Does Hotel Panama offer free cancellation for a full refund?

Yes, Hotel Panama does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Panama?

Yes, pets are welcome, with a limit of 1 total. There's a charge of EUR 5 per pet, per night. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hotel Panama?

Yes. Self parking costs EUR 20 per day.

What are the check-in and check-out times at Hotel Panama?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-in and check-out are available.

What's the area around Hotel Panama like?

Hotel Panama is in San Lorenzo, a short 5-minute walk from Strozzi - Fallaci Tram Stop and 18 minutes' walk from Piazza di Santa Maria Novella.

Hotel Panama, Florence: Hotel Reviews, Rooms & Prices

6/10 Good

Apr 12, 2025

Room ok, bathroom not washed and was dirty. People working in the hotel were nice. Nice balcony outside room that was very nice. Breakfast was not up to north European standards. Approx. 30 EUR each way to/from airport.

Sveinung, 4-night trip

4/10 Fair

Oct 4, 2023

Worst hotel stay in a long time

1-night trip

6/10 Good

Oct 22, 2024

Room was very stuffy. Air conditioning not good. Room had mold on wall and in shower.

Joann, 1-night trip

2/10 Poor

Jul 24, 2025

Don't stsy there!!! This was a horrible stay. We had an international flight and found out that the air conditioner didn't work and we found out the next day from staff that they have not been working for a while. Our room wasn't the only one. I was eaten up by mosquitos becaise we jad to sleep with our windows open. We had no water pressure in the morning and staff helped me to wash out my hair in other areas of the building. Staff at tge front drsk front desk is non existing but there is a phone number in case of an emergency. I called that number during the night and the person told me he would come in 10 min to liik at the air conditioner. When I called back 30 minutes later he said that this is the hotel in Rome. I had to use my xell phone to call be because the phone in our room had no cord tp ne plugged in. Many people left early leaving notes at the front desk that they had no water and aircondirioner. One of the workers quit thay day...said it was a horrible place to work, wasn't getting paid at times. I'm not surprised.

Angelika, 2-night trip

8/10 Very good

Oct 11, 2023

I stayed for 3 nights at Hotel Panama. It’s just out of the busy centre of Florence but far enough to be away from the noise and hustle and bustle of Florence. It’s a good 15-20min walk from the main train station. There are good bus links nearby but I walked everywhere so that I could see more of Florence. It’s not great for nearby restaurants so I suggest eat in town before heading back to the hotel for bed. Honestly though, if you’re like me and don’t mind a 20min walk to most places, then this hotel is in a good place. The hotel and room was clean and basic, but honestly it was just a base for me to sleep. If you’re out and about most of the day then it’s perfectly fine. The breakfast was disappointing for selection and very few. And you could homely have 1 coffee. Other then that it was good.

Lieu, 3-night trip

2/10 Poor

Jul 3, 2024

This hotel is a fraud. No AC - claiming to fix AC but no one showed up - check all reviews running into this same problem. Lied to Expedia that they fixed AC after we left therefore declined to refund. Actually we went back later to drop the key and knew AC wasn’t fixed at all. The air in the room was extremely stuffy and the window opened to the street, thus unsafe to open at all. Expedia customer service is willing to help, but the situation just got too complicated as the hotel was intentionally exploiting the communication and procedural loopholes.

Huaimin, 4-night trip

2/10 Poor

Oct 2, 2023

Booked a non smoking room but room stank of smoke. Went to the front desk to complain they said about spraying and opening window, which we did. Even after leaving window open all afternoon and evening until we got back did not help the smell. Could not change room, so had to stay in room was given. Would not recommend rooms for staying presentation in reception clean and tidy just did not get what paid for. Very disappointed with service and accommodation will not waste money and stay here again. I am even putting a complaint in with Expedia to get this resolved due to miss selling of room type/condition.

