When we first got there, check-in went well. The woman informed us it was her last day. Weird. So we went up to our room and we noticed there was a bottle of wine and two wine glasses. We thought how wonderful because we had told them at the front desk that it was our 35th anniversary. After two minutes of being in the room, we hear a knock at the door and there’s a young kid they’re telling us the wine was delivered to the wrong room and he needs to take it back. We laughed so hard because it was so low class. Five star hotels do not do that. When we did order wine glasses for a pre-anniversary celebration it took them forever to deliver them. I called again and they brought them right away, but said the wine opener will be delivered by someone else. When the wine opener finally arrived, the young man explained that they are very understaffed. Yeah no kidding. The pillows were extremely uncomfortable. Inexplicably, the room only had one chair. Also, for some reason, they left vacuum cleaners in the hallway, which just looked trashy. That said the staff was very nice for the most part. I love the Byredo bath products too. Anyway, I think an Intercontinental can do better than this.