Iberostar Selection Lanzarote Park

Property class: 5 and above
Luxury beachfront hotel with free water park, near Marina Rubicon

Choose dates to view prices

Iberostar Selection Lanzarote Park is a great choice for your beach stay in Yaiza, putting you near activities like scuba diving, parasailing, and windsurfing. Guests in the mood for pampering can indulge in massages at the spa, and there's fun for everyone with the 3 outdoor pools and free water park. Papagayo, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 4 bars/lounges, an indoor pool, and a poolside bar. Fellow travelers say great things about the helpful staff.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Air conditioning
The current price is CNY1,825
CNY1,953 total
includes taxes & fees
Nov 27 - Nov 28

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Double Room, Partial Sea View

A hotel room with a green sofa, a white bed, a desk, and a balcony with a view of palm trees.

Double Room, Partial Sea View

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Family Room, Sea View

A modern living room with a sofa, coffee table, and a painting on the wall.

Family Room, Sea View

  • Sea view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free wired internet

View all photos for Double Room, Partial Sea View (Star Prestige)

A balcony with a pool view, white furniture, and a clear sky.

Double Room, Partial Sea View (Star Prestige)

9.2 out of 10
Wonderful
(5 reviews)
  • Sea view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed
  • Free wired internet

View all photos for Double Room, Sea View

A hotel room with a bed, a desk with a TV, a chair, a window with curtains, and a painting of cacti on the wall.

Double Room, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Double Room Single Use (Side Sea View)

A hotel room with a green sofa, a white bed, a desk, and a balcony with a view of palm trees.

Double Room Single Use (Side Sea View)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds
  • Free wired internet

View all photos for Family Room, Partial Sea View

A spacious room with a bed, a desk, and a TV.

Family Room, Partial Sea View

8.0 out of 10
Very good
(1 review)
  • Partial sea view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free wired internet

View all photos for Double Room, Sea View (Star Prestige)

A balcony with two rocking chairs and a small table, overlooking a pool and buildings.

Double Room, Sea View (Star Prestige)

  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed
  • Free wired internet

View all photos for Double Room Single Use, Sea View (Star Prestige)

A balcony with two rocking chairs and a small table, overlooking a pool and buildings.

Double Room Single Use, Sea View (Star Prestige)

  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds OR 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, Connecting Rooms, Partial Sea View (2 Adults & 2 Children)

A hotel room with a green sofa, a white bed, a desk, and a balcony with a view of palm trees.

Standard Room, Connecting Rooms, Partial Sea View (2 Adults & 2 Children)

  • Partial ocean view
  • 30 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds
  • Free wired internet

View all photos for Family Room (2 Adults & 2 Children)

A living room with a yellow sofa, white coffee table, and a painting of cacti.

Family Room (2 Adults & 2 Children)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free wired internet

View all photos for Junior Suite, Partial Sea View (Premium)

A living room with a sofa, a coffee table, a TV, a desk, and a chair. There is a large window with a view of the outdoors.

Junior Suite, Partial Sea View (Premium)

  • Partial ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Junior Suite, Partial Sea View (Star Prestige)

A living room with a sofa, a coffee table, a TV, a desk, and a chair. There is a large window with a view of the outdoors.

Junior Suite, Partial Sea View (Star Prestige)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Junior Suite, Sea View (Star Prestige)

A balcony with two chairs and a small table, overlooking a beach with palm trees and the sea.

Junior Suite, Sea View (Star Prestige)

  • Sea view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Junior Suite, Partial Sea View (Premium Single Use)

A modern hotel room with a large bed, a desk, a TV, a yellow armchair, and a balcony with a view of palm trees.

Junior Suite, Partial Sea View (Premium Single Use)

  • Partial ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds
  • Free wired internet

View all photos for Junior Suite, Partial Sea View (Star Prestige - Single Use)

A modern hotel room with a large bed, a desk, a TV, a yellow armchair, and a balcony with a view of palm trees.

Junior Suite, Partial Sea View (Star Prestige - Single Use)

  • Partial ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds
  • Free wired internet

View all photos for Junior Suite, Sea View (Star Prestige - Single Use)

A balcony with two chairs and a small table, overlooking a beach with palm trees and the sea.

