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Hotel Unknown

3.5 star property
Hotel with spa, near Paseo de Montejo

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Photo gallery for Hotel Unknown

Outdoor pool, open 10:00 AM to 9:00 PM, sun loungers
Hallway
Standard Room, 1 King Bed, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout drapes
Standard Room, 1 King Bed, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout drapes
Restaurant
In the heart of Mérida Centro, Hotel Unknown offers a vibrant getaway with continental breakfast, a lively bar, and an inviting restaurant. Unwind by the outdoor pool or take advantage of concierge services to plan your day. With luggage storage and tour/ticket assistance on hand, guests have praised the helpful staff for making their stay seamless.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Laundry service
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
  • Banquet hall

Feel at home (6)

  • Private bathroom
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Cable TV service
  • Premium bedding

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Room, 1 King Bed, Private Pool

10.0 out of 10
Exceptional
(10 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Premium bedding
Fan
Separate bedroom
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds | 1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Double Room, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Fan
Separate bedroom
Blackout drapes/curtains
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Double Room, 2 Queen Beds, Private Pool

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Premium bedding
Fan
Separate bedroom
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 2 Bedrooms, Private Pool

Premium Suite, 2 Bedrooms, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout drapes

Premium Suite, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Fan
Separate bedroom
Blackout drapes/curtains
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Fan
Separate bedroom
Blackout drapes/curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Outdoor pool
Gran Hotel Panamericana Merida
  • Pool
  • Free breakfast
  • Spa
  • Free parking
8.6 out of 10, Excellent, 69 reviews
The price is CNY594
CNY719 total
includes taxes & fees
Dec 1 - Dec 2
Gran Hotel Panamericana Merida
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About the neighborhood

Map
559 Calle 53, Centro, Mérida, YUC, 97000

What's nearby

  • Parque Santa Lucía - 13 min walk - 1.1 km
  • Mérida Cathedral - 14 min walk - 1.3 km
  • Plaza Grande - 14 min walk - 1.3 km
  • Paseo de Montejo - 16 min walk - 1.4 km
  • US Visa Applicant Service Center - 18 min walk - 1.5 km

Getting around

  • Mérida International Airport (MID) - 13 min drive
  • Teya-Merida Station - 29 min drive

Restaurants

  • ‪Taquería La Lupita - ‬6 min walk
  • ‪maíz, canela y cilantro - ‬5 min walk
  • ‪Placer & delirio - ‬7 min walk
  • ‪El Malecón - ‬5 min walk
  • ‪Café Montejo - ‬6 min walk

About this property

Hotel Unknown

Hotel Unknown puts you just a 5-minute drive from Paseo de Montejo and Mérida Cathedral. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. An outdoor pool and a bar/lounge are other highlights. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 20 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • An outdoor pool
  • Full-service spa
  • Banquet hall

Accessibility

  • Wheelchair-accessible path of travel
  • No elevator (single level property)

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Fan
  • Coffee/tea maker

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 280 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 9:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Property Registration Number FHA190725TS5

Also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Frequently asked questions

Is there a pool at Hotel Unknown?

Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 9:00 PM.

Are pets allowed at Hotel Unknown?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of MXN 280 per pet, per night. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hotel Unknown?

Sorry, there's no onsite parking at Hotel Unknown.

What are the check-in and check-out times at Hotel Unknown?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Unknown?

No, this hotel doesn't have a casino, but Casino La Cima (16-min walk) and Diamonds Casino (9-min drive) are both nearby.

What is there to do at Hotel Unknown and nearby?

Hotel Unknown has a spa and an outdoor pool.

Are there restaurants at or near Hotel Unknown?

Yes, there's an onsite restaurant.

Does Hotel Unknown have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Hotel Unknown like?

Hotel Unknown is a short 17-minute walk from Mérida Cathedral and 18 minutes' walk from Paseo de Montejo.

