attempts. Getting coffee refills in am was so hard to get. Food was disappointing at best. We ate off property last day because we couldn’t do any more meals there. Even reservation restaurant food was just edible. Fruit was only thing good. No pool side service or water . Swim up bar is dingy. As soon as you step on beach you get asked about paying for messages . Locals can use beach chairs so they fill up fast. Pool needs work was foggy and dirty. No yoga classes at time it says , I showed up at 8 and nothing. No one at beach to help with kayaks. Drinks are not good and barely any alcohol in them no matter what you order you can have multiple drinks without noticing any alcohol. “No liquor before 11am” apparently but this changed depending on who you asked. “No champagne” yet they have mimosas at one location but not the others. It’s Costa Rica and coffee was out of a machine and tasted awful. I would not stay here. American cancelled our flights and we were a day late and hotel could do nothing, they couldn’t refund day we missed, or add day.