Junior Suite, Sea View (Star Prestige - Single Use)

  • Sea view
  • 36 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds
  • Free wired internet

View all photos for Standard Room, Connecting Rooms, Sea View (2 Adults & 2 Children)

A hotel room with a bed, a sofa, a desk, and a TV. There is a balcony with a view of the sea.

Standard Room, Connecting Rooms, Sea View (2 Adults & 2 Children)

  • Sea view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds
  • Free wired internet

View all photos for Standard Room, Connecting Rooms, Sea View (2 Adults & 3 Children)

A hotel room with a bed, a sofa, a desk, and a TV. There is a balcony with a view of the sea.

Standard Room, Connecting Rooms, Sea View (2 Adults & 3 Children)

  • Sea view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds
  • Free wired internet

View all photos for Standard Room, Connecting Rooms, Sea View (2 Adults & 4 Children)

A hotel room with a bed, a sofa, a desk, and a TV. There is a balcony with a view of the sea.

Standard Room, Connecting Rooms, Sea View (2 Adults & 4 Children)

  • Sea view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds
  • Free wired internet

View all photos for Standard Room, Connecting Rooms, Sea View (3 Adults & 1 Child)

A hotel room with a bed, a sofa, a desk, and a TV. There is a balcony with a view of the sea.

Standard Room, Connecting Rooms, Sea View (3 Adults & 1 Child)

  • Sea view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds
  • Free wired internet

View all photos for Standard Room, Connecting Rooms, Sea View (3 Adults & 2 Children)

A hotel room with a bed, a sofa, a desk, and a TV. There is a balcony with a view of the sea.

Standard Room, Connecting Rooms, Sea View (3 Adults & 2 Children)

  • Sea view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds
  • Free wired internet

View all photos for Standard Room, Connecting Rooms, Sea View (3 Adults & 3 Children)

A hotel room with a bed, a sofa, a desk, and a TV. There is a balcony with a view of the sea.

Standard Room, Connecting Rooms, Sea View (3 Adults & 3 Children)

  • Sea view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds
  • Free wired internet

View all photos for Standard Room, Connecting Rooms, Sea View (4 Adults)

A hotel room with a bed, a sofa, a desk, and a TV. There is a balcony with a view of the sea.

Standard Room, Connecting Rooms, Sea View (4 Adults)

  • Sea view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds
  • Free wired internet

View all photos for Standard Room, Connecting Rooms, Sea View (4 Adults & 1 Child)

A hotel room with a bed, a sofa, a desk, and a TV. There is a balcony with a view of the sea.

Standard Room, Connecting Rooms, Sea View (4 Adults & 1 Child)

  • Sea view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds
  • Free wired internet

View all photos for Standard Room, Connecting Rooms, Sea View (4 Adults & 2 Children)

A hotel room with a bed, a sofa, a desk, and a TV. There is a balcony with a view of the sea.

Standard Room, Connecting Rooms, Sea View (4 Adults & 2 Children)

  • Sea view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds
  • Free wired internet

View all photos for Double Room, Sea Facing (Star Prestige)

A balcony with two rocking chairs and a small table, overlooking a pool and buildings.

Double Room, Sea Facing (Star Prestige)

  • Sea view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed
  • Free wired internet

View all photos for Double Room Single Use, Sea Facing (Star Prestige)

A balcony with two rocking chairs and a small table, overlooking a pool and buildings.

Double Room Single Use, Sea Facing (Star Prestige)

  • Sea view
  • 36 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds OR 1 Queen Bed
  • Free wired internet

View all photos for Junior Suite, Pool Access (Star Prestige | Single Use)

A poolside area with a white lounge chair and a small garden.

Junior Suite, Pool Access (Star Prestige | Single Use)

  • 40 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds OR 1 Queen Bed
  • Free wired internet

View all photos for Junior Suite, Pool Access (Star Prestige)

A poolside area with a white lounge chair and a small garden.

Junior Suite, Pool Access (Star Prestige)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed
  • Free wired internet

View all photos for Twin Room

A balcony with a view of a pool, lounge chairs, a small table, and potted plants.

Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Family Room

A living room with a yellow sofa, white coffee table, and a painting of cacti.