Katherine, 1-night trip

2/10 Poor

Jun 25, 2024

We booked 2 rooms and one of them had no air conditioning. Then they change our room and again air conditioning was not working. And there was only one person there and said he is not able to do anything. After so much arguments he said he will call electrician . When we asked for refund he said no . We spent whole night without AC . It was terrible. Next day there was another person on reception and and he said he doesn’t know anything about issue. Very bad experience.

Arvind, 2-night trip

2/10 Poor

Jan 16, 2025

Disgusting Hotel! At this property, we were given a room WITHOUT windows! (Misleading advertising). The toilet was inside the shower. Please read that again, the toilet was inside the shower!!! The room didn't have air conditioning, only heater. The wallpaper was coming off and it had yellow stains. The buttons of the elevator didn't work. So, good luck trying to get in the elevator. The entrance doors from the hotel, had a sign in Italian that read: "Authentic doors don't work, open with your hands." Just pathetic! It's illegal to rent a room without windows; so, I don't understand why this hotel it's here on Expedia. We refuse to spend any time in the room that they gave us. So, we spent about an hour searching for another accomodation in Florence in such a short notice. Hotel Panama refused to refund our money. So, we're now still fighting for it with our credit card company. Don't book in this hotel. It's dilapidated! Shame on Expedia for suggesting this hotel.

Nancy, 3-night trip

4/10 Fair

Sep 29, 2025

never again

que dire, l hotel pourrais etre tellement bien mais il y a du boulot, le bâtiment est bien mais des travaux sont a prévoir : armoire qui ne tiennent pas, prises defectueuses, portes qui ferment mal et difficile a ouvrir, climatisation qui ne fonctionne pas ou tres mail, wifi idem...Au fond de la cour c'est un amoncellement de dechets...La salle des petits déjeuner est laissée à l abandon. Petit déjeuner qui est supposé etre inclus dans notre réservation (d ou le choix de cet hotel) et qu'il est proposé au comptoir de la reception a 10 € mais oh surprise, il n'est pas possible de le prendre à lhotel. a fait des dépenses non prévvues en plus (5personnes x 5 nuits...) La reception: personne, les cles sont laissées dans des enveloppes sur le comptoir, servez-vous, ring the bell if you need mais pas de cloche, de toute facon il n'y a quasiment jamais personne. Un numéro de telephone, oui mais on tombe sur un hotel a Rome, hotel de la meme chaine... bref, un hotel à éviter le temps de tous les travaux soient réalisés mais le seront-ils ?

olivier, 5-night trip

2/10 Poor

Sep 20, 2025

Corra desse hotel

Não tinha recepcionista, nem na entrada e nem na saída, não tinha internet no quarto, apenas na recepção, o ar condicionado não estava funcionando.

Marcio, 1-night trip

2/10 Poor

Aug 18, 2025

Hotel horrible. NO IR!

Llegamos y no nos dejaron pagar con tarjeta cuando ponía que si que las aceptaban. El baño estaba sucio y la habitación era muy pequeña. Encontramos pelos en la ducha. El aire acondicionado no funcionaba tampoco. Bajamos a recepción a preguntar y nos dijeron que lo pusiéramos a 30 grados que era suficiente para enfriar. Llegamos a las 9 de la noche y no había nadie en recepción (el check in era hasta las 23h). Subimos a la habitación y habiendo dejado el aire puesto aún hacía más calor que al medio día (más de 30 grados dentro de la habitación). Tuvimos que llamar a un teléfono y nos dijeron que el aire no funcionaba pero que ellos no podían hacer nada para solucionarlo.. que enviáramos un email. Es una estafa de sitio. No se cómo puede tener 3 estrellas..

