Online it says 24 hour all Inclusive. I did not know that meant the grab and go from the sports bar. They had no room service and the workers at checkout was rude
Jamie
Jamie,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 3 日
Dara
Dara,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 31 日
I liked the resort and amenities. The food was not at the same quality as others resorts I've stayed at. The only decent restaurants were the Kulinarium, American Country and Torote. We attempted to eat at Torote for about 3 times, we were getting there before 8 and at times the tables were not filled and we were turned back. They were stating that there was reservations but they were clearly
真实旅客
7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 26 日
Ricardo
Ricardo,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 26 日
Diego
Diego,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 26 日
Nahum
Nahum,5 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 25 日
Javier
Javier,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Juan Carlos
Juan Carlos,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
Francisco Joel
Francisco Joel,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Fue una experiencia maravillosa, buena atencion , actividades recreativas variadas . En general disfruté al maximo la estancia.
Rosa
Rosa,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 18 日
José Luis
José Luis,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 18 日
Carlos Alberto
Carlos Alberto,7 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 17 日
Jeffrey
Jeffrey,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 12 日
bad customer service
customer service is really bad with staff at front desk. I've never been at a place where the staff tries to throw the blame at the customer. we booked three rooms and noted to be close togethor and they seperated us to the furthest points of hotel. asked if we could change and was told they could accommodate the following day but they could not accommodate. for everything they wanted to charge even though it was there mistake. i had family come visit and they were so aggressive with paying the daily fee an threatening of charging double if didn't come back at certain time they would charge double, made me feel like i was a theif or something. would stay with my kids in the pool til closing time at 8 and staff would come out saying POOL IS CLOSED GET OUT!. made my daughter super uncomfortable like we did something wrong. we spent a good amount of money to enjoy a family vacation with my parents and inlaws and the staff ruined the whole experience, feel like i lost out on thousands of dollars would never go back cleaning staff was excellent and food staff also but couldnt fix the damage the others already had caused.
angel
angel,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 11 日
Eligio
Eligio,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 5 日
Jon
Jon,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 3 日
Comida y servicio excelente
Mis expectativas fueron sobrepasadas, el lugar, el servicio y la comida son excelentes.
MARIBEL
MARIBEL,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 3 日
yolanda
yolanda,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 2 日
RIU Santa Fe
Atmosphere was amazing. Wish buffet and some specialty restaurants had different options in menu, a lot were same options. I wish that some restaurants had strict dress codes. On paper there is a dress code, but it is not enforced. Drinks were tolerable but not quality. Overall vibes are good for a party hotel, but I wish there was more activities to have a great experience day/night.
James
James,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Edwin
Edwin,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 23 日
It was good for me and my daughter. She just graduated so we were on her senior trip.