AQUA Hotel Onabrava & Spa

4.5 star property
Luxury Santa Susanna hotel with full-service spa, connected to the convention center

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Photo gallery for AQUA Hotel Onabrava & Spa

Indoor pool, outdoor pool, pool umbrellas, sun loungers
View from room
Interior entrance
Coffee service
Front of property
Escape to AQUA Hotel Onabrava & Spa, a haven of luxury near Santa Susanna Beach and Pineda de Mar Beach. Treat yourself to shopping on site, indulge in spa treatments like manicures and facials, or unwind with archery and cycling activities. Enjoy breakfast at one of the two restaurants or sip coffee at the café amidst lush gardens.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Non-smoking
  • Parking available
  • Gym
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Breakfast available
  • Free children's club
  • Health club
  • Sauna
  • Steam room
  • Self parking
  • Children's pool

For families (6)

  • Children stay free
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Garden
  • Terrace

Why we love this property

Wellness haven
The full-service spa offers daily treatments including massages and body wraps. Relax in hot springs or the sauna after fitness classes at this hotel.
Luxury garden retreat
Wander through the serene garden at this luxury hotel. Nature's splendor and elegant surroundings create a peaceful sanctuary for travelers.
Foodie paradise
This hotel boasts 2 restaurants for culinary adventures. A cafe serves fresh bites, while the bar pours perfect drinks. Rise to a buffet breakfast.

Room options

Available filters for rooms
Showing 14 of 14 rooms

Design Double Room

8.6 out of 10
Excellent
(4 reviews)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Day bed
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Premium Room, Pool View

8.6 out of 10
Excellent
(4 reviews)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Premium bedding
Day bed
Blackout drapes/curtains
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Design Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Day bed
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 23 sq m
  • Sleeps 1
  • 1 Queen Bed

Design Triple Room (3 Adults)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Day bed
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Design Triple Room (2 Adults and 1 Child)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Day bed
Private bathroom
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Design Quadruple Room (4 Adults)

7.6 out of 10
Good
(4 reviews)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Day bed
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 23 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 2 Queen Beds

Design Quadruple Room (3 Adults and 1 Child)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Day bed
Private bathroom
  • 23 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 2 Queen Beds

Design Quadruple Room (2 Adults and 2 Childrens)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Day bed
Private bathroom
  • 23 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 2 Queen Beds

Premium Double Room Single Use, Pool View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Premium bedding
Day bed
Blackout drapes/curtains
  • 23 sq m
  • Sleeps 1
  • 1 Queen Bed

Premium Triple Room, Pool View ( 3 adults)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Day bed
Blackout drapes/curtains
Sofa bed
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Premium Triple Room, Pool View (2 Adults and 1 Child)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Premium bedding
Day bed
Blackout drapes/curtains
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Junior Suite (double)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 33 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Junior Suite (Triple)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Sofa bed
Premium bedding
  • 33 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Junior Suite (2 Adults and 1 Child)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 33 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Carrer Pla de la Torre, 12, Santa Susanna, 08398

What's nearby

  • Santa Susanna Beach - 6 min walk - 0.6 km
  • Levante Beach - 19 min walk - 1.6 km
  • Pineda de Mar Beach - 3 min drive - 1.8 km
  • Malgrat de Mar Beach - 7 min drive - 3.5 km
  • Calella Beach - 9 min drive - 4.6 km

Getting around

  • Girona (GRO-Costa Brava) - 35 min drive
  • Barcelona El Prat Airport (BCN) - 70 min drive
  • Santa Susanna Station - 3 min walk
  • Malgrat de Mar Station - 10 min drive
  • Pineda de Mar Station - 27 min walk

Restaurants

  • ‪El Cielo Atzavara - Los Extremeños - ‬5 min walk
  • ‪H-Top Royal Sun Bar - ‬12 min walk
  • ‪Hotel Indalo Park - ‬10 min walk
  • ‪Oops! Gelateria Artesanal - ‬8 min walk
  • ‪Il Veneziano - ‬7 min walk

About this property

AQUA Hotel Onabrava & Spa

Bring the kids when you stay at AQUA Hotel Onabrava & Spa, and they can enjoy the free kids' club. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with massages, hydrotherapy, or reflexology. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool, and a poolside bar. Fellow travelers love the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 350 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Up to 2 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (EUR 15 per day; includes in/out privileges)
    • Offsite parking within 66 ft (EUR 10 per day)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Children's menu

What to do

  • Fitness classes
  • Archery
  • Shopping
  • Pool table
  • Beach nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Boat tours nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • 7 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • An outdoor pool
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • 100% renewable energy
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Low-height counter/sink
  • Grab bar near toilet
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Furnished lanai

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs

Special features

Spa

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

Onsite venue - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.
  • Tourism fee: EUR 1.32 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 12.50 for adults and EUR 6.50 for children
  • Safes in guestrooms can be used for EUR 4 per day

Renovations and closures

The property is closed between November 2 and February 9.