Raquel, 2-night trip

2/10 Poor

Jul 25, 2025

Most awful living ever

Very awful, no staff no air conditioner no water, it is in summer and we have to sleep under 34 degree The bed is full of bugs and I saw some rats More importantly, many strangers knocked your door at mid night and ask you for money. You will sleep more comfortable and safe even on the sleep

1-night trip

6/10 Good

Jul 23, 2025

Dice que hay recepción las 24 horas y nunca se presentó, delo las llaves y decía que habláramos si teníamos dudas, otro huésped nos ayudó a hablar y cada quien agarraba la habitación que quisiera, incluso estaban llaves de habitaciones ya ocupadas y personas que muy noche no tenían habitación, malísimo servicio

Selma Luz, 1-night trip

2/10 Poor

Jul 22, 2025

Do not stay at this hotel

Planned two day stay in Florence at the end of vacation, 2 rooms. Had a horrible experience here, and ultimately had to book new rooms at a different hotel. Many issues but the main ones were: 1. AC was not working in either room, and appeared to have been out of order for some time. 2. Room one smelled of mold and heavily of chemicals. 3. Room two had now working lights, except for two nightstand lights. Many light switches, none functioning og of mysterious purpose. 4. Contrary to information provided on hotels.com, there is no manned reception. We did not get any email, and there was no information posted int he lobby about this either. After wasting time in 38c degree heat, we discovered that it's self check in, with keys lying loose on the front desk. 5. We did not stay for breakfast, since we booked alternate accommodations. The breakfast area was dirty, and used plates, glassware and cutlery was stacked inside at 15.00 (3pm). 6. Toilet seat missing in one of the rooms, and stained towels where lying on the bed.

Kjersti, 2-night trip

10/10 Exceptional

Jul 12, 2025

Great

Frank, 3-night trip

2/10 Poor

Jul 11, 2025

Nous avons séjourné deux nuits à l’hôtel Panama et l’expérience a été extrêmement décevante. La chambre était sale, avec des traces de moisissure et des toiles d’araignées, rien à voir avec les photos vues lors de la réservation. L’un des critères principaux pour lesquels j’avais choisi cet hôtel était la climatisation, indispensable en période de forte chaleur. Malheureusement, elle ne fonctionnait pas du tout. Nous avons été obligés d’ouvrir la fenêtre, ce qui nous a exposés aux moustiques toute la nuit, rendant notre séjour très inconfortable. Autre point problématique : à notre arrivée, la réception était totalement déserte, alors que le message d’accueil précisait qu’elle était ouverte jusqu’à 23h. J’ai dû appeler quelqu’un à distance pour obtenir de l’aide, ce qui est inacceptable pour un établissement qui annonce un service 24/24. Enfin, nous avons payé pour une chambre d’hôtel censée offrir un minimum de confort, pas pour vivre une expérience digne d’une auberge sans service. J’ai tenté de laisser un message qui est toujours à ce jour resté sans réponse. En résumé, une très mauvaise expérience qui ne correspond en rien à ce qui est présenté sur le site. Je ne recommande absolument pas cet hôtel.

Charles, 2-night trip

2/10 Poor

Jun 30, 2025

A/C doesn't work There's no 24/7 front desk Rooms are terribly small Location on Florence isn't great

Marc-Antoine, 3-night trip

2/10 Poor

Jun 29, 2025

This hotel is awful and not as advertised. It does not have: - Air conditioning - 24/7 reception - Bar - Room service It also fails to meet the basic requirements of a hotel that shouldn’t need to even be advertised: - there is no toilet seat on our toilet - the room is dirty - some lights don’t work - power outlets are faulty and coming off the wall, which is not safe - the safe is not attached to anything so if someone did break in they could just take the whole thing - furniture is broken in the room - there is no manager on sight and they don’t answer their phone Do not stay here!!!

Ruth, 4-night trip

4/10 Fair

Jun 24, 2025

The AC definitely was not working. It felt like it was 100 degrees in the room it was suffocating. That in itself made the stay very uncomfortable for us.

