Located near Avenida La Reforma, Hotel Casa Veranda offers a warm welcome with on-site shopping and international cuisine at La Pergola. Guests can connect to in-room WiFi, work out at the 24-hour gym, and take advantage of tour assistance. The helpful staff has left a lasting impression on previous guests.
12 Calle, 1-24 Zona 10, Guatemala City, Guatemala, 1010
What's nearby
Avenida La Reforma - 1 min walk - 0.1 km
Plaza Fontabella Shopping Center - 5 min walk - 0.4 km
Embassy of Mexico in Guatemala - 10 min walk - 0.9 km
Oakland Mall - 13 min walk - 1.1 km
La Aurora Zoo - 14 min walk - 1.2 km
Getting around
La Aurora Intl. Airport (GUA) - 5 min drive
Airport shuttle (surcharge)
Restaurants
San Martín - 2 min walk
Zielo - 2 min walk
Applebee's - 3 min walk
PF Changs Guatemala - 2 min walk
TGI Fridays - 2 min walk
About this property
Hotel Casa Veranda
Hotel Casa Veranda is just 2.4 mi (3.9 km) from the airport and offers a shuttle (available on request). You can indulge in hot stone massages, facials, or mani/pedis, and grab a bite to eat at La Pergola, which serves international cuisine and is open for breakfast, lunch, and dinner. Other features include a 24-hour fitness center and a snack bar/deli. The helpful staff and location get great marks from fellow travelers.
At a glance
DONE
Hotel size
86 rooms
Arranged over 12 floors
DONE
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is 1 PM
Late check-out subject to availability
DONE
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Up to 2 children (7 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
DONE
Pets
Pets allowed (dogs only, 1 total, up to 15 lbs per pet)*
Specific rooms only, restrictions apply*
Pets must be supervised
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Wheelchair-accessible parking on site
Onsite parking limited
Height restrictions apply for onsite parking
DONE
Transfers
Airport shuttle from 4:00 AM to midnight*
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
Restaurant
Room service (limited hours)
Snack bar/deli
Traveling with children
Children stay free (see details)
What to do
Shopping
Working away
Meeting room
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Facilities
ATM/banking
Safe-deposit box at front desk
24-hour fitness center
Spa services
Banquet hall
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Accessible airport shuttle
Smooth flooring in public areas
Room amenities
Be entertained
32-inch TV
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Turndown service
Bed sheets provided
Freshen up
Private bathroom
Bathtub only
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Food and drink
Mini-fridge
Microwave
Kitchenette
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, sports massages, facials, and manicures and pedicures.
Dining
La Pergola - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Fees & policies
Refundable deposits
Breakage deposit: USD 100 per stay
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 18 for adults and USD 9 for children
Airport shuttle service is offered for an extra charge of USD 16 per person (one-way)
Early check-in can be arranged for an extra charge of USD 55.00 (subject to availability)
Late check-out can be arranged for an extra charge of USD 35.6 (subject to availability)
Children & extra beds
Airport shuttle service for children costs USD 16 (one-way)
Pets
Pets are allowed for an extra charge of USD 55 per pet (may vary based on length of stay), plus a one-time cleaning fee of USD 54
Parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
Cashless transactions are available.
Also known as
Casa Veranda
Casa Veranda Guatemala
Hotel Casa Veranda Guatemala
Hotel Mercure Casa Veranda
Mercure Casa Veranda
Mercure Casa Veranda Guatemala
Mercure Casa Veranda Guatemala Hotel
Mercure Casa Veranda Hotel
Mercure Guatemala Casa Veranda
Mercure Hotel Guatemala
Mercure Casa Veranda Guatemala Guatemala City
Mercure Guatemala City
Hotel Casa Veranda Guatemala City
Casa Veranda Guatemala City
Hotel Casa Veranda Hotel
Hotel Casa Veranda Guatemala City
Hotel Casa Veranda Hotel Guatemala City
Frequently asked questions
Does Hotel Casa Veranda offer free cancellation for a full refund?
Yes, Hotel Casa Veranda does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Casa Veranda?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 15 lbs per pet. There's a charge of USD 55 per pet, per night. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.
Is parking offered on site at Hotel Casa Veranda?
Yes. Parking spots may be limited.
Is airport shuttle service offered by Hotel Casa Veranda?
Yes, an airport shuttle is available from 4:00 AM to midnight on request. The charge is USD 16 per person one-way.
What are the check-in and check-out times at Hotel Casa Veranda?
Check-in start time: 3 PM; Check-in end time: anytime. There's a charge of USD 55.00 for early check-in (subject to availability). Check-out time is 1 PM. Late check-out is available for a charge of USD 35.6 (subject to availability).
What is there to do at Hotel Casa Veranda and nearby?
Hotel Casa Veranda has a 24-hour fitness center and spa services.
Are there restaurants at or near Hotel Casa Veranda?
Yes, La Pergola offers international cuisine.
Does Hotel Casa Veranda have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a microwave and a coffee maker.
What's the area around Hotel Casa Veranda like?
Hotel Casa Veranda is in Zona 10, a short 5-minute drive from La Aurora Intl. Airport (GUA) and 2 minutes' walk from Avenida La Reforma. Travelers say that the hotel is in a great location.
