Skip to main content

NH Collection Royal La Merced

3.0 star property
Boutique hotel with outdoor pool, near Clock Tower

Choose dates to view prices

In the heart of Cartagena, NH Collection Royal La Merced offers a stylish retreat. Unwind in the outdoor pool, connect with colleagues at the conference center, or indulge in a delicious meal at the restaurant. Previous guests praise this boutique hotel's convenient location near Bocagrande Beach and Clock Tower.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Free WiFi
  • Restaurant

Main amenities (7)

  • Restaurant
  • Outdoor pool
  • Conference center
  • Airport shuttle
  • Front-desk safe
  • Concierge services
  • Free newspapers in the lobby

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Cable/satellite TV service
  • Espresso maker
  • Laundry service
  • Minibar

Similar properties

2 outdoor pools, open 9:00 AM to 6:00 PM, free cabanas, pool umbrellas
Osh Hotel Cartagena
Cartagena Walled City
  • Pool
  • Free breakfast
  • Airport transfer
  • Pet friendly
9.6 out of 10, Exceptional, 969 reviews
The price is CNY1,658
CNY1,658 total
Jun 1 - Jun 2
Osh Hotel Cartagena
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Calle Don Sancho No 36- 165, Cartagena, Bolivar

What's nearby

  • Walls of Cartagena - 1 min walk - 0.1 km
  • Plaza Santo Domingo - 2 min walk - 0.2 km
  • Bolivar Square - 5 min walk - 0.4 km
  • Clock Tower - 6 min walk - 0.6 km
  • Cartagena de Indias Convention Center - 9 min walk - 0.8 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 16 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Buena Vida - ‬4 min walk
  • ‪Cafe La Manchuria - ‬3 min walk
  • ‪Restaurante Alma - ‬4 min walk
  • ‪Ely Cafe Centro Histórico - ‬2 min walk
  • ‪Cafe De La Mañana - ‬2 min walk

About this property

NH Collection Royal La Merced

  • Located just 3.7 mi (5.9 km) from the airport, NH Collection Royal La Merced offers a shuttle (available 24 hours). The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Dona Carmen, which serves international cuisine and is open for breakfast, lunch, and dinner. This boutique hotel is also within a 15-minute walk of Clock Tower and Cartagena de Indias Convention Center.

At a glance

DONE

Hotel size

    • 9 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Parents must have child's birth certificate and photo ID*
WIFI

Internet

    • Free WiFi in rooms
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*

Property amenities

Food and drink

  • Restaurant

What to do

  • Bicycle rentals nearby

Working away

  • Conference center

Services

  • Concierge services
  • Laundry service
  • Free newspapers in lobby

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • An outdoor pool

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Minibar
  • Espresso maker

Sleep well

  • Turndown service
  • Alarm clock
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

Special features

Dining

Dona Carmen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 50000 per vehicle (roundtrip)

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Policies

Only registered guests are allowed in the guestrooms.

This property accepts credit cards.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Merced Royal

Merced Royal Cartagena

Merced Royal Hotel

Merced Royal Hotel Cartagena

NH Collection Cartagena Merced Royal Hotel

Collection Merced Royal Hotel

NH Collection Cartagena Merced Royal

Collection Merced Royal

La Merced Royal

NH Collection Royal Merced Hotel Cartagena

NH Collection Royal Merced Hotel

NH Collection Royal Merced Cartagena

NH Collection Royal Merced

NH Collection Cartagena La Merced Royal

NH Collection Royal La Merced Hotel

NH Collection Royal La Merced Cartagena

NH Collection Royal La Merced Hotel Cartagena

Frequently asked questions

Is there a pool at NH Collection Royal La Merced?

Yes, there's an outdoor pool.

Is airport shuttle service offered by NH Collection Royal La Merced?

Yes, an airport shuttle is available. The charge is COP 50000 per vehicle roundtrip.

What are the check-in and check-out times at NH Collection Royal La Merced?

You can check in starting at 3 PM. Check-out time is noon.

Is there an onsite casino at NH Collection Royal La Merced?

No, this hotel doesn't have a casino, but Rio Cartagena Casino (6-min drive) is nearby.

What is there to do at NH Collection Royal La Merced and nearby?

Have fun during the warmer months with activities nearby such as cycling. NH Collection Royal La Merced also has an outdoor pool.

Are there restaurants at or near NH Collection Royal La Merced?

Yes, Dona Carmen offers international cuisine.