Parking

  • Self parking costs EUR 15 per day with in/out privileges
  • Parking is available nearby and costs EUR 10 per day (66 ft away)

Pool, spa, & gym (if applicable)

  • Facility access costs EUR 12 per person, per day. Facilities include fitness facilities, a sauna, a spa, a hot tub, and a swimming pool.
  • Guests under 2 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a smoke detector on site.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Eurocard
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Property Registration Number HB-004093

Also known as

Aqua Hotel Onabrava
Aqua Hotel Onabrava Santa Susanna
Aqua Onabrava
Aqua Onabrava Hotel
Aqua Onabrava Santa Susanna
Hotel Aqua Onabrava
Hotel Onabrava
Onabrava
Aqua Hotel Santa Susana
Hotel Aqua Onabrava
Aqua Hotel Onabrava
Aqua Hotel Onabrava Spa
Aqua Onabrava & Santa Susanna
Aqua Hotel Onabrava & Spa Hotel
Aqua Hotel Onabrava & Spa Santa Susanna
Aqua Hotel Onabrava & Spa Hotel Santa Susanna

Frequently asked questions

Is AQUA Hotel Onabrava & Spa currently open?

The property is closed between November 2 and February 9.

Does AQUA Hotel Onabrava & Spa offer free cancellation for a full refund?

Yes, AQUA Hotel Onabrava & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at AQUA Hotel Onabrava & Spa?

Yes, there's an indoor pool, an outdoor pool, and a children's pool.

Are pets allowed at AQUA Hotel Onabrava & Spa?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at AQUA Hotel Onabrava & Spa?

Yes. Self parking costs EUR 15 per day.

What are the check-in and check-out times at AQUA Hotel Onabrava & Spa?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.

Is there an onsite casino at AQUA Hotel Onabrava & Spa?

No, this hotel doesn't have a casino, but Gran Casino Costa Brava (16-min drive) is nearby.

What is there to do at AQUA Hotel Onabrava & Spa and nearby?

Have fun during the warmer months with activities such as archery. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa and soothe your senses in the hot tub. AQUA Hotel Onabrava & Spa also has an outdoor pool, a sauna, and a steam room, as well as an arcade and a garden.

Are there restaurants at or near AQUA Hotel Onabrava & Spa?

Yes, there are 2 onsite restaurants.

Does AQUA Hotel Onabrava & Spa have any outdoor private spaces?

Yes, every room features a furnished lanai.

What's the area around AQUA Hotel Onabrava & Spa like?

AQUA Hotel Onabrava & Spa is a short 3-minute walk from Santa Susanna Station and 5 minutes' walk from Santa Susanna Beach.

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Reviews

AQUA Hotel Onabrava & Spa Reviews

8.8

Excellent

9.0

Cleanliness

8.0

Location

9.0

Staff & service

8.6

Eco-friendliness

9.0

Property conditions & facilities

What guests liked

  • Breakfast offered a good selection of food and desserts with a highlight of being delicious and fresh. (7 reviews)
  • The beach was very clean and amazingly clear, just a 5-minute walk from the property. (3 reviews)
  • The pool area was very nice and a great place for kids to enjoy. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Breakfast
Service staff
Beach
Parking
Room
Location
Food

Reviews

10/10 Exceptional

Beautiful hotel, breakfast was fantastic and dinner
Darlintina, 2-night trip

8/10 Very good

The overall hotel experience was good and we couldn’t fault the staff. However, the bed sheets didn’t appear to be changed that often and I had to request clean towels as we were still using the same ones after 4 days. The breakfast & dinner buffets were good with lots of variety too. We probably would return and hope the room issues are rectified to improve the overall experience.
Justin Lee, 7-night trip

