None of the membership deals were applicable. Room was available but the woman didn't allow early check in. The check in process was pretty crap too. Having to ring a number to then have someone come and get you seemed very odd. No exclusivity about it. This shouldve been mentioned upfront rather than a hidden process after paying for it. The glass windows were filthy. The rubbish bins had milk stains on them. The bathroom floors were so gross.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 14 日
Nice place to stay
Excellent location in the city, a little hard to find
Ruth
Ruth,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 11 日
Great for the price, nice position
Lovely staff, very helpful welcoming staff member in arrival.. Room was gteat view was nice. Overall a great stay.
savannah-eve
savannah-eve,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 7 日
Dianne
Dianne,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 30 日
Jonathan
Jonathan,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 27 日
Patricia
Patricia,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 18 日
Sad experance for a Hotel of this star rating
I say at this hotel regulary for business trips, the last two occasions the A/C system is not working and a fan is provided. On this trip there was no room service until the third day, this is including your bathroom towels being changed. This is not what is expected in a quality hotel of 4 star.
真实旅客
3 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 27 日
Adrian
Adrian,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 26 日
Hotel is really nice. Room was beautiful. The reception is really awkward you have to wait for someone to come and get you from downstairs. We waited for 20minutes before someone from the sofitel hotel scanned us up to the reception because they took too long and then we had to wait outside the reception for them to come. The tv was in a awkward spot not infront of the couch or the bed so had to turn the cabinet around. The toilet flush was really weak had to flush a few times just to flush a little toilet paper down. The location is really good close to a countdown, night market on Friday night and princess wharf. But keep in mind on the weekends most of the shops and cafes are closed in the weekends that are closest to the hotel. But other then those little hiccups everything was really great with our staycation.
Moana
Moana,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Great location and room. Highly recommended.
Brian
Brian,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 26 日
Great location
Hani
Hani,2 晚商务旅行
Expedia真实住客点评
6/10 好
2025 年 6 月 25 日
Charging extra upon arrival, no amenities
Aayush
Aayush,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 23 日
Huge room, lovely bath tub as well as a great shower. Only downsides were having to contact them when we arrived as you can’t get to reception independently and our room had a floor aircon/fan which we had to turn off at night as too loud and bright.
Megan
Megan,1 晚家庭旅行
Wotif真实住客点评
8/10 很好
2025 年 6 月 22 日
Room was lovely and big. Two stage check in through Sofitel is not too onerous.
Need to consider bag hold options at check out as Sofitel won't.
Darach
Darach,1 晚商务旅行
Wotif真实住客点评
8/10 很好
2025 年 6 月 20 日
Rhiannon
Rhiannon,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 18 日
Dean
Dean,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
Michael
Michael,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 6 月 13 日
Elisabeth
Elisabeth,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 13 日
airconditioning wasntthe best
Garth
Garth,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Brad
Brad,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 11 日
Dean
Dean,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Great location & view
Mahesh
Mahesh,1 晚结伴旅行
Expedia真实住客点评
6/10 好
2025 年 6 月 4 日
It's a very peculiar arrangement Looks like the Marsden Hotel is several floors leased from the much pricier Sofitel with some reprogramming of the elevators to create exclusion from each hotel
The reception is a temporary use of a guest room on the 3rd floor with no free access . You need to phone from the Sofitel for someone to come down and get you - Odd.
Access to, exit from and entry into the Parking area is only possible with a staff member - Inconvenient.
Room was new, clean and generous. Location is great. Staff are thin on the ground, but earnestly trying their best. Some odd arrangements.
Emma
Emma,1 晚浪漫旅行
Wotif真实住客点评
6/10 好
2025 年 6 月 2 日
Had to wait 10 minutes to be collected to go to reception for check in. Found out later the advertised pool was under maintenance and could pay $25 per person for day for use of another pool