The facility was dirty, carpets, walls, couches.
Elevator not operating properly.
No linen in the room for the pull out sofa. When I called for linen they said I had to come down to get it. My brother went down to get water and snacks and no one was at the desk. He waited for over 5 minutes and no one came. The tub was dirty. Floor corners dirty/ dust webs.
We went down for breakfast at 9:10. There were no clean plates. Food containers were empty, bacon, hash browns. The lady came out and washed plates in a disgusting bucket of water and then took them to the back, seconds later she brought them out and put them on the rack. There’s no way those plates were sanitized properly. Perhaps you should close during your renovation. On the website you have 4.5 stars. That’s not true nor accurate. My family was in Raleigh from Maryland for a medical emergency with a family member and we were not able to rest in your establishment.