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Reviews
Hotel Casa Veranda Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.2
Cleanliness
8.6
Location
9.0
Staff & service
8.8
Property conditions & facilities
Guest review summary
What guests liked
Parking was easy and free, a convenient feature for guests. (3 reviews)
The gym was clean, well-equipped, and offered a great view of the city. (3 reviews)
Breakfast was consistently described as excellent, delicious, and tasty with a variety of options. (8 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Room
Location
Breakfast
Restaurant
Airport
Lobby
Balcony
View
Kitchen
Reviews
Verified
10/10 Exceptional
Feb 6, 2026
It's an older property but very well maintained and a great staff.
Steven
Steven, 1-night trip
Verified
8/10 Very good
Nov 25, 2025
Clean, friendly staff, excellent location.
Mirna E
Mirna E, 1-night trip
Verified
10/10 Exceptional
Feb 8, 2026
Very nice room, clean and spacious, a great bed. Good service. The buffet breakfast was delicious
Erwin
Erwin, 1-night trip
Verified
10/10 Exceptional
Dec 28, 2025
Such a great hotel and in the safest part of Guatemala City. It is walkable to great shops and restaurants. Staff were pleasant and the room extremely clean and spacious.
cecilia
cecilia, 1-night trip
Verified
10/10 Exceptional
Oct 3, 2025
Great hotel, large rooms, food at restaurant was tasty, staff are very friendly.
Serena
Serena, 1-night trip
Verified
10/10 Exceptional
Dec 29, 2025
Great customers service.. highly recommend... food is great, location is perfect, the view from the gym to the city is fantastic...
JULIO
JULIO, 3-night trip
Verified
10/10 Exceptional
Sep 17, 2025
It’s close to the airport! Will definitely stay here again!
Byron
Byron, 1-night trip
Verified
10/10 Exceptional
Dec 22, 2025
Clean and comfortable room
Michelle
Michelle, 1-night trip
Verified
8/10 Very good
Nov 16, 2025
Great central location in Downtown. Safe area, clean. Rooms are nice with a full kitchen.
John
John, 1-night trip
Verified
10/10 Exceptional
Dec 16, 2025
Beautiful views, beautiful rooms with balconies! Very professional staff and extremely friendly! I will be back just to stay here! And the food was amazing! The croquetas and michelada were delicious! Muchas Gracias!!!
Heather
Heather, 1-night trip
Verified
10/10 Exceptional
Sep 2, 2025
Second time staying at this hotel, I loved the fact that you could walk around and find bars and restaurants near by.
Kleys
Kleys, 1-night trip
Verified
10/10 Exceptional
Oct 21, 2025
Great Hotel Stay
The Hotel and Rooms were Clean. Hotel is a little Dated but it’s very comfortable. Close to Restaurants and shopping malls.
Arcelia
Arcelia, 2-night trip
Verified
10/10 Exceptional
Nov 18, 2025
The room was quiet (even though it was close to the airport), the bed was nice and firm, room was clean and spacious. Staff was helpful
Nicole
Nicole, 1-night trip
Verified
6/10 Good
Feb 6, 2026
Clean comfortable bed and sheets, clean. No hot water, only warm. Toilet didn’t flush well. Neighborhood felt safe to walk.
Claire
Claire, 1-night trip
Verified
10/10 Exceptional
Sep 10, 2025
The room was very clean and comfortable.
Doris
Doris, 2-night trip
Verified
10/10 Exceptional
Nov 3, 2025
The hotel changed a bit, the rooms are still beautiful and comfortable.
thomas w
thomas w, 3-night trip
Verified
10/10 Exceptional
Jul 19, 2025
Good location.
Alfonso
Alfonso, 1-night trip
Verified
8/10 Very good
Oct 27, 2025
The hotel is ok for the price and compared to other hotels in the area. The rooms are spacious. I stayed at this hotel some years ago and the quality of breakfast used to be better.
Patricio
Patricio, 2-night trip
Verified
10/10 Exceptional
Sep 25, 2025
Great service and clean
Juan
Juan, 1-night trip
Verified
10/10 Exceptional
Nov 3, 2025
Very attentive staff. Clean and well-sorted installations. Good restaurant. Excellent location. Outstanding room design and equipment.
Dannier
Dannier, 5-night trip
Verified
4/10 Fair
Oct 7, 2025
Balcony has nice views
Joel
Joel, 1-night trip
Verified
10/10 Exceptional
Oct 6, 2025
The room was very nice and clean but, the bed and pillows were horrible. The staff was very nice and friendly, the buffet really good.
Gabriela
Gabriela, 3-night trip
Verified
10/10 Exceptional
Aug 1, 2025
Rooms are big and staff keep the rooms clean. Hotel is also in good area. For Indian there are 2 Indian restaurant nearby the hotel.
uday
uday, 4-night trip
Verified
8/10 Very good
Mar 18, 2025
Comfortable older Hotel. Enjoyed my stay.
Deborrah
Deborrah, 1-night trip
Verified
10/10 Exceptional
Nov 16, 2025
Full blast A/C cools the room quickly. Very friendly front desk. Right in the middle of Zone 10.