The front desk Staff were great and helpful. Review is based on conditions of the room and bathroom.
Nicholas
Nicholas,3 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 2 月 21 日
For what you pay. Its not worth it to be honest. They have 1 guy picking up and driving guests around. We waited over 30 mins for a pick up.. Waited 2 hours for house keeping to come with towels.
Anthony
Anthony,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2026 年 2 月 20 日
My flight was late into Ft Lauderdale so we didn't make it to the hotel until 10:30PM and come to find out the hotel overbooked. I think I was booted because when I reserved the room I got it for $232/night but then I saw they were asking for $700/night due to it being Valentines Day weekend. Maybe if I had been able to check in earlier in the day my room wouldn't have been given away. I was told since I booked through hotels.com I should've been notified by them that they overbooked. I was then "upgraded" to their sister hotel across the street. First it was not an upgrade whatsoever, I reserved a King size suite and got a full size bed with no kitchen. The walls were not sound proof like I had reserved, the pool was freezing cold and not heated, there wasn't an onsite restaurant, and there wasn't parking except for street parking or valet at $40/night. I was told at check in that the Doral would reimburse me for the $80 valet parking and that ended up not being the case at all. I paid out of pocket in order to be able to get my car and then when I called the next week to get the credit I was then told they comped me the resort fee instead. I shouldn't have been charged the resort fee anyway because it wasn't my choice to stay at the other hotel!! Not to mention it took over calling 10 times and waiting hours on end to be able to FINALLY talk to an actual manager. Only then to be told she is no longer honoring what I was told on the night of check in.
Courtney
Courtney,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 16 日
Everything was nice. The lobby and amenities were luxury but the rooms were average. Nothing wrong with them, just nothing super special. Will be returning.
Rachel
Rachel,2 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 2 月 15 日
After driving for 3 hours and arriving, they told me that my reservation did not exist in the system, and I showed it in the lobby.
Yanivys
Yanivys,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 13 日
Spacieuse
Hervé
Hervé,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 2 月 11 日
Room felt neglected
Shalom
Shalom,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 10 日
Amazing hotel with great hospitality. The staff member are very polite and informative. The rooms are super clean and the heated pool is always warm on a cool day . Ive now come three weeks in a row. I am very impressed by this property.
Rafael
Rafael,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 3 日
Barbarah Regina
Barbarah Regina,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 3 日
O quarto estava bem limpo. Eu fiquei supresa com o tamanho do quarto, e ele vem totalmente equipado para você morar nele se quiser. MUITO BOM. A localização que não é boa em relação a Miami Beach. Mas se você for ficar em Doral mesmo, em frente ao hotel tem uma rua só de restaurantes e o hotel é perto do outlet dolphin. Eu gostei muito.
Barbarah Regina
Barbarah Regina,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2026 年 2 月 2 日
Poor customer service
Josse
Josse,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 31 日
This was a great and positive surprise. I have never stayed in this hotel before, but I will certainly look forward to staying there again
Alvaro
Alvaro,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 31 日
Fast service everything else was good.
Natasha
Natasha,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 29 日
Adolfo
Adolfo,2 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 1 月 27 日
Rafael
Rafael,3 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 26 日
Chris
Chris,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 22 日
Jaclyn
Jaclyn,4 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 1 月 19 日
Room was extremely dirty. Was king suite at the end of the property and it had that feel of not being used in a long time and dirt just accumulating everywhere.
You know the vibe when its the room staff use when they have time off and dont clean it after, as nobody uses it anyway.. (not saying that happened, but it felt like it)
Here is an incomplete list of the issues:
Single time use items was clearly refilled without even bothering washing of the dirt from the previous user.
Balcony and door handles black of dirt.
Hair left in both showers.
Cutlery had burnt in food on it.
All surfaces had a layer of dust on it.
Toothpaste stains on the bathroom counters.
Washing machine room had old cable ties laying on the floor.
Smoke alarm kept beeping as battery was low.
Was given a lousy 15% refund after complaining.
Hans-Øivind
Hans-Øivind,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 1 月 11 日
Habitación sucia, no servía la lavadora y nunca la arreglaron,
Angel Gabriel
Angel Gabriel,6 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2026 年 1 月 10 日
A limpeza dos quartos deixa a desejar. Muita poeira sobre móveis e utensílios.
Alfredo
Alfredo,5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2026 年 1 月 10 日
Boblebadet var koldt og virkede ikke. Værelset ok - om end lidt koldt og slidt
Lone Julin
Lone Julin,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2026 年 1 月 8 日
Deficiente
Wolfgang
Wolfgang,5 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2026 年 1 月 7 日
I really bad stay with this property. They had me a downgraded room and didn’t say anything until I called from the room after checking in. The doors didn’t work so I was never provided a room key and someone had to come to my room each time gain access. The room was also dirty.
Andre
Andre,2 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 1 月 7 日
Yilian
Yilian,6 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 1 月 6 日
La habitación estaba Descuidada y sucia el personal no es muy amable pedimos que vuelvan a limpiar y quedó igual de sucia