Staff is good, very attentive. However, room is way small, not even a decent desk or chair oriented for middle age, disabled, elderly people rather oriented to other guests who stay for shorter time. First floor is equiped with vending machines focused on selling you staff rather that providing free water when needed as a courtesy (bare minimum). It appears that's not this place business model. Not staying here again, only stayed because of closeness to Atoche train station.