What's the area around NH Collection Royal La Merced like?

NH Collection Royal La Merced is a short 7-minute walk from Clock Tower and 11 minutes' walk from Cartagena de Indias Convention Center.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Reviews

8.8

Excellent

9.0

Cleanliness

9.6

Location

8.8

Staff & service

8.4

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

JUSTO LO QUE NECESITABA

Excelente atención, muy tranquilo y buena ubicación
Andreina, 2-night trip
Verified

8/10 Very good

Local excelente pirém o serviço deve melhirar

O ar condicionado estava quebrado e tive que trocar de apt
Maria Adelia, 4-night trip
Verified

8/10 Very good

Localização ótima

Ótima localização, um atendimento carinhoso. Hotel bem pequeno com apenas 9 quartos. Piscina pequena sem muito espaço...
4-night trip
Verified

10/10 Exceptional

EXCELENTE ESTANCIA

MUY BUEN SERVICIO Y EXCELENTE UBICACION, LO RECOMIENDO AMPLIAMENTE
VICTOR , 3-night trip
Verified

8/10 Very good

INSTALACIONES

EL HOTEL NO CUENTA CON SERVICIO DE BAR O DESAYUNO BUFFETTE. PESIMO WI FI.
FRANCISCO, 2-night trip
Verified

10/10 Exceptional

Perfect location, perfect stay

Right in centro of the walled city. Staff was incredibly nice and helpful. We were on our honeymoon, so the staff decorated our new one night with roses shaped in a heart. Would highly recommend
6-night trip
Verified

8/10 Very good

Excellent location. Charming little hotel with great service. Our room was not the best in it, on the small side and condition could be better, but deficiencies made up with common areas, including the top floor terrace and the swimming pool in the lobby.
Rafael, 3-night trip
Verified

10/10 Exceptional

Ficamos no melhor quarto .Inconveniente subir 3 lances de escada.
Verified

10/10 Exceptional

Amazona staff, great location.

I went for a wedding and Leonel and Karen went out of their way to help us in every possible way. I needed a hair dresser and make up artist and Leonel made it happen with no hesitation at all. I also needed 4 gigantic balloons to be blown with helium and between Karen and Leonel they made it happen. Lovely small hotel in an excellent location. It's all about the sercive and everyone was so nice and readily available to help. Fernando at the "restaurant" also was friendly and spoiled us with a delicious breakfast.
Verified

10/10 Exceptional

Hotel bien ubicado y con excelente atención

Excelente atención por parte de todo el personal del Hotel, siempre pendientes de ofrecer recomendaciones y brindar atenciones. La ubicación del hotel es otro aspecto a destacar, vista al mar desde su terraza, cercano a diversas áreas de entretenimiento sin sufrir de congestión o ruidos.
Verified

6/10 Good

Nice. But looks more better in pictures that in reality. Theyou say it has pool and what they have is not a pool. Location is great. Thare are so many things near
Verified

10/10 Exceptional

Was was perfect for our needs

Located in the old town, close to museums, transportation at our doorstep Did a tour of city with a guide, which was great
Verified

10/10 Exceptional

Amazing !!!!

Just returned from our 7 day Cartagena trip! We booked 4 rooms from the boutique hotel! Staff was amazing !!!breakfast amazing!! Everything was fabulous! The staff seriously went out of their way to make sure we were always taken care of! By the end of our trip, we felt like we were saying bye to our family .. Very emotional leaving this place! Would defiantly return! Amazing experience ! while in Cartagena check out. Havana club!!!!! Also visit the arepa guy outside the hotel! Best cheese arepas!
Verified

8/10 Very good

Foi ótima pois os funcionários são muito atenciosos e solícitos. Menu do café da manhã diferenciado. A localização é ótima por estar dentro da muralha e próximo de tudo: restaurantes, museus,pontos turísticos de interesse ,cafeteria etc.
Verified

10/10 Exceptional

Muy buena opción en centro histórico

El trato del personal fue amable, la ubicación muy buena en el centro histórico. La vista en la terraza junto al jacuzzi es excelente!
Verified

10/10 Exceptional

Un hotel inolvidable!!!

