First of all. This place looks very deceiving in the pictures.
First red flag, we arrived in Miami around 9am. We called to let them know we were here and was wondering how early we could check in, they said 1pm with a nominal fee would be earliest check in; I called at 1pm and they said the room wasn’t ready and that it would be done by 3:30, called again at 3:30 they stated we needed to stop asking and to give their housekeepers time to clean the room.
Check in time for everyone was at 4pm. We went to check in to our hotel and there was easily 12 people in the little lobby all checking into other properties! They had two people at the front desk we didn’t even check in until 5pm!
Second red flag, the pools were DISGUSTING. Sooo murky and smelled like bleach and made us itch when we got out of the pool.
3rd red flag, we paid for late check out because our flight leaves late. Check out is at 11am but we paid for 2pm, when we arrived back from the beach our key card was deactivated and it looked like someone had been in our room!
4th red flag, there are no kitchen utensils, shower and bathroom are a total mess cosmetically. The continental breakfast only contained cereal and burnt toast. They have been charging extra fees for everything.
To everyone looking at this place to stay please save your money and do it else where! This place is GOD awful!!! Never again. HBH is an awful company