10/10 Exceptional

Another excellent visit

This is a lovely hotel. It is very clean with great facilities. The staff are most helpful and the entertainment is excellent. The rooms are very comfortable and the food excellent with a huge choice at every meal. We always choose to stay here when visiting the area because we consider it to be the best in Santa Susanna.
Roger, 3-night trip

10/10 Exceptional

recommended

recommended. great service and location
Jevgenij, 4-night trip

8/10 Very good

Okay for short offseason vacation. Too bad they don’t keep outdoors pool warm
Nadin, 2-night trip

6/10 Good

It was really peacefull and all the workers a1, hospetable , friendly and very sociable. One little problem i wasn't able to connect my PC and no one was able from reception, other wise everything perfecto.
Juan, 2-night trip

8/10 Very good

Los espectáculos un poco flojos
diego, 2-night trip

6/10 Good

mixed feelings

beautiful foyer as you walk in, rooms sufficient, but could have done with a kettle, pool area like sardines & pool freezing, beds rock hard, food not so great as tendency to not stay hot under bain Marie. Umbrellas round pool not secured, so when windy, 1 hit me on the back of my head and back......were offered free dining at buffet that night to make up for the whack. Saw ABBA Universe show...started off a bit shabby, but actually warmed up and was half decent. Staff were mostly friendly and helpful. Dining was a bit of an experience.....very busy. Cold buffet good, loads of choices...just disappointed with hot food as not so hot. Nice breads and pastries. Lifts were very quick. Beach is a 5 min walk across the road and under subway.....(sand is a bit harsh - big grains).
Sara, 5-night trip

4/10 Fair

Loin d'être satisfait

Animations plutôt très moyennes malgré les efforts de certains animateurs, cuisine à peine du niveau d'une mauvaise cantine, bouteille d'eau de 50cl à 2,45€ !!! Un joli panneau à l'entrée de la piscine pour informer qu'il est interdit de réserver les transats sous peine de se voir enlever les serviettes ... : à 08h30 la moitié des transats avaient une serviette et personne dans la piscine... Bien beau de mettre un panneau mais si personne ne fait respecter les règles...on a testé... Et c'est clair que nous n'y retournerons pas...
Franck, 7-night trip

10/10 Exceptional

Les matelas sont un peu trop durs. sinon tout est pratiquement parfait.
Giuseppe, 8-night trip

10/10 Exceptional

Alles gut, wir waren zum dritten Mal in diesem Hotel
Fischer, 10-night trip

10/10 Exceptional

Détente au bord de la mer

Quelque jours de détente au bord de la mer, hôtel bien situé, parking ,propre, bon p'tit déjeuner, restaurant à proximité, à 5 mn de la plage et à une heure de Barcelone en train (gare en face de l' hôtel) ou en voiture
richard, 4-night trip

10/10 Exceptional

Top Hotel!
Katarina, 13-night trip

10/10 Exceptional

Ganz tolles Hotel. Alles top. Nur während des Entertainment Programms war die Musik Beschallung unerträglich laut. Ich bin Musiker und Toningenieur. Laut ist nicht besser. Es hat geschmerzt.
Christian, 6-night trip

10/10 Exceptional

Our family had an amazing time at Aqua Hotel Onabrava & Spa! From the moment we arrived, we were impressed by how friendly and welcoming the staff were. The entire hotel was spotless and well-maintained, giving it a fresh and relaxing resort feel. The beach was gorgeous and very close to the hotel. The location was super convenient for everything we needed, and we loved how easy it was to unwind and enjoy the amenities. The breakfast was a highlight – delicious, fresh, and with a wide variety to please everyone in the family. Other meals were good too, but breakfast really stood out. Overall, this hotel exceeded our expectations in every way. We would definitely go again and highly recommend it to families looking for a relaxing and enjoyable stay on the coast!
Rita, 7-night trip

10/10 Exceptional

Hervorragend. Einzig störend die extrem laute, ohrenbetäubende Musik am Pool.
Christian, 3-night trip

8/10 Very good

Hôtel sympathique à faire entre jeune ou couple jeune, musique à la piscine qui met l’ambiance mais peut déranger ceux qui veulent se reposer, nourriture sans plus mais large choix.
Michael, 2-night trip

10/10 Exceptional

Super Hotel

Ich war im Rahmen eines Musik Festivals hier. Super Hotel, sehr freundliches Personal.
Andreas, 3-night trip

