2/10 很差
2026 年 4 月 24 日
We arrived on site and were greeted by several "residents" sitting in their opened doorways, partially dressed/undressed and smoking on the sidewalks. The lobby was relatively clean but there were obvious signs of wear and tear on the walls, furniture and floors throughout the space and a general stale smell in the air. I then registered with the front desk where the employee who helped me was very pleasant. When I first opened the room, I was hit with an overbearing damp moldy smell that made it difficult for me to even enter the room. After closing the door and turning on the AC unit the room began to cool but the smell did not go away. The TV had several vertical lines in the screen from top to bottom across the center of the screen itself, no matter what channel I selected, and was very obviously damaged by a previous occupant. I immediately went to the lobby and told the employee there that we could not stay in the room. He offered me another room, but I declined having no reason to believe the second room would be any better. I then asked about a refund or at least a room credit at a better hotel. He gave me the number of his manager and told me that she would not be there till the next day. Upon leaving, we immediately called the customer service number for Hotels.com. After explaining our situation to two service operators we were told that we would receive a call from a supervisor within 24-48 hours. That call NEVER came and I am completely dissatisfied.
Bradley
Bradley，1 晚家庭旅行
Hotels.com真实住客点评
