The apartment itself was exceptional — spotless, very new, warm, and beautifully designed. Everything felt thoughtfully prepared and easy to use, from the kitchen and washing machine to the bathroom and dining area. It genuinely felt like a home, not just a place to stay.
But above all, it was the staff that made the biggest difference. During our stay, my daughter became seriously ill and we had to take her to the emergency room. We were physically and emotionally exhausted, and the team responded with incredible empathy and efficiency. They extended our check-out time, helped us move to another available apartment in a different building, and did everything they could to support us.
Their timely responses, understanding, and willingness to help gave us enormous comfort during a very difficult moment. Having a fully equipped kitchen also allowed us to prepare simple food for my daughter, which made a huge difference in her recovery.
This level of care and humanity is rare, and we are deeply grateful.
