The week upon my trip I broken my foot and tried to reschedule my trip. I called to talk to customer service, the guy i talked to started with giving me a refund paused and then said that they only reschedule, after a couple of minutes going back and forth he becamse rude and then hung up on me. I then called back to speak with a supervisor he too was rude and was suppose to return my call never did. It was a whole horrible experience, i will never book through hotel.com. Hotel.com need BETTER customer service agents.
Preston
Preston,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
jeff
jeff,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 7 日
Kristine
Kristine,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 5 日
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Siddhant
Siddhant,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
Wynton
Wynton,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 29 日
autumn
autumn,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Adriana
Adriana,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 20 日
Tim
Tim,3 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 16 日
bridget
bridget,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 2 日
The lobby, restaurant, and bars were always cold and it was 12 degrees outside. Seems like they never turned on the heat. And all seating in the lobby/courtyard was made of concrete.
真实旅客
3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 24 日
Manuela
Manuela,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 19 日
Tralan
Tralan,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 10 日
Great location
Our stay was wonderful, the rooms were clean and comfortable, the bathroom was great for getting multiple people ready and our view was beautiful. The hotel itself has so many options you don’t need to leave, but if you do everything you could want is within walking distance! The building is clean and the exterior is also a clean space.
Tory
Tory,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Rena
Rena,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 3 日
Great rooms, kind staff, efficient all around.
Jonathan
Jonathan,1 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 1 日
Very beautiful and restful
My friend and I had a night in the city and we chose W Nashville for our stay and we couldn’t have loved it more. The staff were friendly and accommodating and the room was immaculate. There were many thoughtful and beautiful details from soft robes to easy to use lighting. The window gave us a lovely view of the city. And finally for my favorite part, the coffee was amazing. I don’t think I’ve ever enjoyed hotel coffee before but this coffee was so delicious. We loved everything about our stay and would absolutely choose W Nashville again.
Samantha
Samantha,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 30 日
Janeth
Janeth,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 19 日
We had an amazing stay!! The room was very comfortable, and the staff was friendly and helpful.
Susan
Susan,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 16 日
Ayca
Ayca,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 14 日
Jeffrey
Jeffrey,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 12 日
Excellent but where’s the entertainment?
Excellent hotel. There was excellent entertainment on Thursday evening, but nothing on Friday or Saturday evening, so that was disappointing. Shower pressure for the handheld wand could be stronger. Martini at the bar was perfect. Room climate control excellent. Bedding and room lighting excellent. Restaurant service and food excellent.