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Hotel Unknown Reviews

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Food
Fashion

What guests liked

  • The pool is a highlight, with many guests praising its cleanliness, pleasant surroundings, and refreshing atmosphere. (15 reviews)
  • The in-house massage therapists and spa services were a highlight of the stay, providing truly relaxing experiences. (5 reviews)
  • Breakfast was good, with options including a fruit plate and eggs prepared to order. (8 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Beautiful hotel, rooms and pool.
Ashley, 5-night trip

10/10 Exceptional

We had a wonderful time. The staff was very attentive and friendly and our room was clean and comfortable. We loved our stay
Rose, 4-night trip

10/10 Exceptional

Amazing experience in Merida

The moment I enter It felt relaxing our private suit was wonderingful , quite, cool with good A.C. The tranquility of hotel and pool was a great experience would highly recommend.
Rocio, 5-night trip

10/10 Exceptional

Very relaxed a nice hotel!! Will definitively stay there again!!
Jose Luis, 2-night trip

10/10 Exceptional

Photos don’t do justice! Very peaceful and beautiful inside. Our 4 year old loved the pool and breakfast.
Cesar, 1-night trip

10/10 Exceptional

Todo excelente
GUILLERMO LIÑAN, 5-night trip

10/10 Exceptional

Lovely architecture and interior design.
Ariel, 6-night trip

10/10 Exceptional

Loved this place!

Excellent staff and service!
Roberto, 3-night trip

10/10 Exceptional

Pleasant staff!
Timothy, 8-night trip

10/10 Exceptional

Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable
KARIN, 6-night trip

10/10 Exceptional

Excellent
Alejandro, 4-night trip

10/10 Exceptional

The entire staff is so welcoming and helpful. And having a private and public pool is fantastic in 100° weather.
paul, 7-night trip

10/10 Exceptional

Great Hotel!

Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!
Ellene, 1-night trip

8/10 Very good

Was good
mohammad, 7-night trip

10/10 Exceptional

I love this hotel. I am moving to Merida and I wanted a Merida type hotel not a big chain hotel and I found the best with hotel unknown the rooms are set up very nicely. The toiletries are excellent. I have a room with a pool. it’s delightful and the staff has been outstanding. They don’t speak a lot of English and I don’t speak a lot of Spanish but we work together to get the very best outcome for me. They were so very helpful. I could stay here forever.
Eugenia, 2-night trip

10/10 Exceptional

Great peaceful place.
Felipe, 4-night trip

10/10 Exceptional

Rooms are lovely and spacious with a living room, courtyard with dipping pool. Breakfast is tasty. And Karina at the desk is incredibly helpful. Staff throughout the property are terrific. Ive stayed three times.
paul, 3-night trip

10/10 Exceptional

The property is perfect for a relaxing and fun visit to Merida. The hotel pool and private plunge pools are a real plus in the hot weather. The rooms are well appointed, the air conditioning works great, and the beds are super comfortable. The greenery and plants make the outdoor space feel like a tropical paradise. Above all, the staff are exceptional. The front desk staff are very knowledgeable about Merida and take care of every detail with great professionalism. The operations team is on top of every detail. The cleaning staff and wait staff are super helpful, willing to go over and beyond to make sure guests have what they need. I highly recommend the spa, too! Hotel Unknown is like my home away from home and the only place I stay when visiting Merida. I can’t wait to go back.
Abigail, 3-night trip

10/10 Exceptional

Amir is amazing
Tom, 1-night trip

10/10 Exceptional

This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
Leanne, 5-night trip

10/10 Exceptional

Beautiful Oasis.. friendly staff.. my only recommendation would be a full length mirror.
Cheryl, 1-night trip

10/10 Exceptional

Private plunge pool. All things combined lead to a pleasant three week stay.
William, 24-night trip

10/10 Exceptional

We came from New York and stayed for three nights. We loved everything about our stay: the cute swimming pool located in the sun, the charming suite, the friendly and welcoming staff, and the location. Thank you! We’ll be back!
Agnieszka, 3-night trip

8/10 Very good

This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
Claudia, 3-night trip

8/10 Very good

Rustic Living

The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
Imelda, 4-night trip