Family Room

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free wired internet

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About the neighborhood

Map
Avenida Archipielago, 7, Yaiza, Lanzarote, 35580

What's nearby

  • Playa Flamingo - 2 min walk - 0.2 km
  • Aqualava Water Park - 12 min walk - 1.0 km
  • Playa Blanca - 15 min walk - 1.3 km
  • Nuestra Senora del Carmen Square - 19 min walk - 1.6 km
  • Dorada Beach - 6 min drive - 2.6 km

Getting around

  • Lanzarote Airport (ACE) - 32 min drive
  • Fuerteventura Airport (FUE) - 82 min drive

Restaurants

  • ‪Food Truck - ‬3 min walk
  • ‪La Bahia - ‬5 min walk
  • ‪Rosco’s Beer House - ‬13 min walk
  • ‪Blue Moon Entertainment Bar - ‬8 min walk
  • ‪La Katedral - ‬11 min walk

About this property

Iberostar Selection Lanzarote Park

  • Iberostar Selection Lanzarote Park is a great choice for your beach stay in Yaiza, putting you near activities like scuba diving, parasailing, and windsurfing. Guests in the mood for pampering can indulge in massages at the spa, and there's fun for everyone with the 3 outdoor pools and free water park. Papagayo, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 4 bars/lounges, an indoor pool, and a poolside bar. Fellow travelers say great things about the helpful staff.

All inclusive details

  • All-inclusive room rates at Iberostar Selection Lanzarote Park are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet meals and snacks included

Activities and facilities/equipment

  • All onsite activities and use of facilities and equipment are included.

At a glance

Hotel size

    • 332 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking
    • Electric vehicle charging point on site
    • Onsite garage
    • Free offsite parking nearby
    • Street parking available

Other information

    • Designated smoking areas

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Reviews

Iberostar Selection Lanzarote Park Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Location

9.4

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was excellent with a wide selection and high-quality food options. (14 reviews)
  • The restaurant offered a wide variety of excellent quality food with a different themed section each night. (12 reviews)
  • The pools were awesome, extremely comfortable sun loungers were available, and the pool area was pleasantly quiet. (7 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Room
Food
Breakfast
Restaurant
Children
Bed
View
Drinks
Lobby

Reviews

Verified review

8/10 Very good

Overall very good A bit to noisy for us Small Critisms Lack of instruction in room posh coffee machine no idea how to use it. Complementary tea bags no milk. Lovely balcony no sun loungers what a waste Generally preferred it before it went all inclusive
Verified review

10/10 Exceptional

This hotel is brilliant. The location is great, the rooms are clean and nice and the staff are super friendly and very efficient. Our air con was broken but the manager DIEGO was absolutely brilliant and sorted things for us straight away in a very friendly and professional manner. the food is really nice with a good choice and high quality, and there is also plenty for the kids to do, and the entertainment in the evenings was really good. We would return to this hotel.
Verified review

10/10 Exceptional

The staff at this hotel are what make it a great place to stay
Verified review

8/10 Very good

Sea view, nice breakfast
Verified review

10/10 Exceptional

Great hotel with excellent staff.
Verified review

10/10 Exceptional

Fantastic hotel, especially for families. Great kids' pool, good programme of entertainments and close to many lovely beaches.
Verified review

10/10 Exceptional

Excellent hotel facilities, spotless large room and staff were extremely friendly, polite and welcoming.
Verified review

10/10 Exceptional

The room was spotless and the staff did a fantastic job. However a big tree took much of the seaview in room 3112.
Verified review

10/10 Exceptional

Unobstructed a great view from our balcony
Verified review

6/10 Good

The food was very good. The staff were also good. The room and facilities are very dated - in urgent need of renovation and not what I would expect from a 5*. Our room had multiple issues including leaking shower and loose bathroom fittings.
The elevator
The door to a guest room
Our bathroom door
Verified review

10/10 Exceptional

A fabulous hotel. Beautiful views of the sea and conveniently located to the centre of town. Lots of choice for breakfast and staff were very friendly. Highly recommend!
Verified review

10/10 Exceptional

Very quiet and amaxing hotel and near restaurants and on beach front fab for families with children but not walkable to any night life we couldn’t find any only restaurants but amaxing hotel and lovely rooms
Verified review

10/10 Exceptional

Fine and clean hotel with great views, good food, and a pleasant staff. Ideal for a relaxing break. Our only negative - the sunbeds were wet one morning and remained so during the day. But all else was great.
Verified review

