6/10 好
2025 年 5 月 1 日
Not a good experience
I came to London with my husband to do the London Marathon. We stayed for a total of 5 nights (through 3 separate bookings). The first 3 nights we booked for twin bed room and last 2 nights we paid for king bed room.
Main good thing about the hotel is the location was very convenient for the marathon. I could walk back to hotel after the finish line and the hotel is right next to Charing Cross station which is where the train goes to Blackeath (start line).
I have a few unpleasant experiences with the hotel itself:
1) service/ staff attitude - as I booked different room types, I ask them to switch me to king bed room on my 4th night. The staff said I have to stay in the twin room for 5 nights .. I refused, as I paid more to stay in the king bed room .. the staff who helped me checked in then said ok and asked us to pack our bags on 4th day so they can help us switch. On the 4th day we packed our bags as instructed and went to lobby, the staff said room will be ready around 3pm.. when we went back at 3pm, they said we are going back to the same room! We kept complaining and finally they gave us a king bed room… but why do I need to even fight for it?? I paid for it and I am entitled to the room I paid for!
The rooms were very noisy… first 3 nights were full of loud drunken people on the street, 4-5 nights were garbage trucks, dumpsters noises fro 4am.
On the day we checked out, the cleaning lady opened the door without knocking…
Not Good
Irene Xiao Ling
Irene Xiao Ling，1 晚行程
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