The spa was lovely—slightly busy at times, but still a relaxing space with friendly staff throughout. One standout was the lady hosting breakfast, who was genuinely fantastic. She brought such warmth and energy to the room, greeting every guest with a cheerful hello and goodbye. Her attentiveness and positivity made a real difference to the start of each day and was easily one of the highlights of our stay.
There were a couple of small details around cleanliness that could use attention. In the breakfast area, the artwork frames on the right-hand side had a noticeable build-up of dust. Similarly, in the café, the lights hanging from the windowed back wall had cobwebs on the right side. These didn’t affect our overall experience, but they were worth noting.
The main issue during our stay was the lack of hot water in our room, both in the evening and the following morning. We were told there had been a boiler issue and that it had been resolved by morning, with instructions to run the tap. Unfortunately, this didn’t work. It was particularly inconvenient as we were trying to get ready for dinner, and given the cost of the stay, it was a disappointing part of the experience.
While we understand that technical issues can happen and may be outside the hotel’s control, what matters most is how those situations are handled. In this case, the response from reception felt indifferent and lacked empathy. We would have appreciated some form of gesture or acknowledgment to reflect the
