6/10 好
2025 年 12 月 23 日
Not the first room. It had an awful smell and was visibly dirty on the floor in living area. We asked for a different room which was much better.
We were told we could not keep our dogs there. However, I booked this reservation on Hotels.com and it was advertised as "PETS STAY FREE"! I showed the person checking us in the reservation on the app. He spoke to the manager in another room and told us we could keep the dogs but there would be a $100 cleaning fee. We had just driven from Arizona for 13 hours and was not in the mood to negotiate. We agreed to pay the fee as we had no option to go anywhere else. It was late, after 8:30pm!
Our dogs are very well trained to behave, and our stay was uneventful. It was unfortunate that we were in this situation since we searched the app for only hotels that allowed pets.
Amy
Amy，2 晚家庭旅行
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