8/10 Very good

Excellent hotel stay

Lovely hotel, very clean and comfortable. Only stayed on a B&B basis but breakfast selection was excellent. On the negative side, I twice reported a problem with the balcony light but it was not fixed during our one week stay
Verified review

10/10 Exceptional

Another lovely week spent in the star prestige area of this great hotel. All the staff, whatever their role in the hotel, were faultless throughout, always a hello and smile when passing you. We have visited this hotel yearly for approximately 7 years and will definitely be back. Well done to the Iberostar staff
Verified review

8/10 Very good

The staff are very helpful, and the room was good. A couple of downsides. The food was very underwhelming and having stayed in the Star Prestige side of the hotel, disappointing. We were also due to get a welcome gift, but this wasn’t forthcoming and certainly not something the hotel are used to do doing. They did provide a bottle of wine to be fair to them, but it wasn’t something they were expecting to provide. To finish off on a high, it was my birthday whilst in resort and the hotel left a free bottle of champagne on ice in my room, a lovely touch.
Verified review

10/10 Exceptional

Excellent hotel.

Fantastic hotel . Would thoroughly recommend. Accommodation is top class, breakfast is superb and location on the sea front is wonderful. Star prestige well worth the money with free drinks and snacks during the day and an exclusive adult only pool area. Good sports facilities as well. 10 min walk to the main shops and restaurants in Playa Blanca and taxis are cheap and easily available if required. Will be returning next year.
Verified review

10/10 Exceptional

Amazing stay with family!

We just spent 4 nights at Iberostar. Would highly recommend this hotel, the staff were really friendly, plenty of activities to do for everyone. We went half board and they had a lot of choices (vegetarian/vegan) for both breakfast and dinner. I went with my 6 year old and he really enjoyed the water slides at the hotel. The room was really clean and spacious. We had double partial sea view room. The hotel also has a good location.
Verified review

10/10 Exceptional

My husband’s birthday

We have just had a lovely holiday for my husband’s 60th birthday with our adult boys and partner. We all stayed in star prestige and had such a lovely time we didn’t want to leave. The hotel staff made made my husband feel very special. We were able to pay for my husband’s family to have lunch with us they all said they preferred the hotel to the one they were staying in. The staff in the star prestige bar surprised us with a cake and champagne as well. We will hopefully be back soon and stay for longer.
Verified review

6/10 Good

Ok but no 5 star,

Room wasn’t clean, towels aren’t towels they are just cut offs. Furniture in the room cheap tacky and stained. Food good, customer service mostly good. Breakfast service very very slow, but food good choice. Communal areas modern and nice shame they haven’t done the same for the rooms. I wouldn’t stay again due to the rooms, stains on the wardrobes, doors wood peeling back, patio doors don’t lock with handle you have a little boot at the top. Beds horrendous.
Verified review

10/10 Exceptional

Can’t wait to come back

Brilliant weeks stay at Lanzarote Park. Location is perfect…short walk to Playa Blanca shops and restaurants and a gorgeous little beach Playa Flamingo on your doorstep! Watching the waves of the sea whilst lying in your sun lounger by the pool is a real treat! Staff were all so lovely and helpful. We booked Star Prestige and would definitely book this again. Beautiful room overlooking pool and sea, mini bar, kettle and Nespresso coffee machine and the biggest shower I’ve ever seen! Plenty of hanging space in wardrobes and a huge comfy bed! Pillows were a bit uncomfortable though and nowhere to store your case away was disappointing. Drinks and snacks all day till 6 at the Star Prestige pool bar plus daily activities. Not sure I would book half board again as I do get board by same choice of meals every night and some of the food is lukewarm…a separate a la carte restaurant would be really good! Evening entertainment was really good- especially the singers we enjoyed out at the Star Prestige pool each evening. All in all a highly recommended winter sun destination!
Verified review