10/10 Exceptional

★★★★★ Wunderschöner Aufenthalt – absolut empfehlenswert! Die Lage ist sehr gut – nur wenige Schritte vom Strand entfernt. Das Personal war stets freundlich und hilfsbereit, der Service ließ keine Wünsche offen. Das Essen war sehr abwechslungsreich und schmackhaft – da ist wirklich für jeden etwas dabei! Zimmer war sauber und gut ausgestattet, sodass man sich wohlfühlen konnte. Ich kann dieses Hotel nur wärmstens empfehlen und werde definitiv wiederkommen!
Luc, 6-night trip

6/10 Good

Contratado habitación premium con vistas a la piscina. No me quiero imaginar como deben ser las habitaciones que no son premium. Mi habitación era con vista a el edificio de enfrente. Desde el balcón de pie desde la esquina mirando hacia la izquierda si veías la piscina. El balcón bastante bien pero no se podía salir porque el edificio de enfrente tiene un extractor, salida de humos o lo que sea que hacía un ruido espantoso que no se podía estar en el balcón a ninguna hora del día. Habitaciones no insonorizadas. Se oyen todos los ruidos tanto del pasillo como de las habitaciones adyacentes. Tumbonas insuficientes en la piscina. Calidad de la comida deficiente. El spa bastante completo. Pero no hay un horario específico para menores aunque los menores de 16 años tienen la entrada prohibida a diversas zonas. Gimnasio bastante espacioso pero con máquinas obsoletas. En la foto publicitaria del gimnasio aparece la zona de spinning que son las máquinas nuevas. El trato del personal es exquisito pero aunque nos quejamos de que lo contratado no era lo ofrecido no se pudo hacer nada por cambiarnos de habitación aunque el hotel no estaba lleno. Fuimos 6 personas, 3 habitaciones todas premium vistas piscina y todas eran vistas al edificio de enfrente. La opinión es de las 6 personas.
CANDY, 3-night trip

10/10 Exceptional

Todo perfecto!

Excelente. Como todos del grupo Aqua. No es la primera vez que hemos estado.
Rita, 1-night trip

6/10 Good

We had 4 rooms as attending wedding locally. More basic than the “so called” 4 star implies! Staff initially unhelpful though manager stepped in during working hours when I complained, and at least compensated for iron Issues included : - you have to give a deposit of €20 for iron - cash! If no cash you get charged 3% plus £5 for cash machine! Iron and board were cheap and nasty. - no tea or coffee or water in room - they allow smoking on balconies and so can’t leave patio doors to balcony open as stinks of smoke (and weed a lot of the time) - no aircon for month of April as not cold enough apparently - though we were very hot - especially as couldn’t leave doors to balcony open - alarm kept us awake for hours one night - someone was smoking in room! Not surprise when they let smokers use balconies! - buffet breakfast and dinner was mediocre in quality and choice
John, 4-night trip

10/10 Exceptional

Keurig nette kamers, fantastisch ontbijt en dinerbuffet.
Sandra de, 7-night trip

10/10 Exceptional

Très bon accueil,très propre et confortable
Nathalie, 3-night trip

2/10 Poor

I initially selected this hotel based on its advertisement of a heated swimming pool. However, upon arrival, I discovered that the “heated pool” was actually a hot tub that required an additional fee, as did access to the gym and indoor pool. Furthermore, guests were charged each time they exited and re-entered the facility, even if only stepping away briefly. I had booked a double twin room for four people, expecting adequate sleeping arrangements, but was only provided one bed per room. This created a significant inconvenience, especially for the children in our group who had to share beds. I even offered to pay for an upgrade, but was informed this was not possible—despite the hotel appearing to be largely unoccupied and multiple requests being made. Additionally, during our stay, the outdoor pool was too cold to use and the beach was not accessible. The quality of the food was disappointing, and I found the front desk staff to be unhelpful and at times discourteous. The rooms themselves were quite small, and the air conditioning was not operational during the spring, which I was told is typical as it’s only turned on during summer months. To make matters worse, there was a guest smoking cigars on our floor, which filled the hallway with smoke and caused discomfort for my children, who suffer from asthma. This ultimately led us to check out three days early and continue our trip in the city of Barcelona. Expedia did not help with my complaints!
Tiffany, 6-night trip