Even though I had paid in full and all hotel details were on my phone, staff needed ID, which I didn't have. Humiliating and degrading. The single room was a walk away in a different building from the hotel. The room was so small it could only fit a very small wardrobe and single bed. There was no duvet/sheets/blankets, so I slept with the heating on full, in the clothes I'd worn all day. I was exhausted from my trip and the earlier incident, it was pouring with rain and I didn't have the energy to walk back to the hotel to get bedding. This was a cheap hotel but I can't even say 'you get what you pay for' because it was missing the basics. When booking, this was the only hotel with availability in the area, for the date needed. On the whole, the staff were friendly but unfortunately this didn't make up for the 'experience'