8/10 Very good

We stayed here from 22nd December 2025 until 12th January 2026. The check-in was very friendly and attentive with a nice glass of cava on arrival. We had requested a high floor and west (sunset) facing room, we were given a high floor but an East facing room overlooking the Children's pools and slides. We were offered a "Privilege" room which they kindly showed us so we could choose between the two. The only problem was they would require another 882 Euros for our 21 night stay. We decided to accept the room we had originally been allocated. The room itself was lovely and spacious, spotlessly clean with a lovely balcony which had a table and 2 chairs, and views over to Playa Blanca Port and the sea. The bathroom facilities were very good with a nice rainfall shower and complimentary toiletries. The one problem we had with our room was the A/C, it was centrally controlled and we were not able to change the setting to "heat", as it did get chilly in the evenings, but it was permanently on "cool", we did ask reception who said that if we wanted they could supply us with a heater, but we declined their offer, we just turned it off. As a 5 star hotel we feel that this should be addressed as soon as possible, being that the Canaries are an all year round destination. We were grateful for the fresh chilled water stations, which are available free of charge for the guests to fill their bottles etc, they are positioned on every floor of the hotel.
Verified review

10/10 Exceptional

Exceptional

Iberostar Lanzarote Park is truly a gem of a resort, and my recent stay there was nothing short of exceptional. From the moment I arrived, the staff went above and beyond to ensure that every aspect of my visit was perfect. The dedication and attentiveness of the entire team, from housekeeping to the waiters and reception staff, was truly remarkable. It was evident that they took great pride in their work and genuinely cared about the guests' experience. The entertainment staff also deserve high praise for their outstanding efforts in creating a vibrant and enjoyable atmosphere. They poured their hearts and souls into ensuring that everyone had a fantastic time, and their passion for their work was truly infectious. The food choices at Iberostar Lanzarote Park were nothing short of fantastic. The variety and quality of the cuisine available were truly impressive, catering to a wide range of tastes and preferences. Whether it was a sumptuous breakfast spread or a delectable dinner, every meal was a delight to savor. Overall, I can't speak highly enough of my experience at Iberostar Lanzarote Park. The exceptional staff, from the housekeeping to the entertainment team, made my stay unforgettable. Combined with the outstanding food choices, this resort truly exceeded my expectations, and I can't wait to return.
Verified review

8/10 Very good

Lovely Hotel with Great Staff

Pros: The hotel is lovely, clean, and well-maintained. The staff are friendly, attentive, and always available to assist. The entertainment is engaging, with a great team full of energy. Traveling with an 18-month-old, the kids’ club and evening entertainment were a hit—not just for my child but for other kids as well. The food offered a variety of options, making it easy to find something to enjoy. Convenient water dispensers located throughout the hotel were a thoughtful touch. Close proximity to the beach and the town adds to its appeal. Cons: Cutlery, plates, and utensils were not always spotless and could benefit from more thorough cleaning. While the food was nice, some dishes at the restaurant were bland and oily. Drinks are not included with dinner unless you are all-inclusive, and even filtered water comes at an extra cost. Offering complimentary water at dinner would align better with the breakfast service. Unfortunately, during our stay, a norovirus outbreak spread among guests. Although this was out of the hotel’s control, more proactive communication or precautionary measures (e.g., signs or health advice) would have been appreciated. The hotel itself is good, but it feels overpriced due to its location rather than the experience it offers. Overall, we had an enjoyable stay, thanks to the excellent staff and family-friendly atmosphere.
Verified review

8/10 Very good

Nice stay but this is not 5 star

We chose this hotel in Lanzarote because of our great experience in Tenerife El Mirador. The first impression when we arrived at the hotel was that we know this is not 5 stars, well we can compare all 5 stars in that level as we've travelled to more than 100 countries, some of the 4 stars can be 5 stars but this one is just 4 stars for me. We arrived with 3 people in the Front office attendant, all busy but we were serve by David, if i got his name correct, told us that there is a different check in for Star privilege which we don't fmind to be serve anywhere and he gave us a good room on the 3rd floor, I think all facing the see or facing the swimming pools are all ok from 2nf floor, of course it depends to what you pay. The lobby is just ok and the room we got is also good with basic amenities, the difference here vs El mirador is the personal touch, there is no card greetings to welcome you, the toiletries were all now in the refillable bottles that you need to squeeze, tea and coffee pods,nice bed and lovely view from the balcony. There is also a lounge for star privilege where you can have snacks and drinks, which is ok for those who love drinking, but for us we don't drink this is not applicable but for others this is a great benefit. Breakfast and Dinner- all Buffet and a separate room for star privilege as well, it's noisy when it's busy because of kids around but a bit quiet in the star privilege room.