The hotel was beautiful and in a great location. However A/C was not working. We addressed it with the front desk after our 1st night and they reassured us it would be fixed and setting adjusted so we could control it with a thermostat in our room. When we came to our room the 2nd evening the room was cool. But shortly after the air condition tuned off and the temperature rose to 25.6 degrees Celsius / 80F.
We tried ti reach out to the front desk but were unable to, because the front desk is unstaffed from 11pm till 7am.
Five star hotel should have functioning climate control and staff available to assist at all times
Katarzyna
Katarzyna,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Farrukh
Farrukh,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Ronnie
Ronnie,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 5 日
The staff especially the evening hostess were outstanding. Good location and the restaurant Le Chien Fou is a don’t miss
FRANKLIN
FRANKLIN,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 22 日
Very nice property with large, clean and luxurious rooms. Staff was attentive and helpful. Large luxury bathroom in our swuite and very comfortable bed.
Jack
Jack,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Quiet, well located property convenient to all part of town. The staff was happy and helpful. Breakfast was the best we had in two weeks travelling the Loire Valley. Our room was well-appointed and seemed very new. Recommend without qualification.
Roy
Roy,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 14 日
Un lieu exceptionnel et du personnel aux petits soins.
frederic
frederic,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 22 日
Bruno Pascal
Bruno Pascal,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 21 日
Matthieu
Matthieu,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 17 日
Mark
Mark,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 7 日
Charlotte
Charlotte,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 11 日
Staff members worked very hard to make sure we were happy.
Victor
Victor,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 23 日
"Conveniently located for all major tourist activities, just a short walk from Les Halles and the cathedral, with plenty of shops along the way. While the hotel doesn't have its own restaurant, there are Michelin-recognized dining options nearby, and the check-in staff offers excellent recommendations for a variety of cuisines. A great stay and highly recommended for anyone visiting Tours."
Tracey
Tracey,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 16 日
The staff was outstanding. They provided great dinner recommendations. They helped us find a medical clinic. And they accommodated out various requests with a smile. Great location, great hotel, great staff.
tom
tom,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 11 日
Excellent hotel
Francois
Francois,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 11 日
Ricky
Ricky,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 7 月 28 日
Kelly
Kelly,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 11 日
nicolau
nicolau,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 6 月 28 日
Property was beautiful. Staff was very friendly and professional. We had a couple if issues with things not working in our room but otherwise it was very comfortable.