Maria, 1-night trip

6/10 Good

Jun 15, 2025

Alors en premier le positif, très bien situé, les chambres sont grandes et le personnel sympathique. Voilà c’est fait, pour le reste, la climatisation fonctionne mal, la baignoire est bouchée, la cuvette des toilettes cassée. Le petit déjeuner est correct. J’ai passé 2 nuits horribles avec une chaleur étouffante dans la chambre.

Sebastien, 2-night trip

4/10 Fair

Jun 4, 2025

I had a very disappointing experience during my stay at this hotel. Their website clearly mentions that the rooms have air conditioning, but when I arrived, there was none. I called the main office to ask about it, and they told me the hotel does not have AC, even though it was 80 degrees outside. I was left miserably hot and uncomfortable the entire time. On top of that, the room had no fridge, so I could not keep any drinks or food cold. The room itself was small, old, and worn down. It did not match what was advertised online, and I would not stay here again.

Freddy, 3-night trip

4/10 Fair

May 25, 2025

Skrabet hotel med servicen helt i bund

Dette er hotel ganske enkelt for dårligt i forhold til prisen. Værelset havde en okay størrelse, men helt bart indrettet, en lille altan var en formildende omstændighed, men badeværelset var så småt (næppe meget over en meter i bredden) at man dårligt kunne stå og tørre sig efter et bad. Hotellet meddeler, at receptionen er åben til kl 23, men den lukkede reelt hver dag kl 16 - efter kl 16 var der ikke en eneste ansat på hotellet. Vi måtte hjælpe nyankomne gæster med information. Morgenmaden var helt simpel med dårligt brød - vi havde ikke bestilt glutenfrit brød til min mand på forhånd, så den første dag havde de ingenting. Da vi så bestilte det, var der glutenfrit brød de næste to dage, men den sidste dag havde de 'glemt' det. Det mest positive ved hotellet var beliggenheden - det ligger i et stille område, tæt på et sporvognsstoppested, så man kan komme til Firenze centrum på få minutter.

Elsebeth Højgaard, 4-night trip

4/10 Fair

May 17, 2025

Ficamos 2 diárias no hotel, porém não indico para ninguém. Chegamos para efetuar o check-in após as 20, boa tinha ninguém na recepção, encontramos apenas um envelope com o nosso nome na recepção a chave do quarto e instruções para efetuar o check-in, pediram para enviar a foto do passaporte por e-mail e deixar a taxa que municipal que é paga em dinheiro dentro do envelope no quarto. O quarto era muro velho, tinha um cheiro muito forte de mofo, tomadas caindo aos pedaços, banheiro com vazamento, papel de parede caindo, quarto com indícios de infiltrações, passa uma tubulação pela parede onde faz um barulho grande no quarto, tudo horrível, nada do que mostrava nas fotos. Eu entrei em contato com a Hotéis.com, porém não puderam fazer muito, entraram em contato com o hotel, porém disque o gerente só chegava às 09 da manhã do outro dia e que tentaria resolver. No dia seguinte saímos bem cedo do hotel para conhecer a Pisa e depois conhecer a cidade, retornamos no final da tarde após as 18 horas não tinha ninguém na recepção para variar, no outro dia saímos cedo do hotel, não tinha ninguém para fazer o check-out, deixamos o envelope na recepção com as chaves do quarto e o dinheiro da taxa municipal. Resumindo tudo, ficamos dois dias no hotel não vimos nenhum funcionário, hotel pouco seguro também.

PAULO EDSON, 2-night trip

8/10 Very good

May 5, 2025

Belle expérience !

Contrairement aux avis lus, nous avons eus une belle chambre, propre, sans aucun signe de saleté ou autre. Le seul point négatif : quand le ménage a été fait, la porte n'a pas été fermée. Mais sinon, le personnel très sympathique, accueillant! La proximité de l'hôtel avec la gare (20 min à pied), et la Cathédrale de Florence (20-25 min à pied) est un grand plus et épargne les transports ! Nous n'avons pas pris l'option petit-déjeuner, car nous avons préféré tester les cafés sur Florence.

Sabrina, 3-night trip

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