El hotel esta muy bien ubicado y es simplemente hermoso. Es una casona colonial transformada en hotel boutique pero conserva todo el encato y calidez que uno espera. Nos alojamos por 3 noches en la habitacion doña Merce y estuvimos super comodos. Tambien tiene una picinita en el medio del patio central y un jacuzzy en la terraza con una vista fantastica. El personal fue muy amable y demostraron estar siempre dispuestos a colaborar en todo para hacer que nuestra estancia sea lo mejor posible. Al señor Leandro, en especial lo recuerdo. Una persona muy amable y correcta. Usar el yacuzzy
Verified

6/10 Good

Hotel bem localizado, próximo a excelentes restaurantes e aos principais pontos turísticos dentro da cidade amuralhada. O quarto é amplo, confortável e limpo. O serviço é fraco e pouco atencioso. O atendimento do café da manhã é extremamente demorado e os garçons desaparecem.
Verified

8/10 Very good

Melhor localização

Hotel pequeno, acolhedor, atendentes gentis, bom quarto e localizado na cidade amuralhada em área próxima às principais atrações de Cartagena e de bons bares e restaurantes.
Verified

2/10 Poor

Hotel falling into disrepair - doors don't lock

when I booked this hotel, I was excited, because the photos and reviews said such positive things. Having now stayed there, I feel that this property is being left to fall into ruin and disuse. The staff was really nice and tried hard to fix the problems, but it was obvious that this was beyond their power. The room we stayed in could not be locked! the battery for the automatic card lock had died, and no one could fix it. So, we spent one night in a room that could only be locked from the inside with the chain lock. There were no more free rooms that night to move us. The second day, we were upgraded to a very nice suite, BUT the room safe could not be locked, and the shower head was broken, and held in place with nails and screws. Plus, the water was cold. The hotel pool had a broken underwater light with loose wires hanging in the water. The jacuzzi upstairs was filled with green coloured smelly water. When we checked out, the front staff could not get the credit card machine to work and we spent 40 minutes waiting for them to get it to work. We almost missed our plane. The staff tried hard to make things work, but it was obvious that they were told to just try their best. I felt sorry for them, but I was very angry. the breakfast food was very good I have to say - super tasty. But, overall I have to say that you should not stay in this hotel - you can get better value at other places.
Verified

2/10 Poor

Decepcionante

LLegamos a las 2 y 30 pm y nos dijeron que habían tenido problemas con sus calentadores y aires acondicionados que si queríamos nos fueramos a otro hotel, si nos quedabamos nos daban un descuento del 20%. Aceptamos quedarnos, pero una de las habitaciones la entregaron a las 4 y 30 pm porque, dijeron, la estaban arreglando. Estaba sucia, en especial el piso sin barrer. No había cocina, no se podía pedir nada de room service salvo si el portero lo hacía. El check out duró media hora, porque el señor de la recepción no sabía manejar el data phone, se le dijo que dividiera el pago de la tarjeta en tres cuotas y lo hizo solo en una, sin siquiera una disculpa. Al hotel le falta mantenimiento, pintura en general. Lástima.
Verified

8/10 Very good

Nice hotel!

We had a short stay but it was pleasant and very comfortable. There was a problem with the Direct TV in our room, so no channels available but we didn't care becuase we were out most of the time visiting the beautiful walled city. Highly recommended!
Verified

10/10 Exceptional

ótima opção

Hotel agradavel, excelente localização, staff simpático, café da manhã incluido na diaria, quarto enorme e bem decorado.
Verified

8/10 Very good

Great vibes = great times

The room was lovely and air conditioned. We were only really there for sleeping. Excellent selection of TV channels in Spanish, English, Portuguese and a few other languages for background noise. The staff was wonderful and helpful (food recommendations, walking directions, taxis, etc). I speak Spanish so I can't comment on level of English spoken at the hotel. We were right across the street from the wall and the walk to anywhere we wanted to go was easy and seemed short. We walked to and from Gestamaní one night which looked far on a map but wasn't. Even with the constant flow of "greetings" on the streets from men, we (2 women) felt safe all the time.
Verified

10/10 Exceptional

TAN ROMANTICO COMO CARTAGENA

EXCELENTE
Verified

6/10 Good

Fui remanejada de hotel e não gostei!

Não fiquei no hotel reservado, pois estavam sem quarto para nos hospedar. Em vez de entrarem em contato informando o ocorrido, esperaram minha chegada para avisar que havíamos sido remanejados para um hotel parceiro! Tivemos que aceitar. Entretanto, o valor da diária do hotel parceiro era inferior ao valor que paguei, mas não tive nenhum reembolso! Além disso, as condições do hotel que reservei com meses de antecedência, eram melhores do que as do hotel que acabei ficando.