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MUR Hotel Neptuno Gran Canaria - Adults Only

4.0 star property
Adults-only hotel with 2 restaurants, near Yumbo Shopping Center

Choose dates to view prices

Unwind at MUR Hotel Neptuno Gran Canaria - Adults Only, a tranquil oasis in Playa del Ingles. Enjoy international cuisine at one of the two on-site restaurants or relax by the pool with a refreshing drink from the poolside bar. Take advantage of free WiFi, indulge in some retail therapy on site, and recharge with a rejuvenating massage.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Electric vehicle charging point
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • Airport shuttle
  • Terrace

Feel at home (6)

  • Private bathroom
  • Separate sitting area
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is CNY3,529
CNY3,776 total
includes taxes & fees
Nov 16 - Nov 17

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room Single Use, Balcony

Minibar, in-room safe, desk, soundproofing

Double Room Single Use, Balcony

8.2 out of 10
Very good
(20 reviews)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Shower/tub combination
Hair dryer
Bidet
  • 23 sq m
  • Resort view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double or Twin Room, Balcony

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room, Balcony

8.0 out of 10
Very good
(18 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Shower/tub combination
Hair dryer
Bidet
  • 23 sq m
  • Resort view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Standard Double or Twin Room, Balcony, Pool View

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room, Balcony, Pool View

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Shower/tub combination
Hair dryer
Bidet
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room Single Use, Balcony, Pool View

Minibar, in-room safe, desk, soundproofing

Double Room Single Use, Balcony, Pool View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Shower/tub combination
Hair dryer
Bidet
  • Sleeps 1
  • 2 Twin Beds

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8.6 out of 10, Excellent, 1,005 reviews
The price is CNY1,120
CNY1,199 total
includes taxes & fees
Nov 12 - Nov 13
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About the neighborhood

Map
Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100

What's nearby

  • Yumbo Shopping Center - 1 min walk - 0.0 km
  • English Beach - 13 min walk - 1.2 km
  • Maspalomas Dunes - 3 min drive - 1.5 km
  • San Agustin Beach - 7 min drive - 4.2 km
  • Maspalomas Lighthouse - 8 min drive - 5.6 km

Getting around

  • Gran Canaria Airport (LPA) - 28 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Café de Paris - ‬3 min walk
  • ‪Tropicana - ‬3 min walk
  • ‪Restaurante Centrum - ‬3 min walk
  • ‪Nuevo Rokoko - ‬1 min walk
  • ‪Maná 264 - ‬3 min walk

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

When you stay at MUR Hotel Neptuno Gran Canaria - Adults Only, you'll be just a 5-minute drive from Yumbo Shopping Center and Maspalomas Dunes. You can grab a bite to eat at one of the 2 restaurants, then indulge in massages, facials, or aromatherapy. Other highlights include an outdoor pool, a poolside bar, and a 24-hour fitness center. The helpful staff and overall property condition get good marks from fellow travelers.

All inclusive

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

At a glance

DONE

Hotel size

    • 166 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • Children (18 years old and younger) not allowed
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

What to do

  • Shopping
  • Beach nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • 24-hour fitness center
  • An outdoor pool
  • Arcade/game room
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Local artist showcase
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Onsite venue - buffet restaurant.
La Sirena - Overlooking the pool, this bar specializes in international cuisine and serves lunch only. Open daily.
Sotavento - Onsite piano bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Safes in guestrooms can be used for EUR 2 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 6 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hotel Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Gran Canaria
Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Hotel Gran Canaria
Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
Hotel Neptuno Gran Canaria Adults
Neptuno Gran Canaria Adults San Bartolome de Tirajana
Neptuno Gran Canaria Adults
Mur Neptuno Gran Canaria
MUR Hotel Neptuno Gran Canaria Adults Only
MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

Frequently asked questions

Does MUR Hotel Neptuno Gran Canaria - Adults Only offer free cancellation for a full refund?

Yes, MUR Hotel Neptuno Gran Canaria - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at MUR Hotel Neptuno Gran Canaria - Adults Only?

Yes, there's an outdoor pool. Guests have pool access from 10 AM to 6 PM.

Are pets allowed at MUR Hotel Neptuno Gran Canaria - Adults Only?

Sorry, pets aren't allowed.

Is parking offered on site at MUR Hotel Neptuno Gran Canaria - Adults Only?

Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.

Is airport shuttle service offered by MUR Hotel Neptuno Gran Canaria - Adults Only?

Yes, an airport shuttle is available.

What are the check-in and check-out times at MUR Hotel Neptuno Gran Canaria - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at MUR Hotel Neptuno Gran Canaria - Adults Only and nearby?

Have fun with activities like cycling, hiking, and parasailing, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness center and a sauna. MUR Hotel Neptuno Gran Canaria - Adults Only also has an arcade and a garden.

Are there restaurants at or near MUR Hotel Neptuno Gran Canaria - Adults Only?

Yes, there are 2 onsite restaurants, featuring international cuisine and pool views.

Does MUR Hotel Neptuno Gran Canaria - Adults Only have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around MUR Hotel Neptuno Gran Canaria - Adults Only like?

MUR Hotel Neptuno Gran Canaria - Adults Only is a short 2-minute walk from Yumbo Shopping Center and 15 minutes' walk from English Beach.

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MUR Hotel Neptuno Gran Canaria - Adults Only Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Food
Room
Service staff
Location
Breakfast
Restaurant
Lobby
Buffets
Ambience
Circuses

What guests liked

  • The pool area was well maintained, clean, and had plenty of sun beds, with some rooms even having a pool-facing view. (6 reviews)
  • Breakfast offered excellent variety, quality, and presentation with a mix of local, regional, and international options. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

the service from staff was amazing, the food and cocktails were fab too
Ben, 3-night trip

8/10 Very good

Nice stay

Wonderful staff and nice location for exploring the town.
Alan, 7-night trip

10/10 Exceptional

Lovely Hotel

Lovely hotel and excellent value
Julio, 8-night trip

10/10 Exceptional

The staff were helpful and friendly, the breakfast and dinner really good , plenty sun lounges and umbrellas , right next to yumbo centre
michel, 3-night trip

10/10 Exceptional

Staff and food were brilliant. Area around the pool is limited but we always found sunbeds.
Benjamin Michael, 7-night trip

8/10 Very good

Great hotel, friendly staff, location is prime, clean rooms and good breakfast buffet. Overall super happy with my stay. The hotel itself sports a little outdated interior design, but aside from that everything is great.
Felix, 12-night trip

4/10 Fair

Was in awful room but couldn't move on arrival or next day I was only offer a room swap once I had unpacked and would need to repack and wait for the room to be cleaned Rea
Darren, 9-night trip

10/10 Exceptional

Consistently great

Great staff. Always happy to help. They all seemed to work very hard yet managed to do so with a smile. Location is good. Pool nice and clean. I am regular visitor here and will continue to be so.
Paul, 8-night trip

6/10 Good

The Hotel is a nice clean hotel with a beautiful swimming pool, greatly located for the yumbo center nightlife. Food was nice and fresh and the restaurant was really clean. Good coffee and fresh orange juice, although the toasters need updating, they are too slow! Unfortunately, due to the carnival the music from the Yumbo centre was unbearably loud up to 04:30 and there was no scape from it, and also the room I had on the first floor, shared a wall with the pool bar and the noise started really early in the morning. So not a place for sleeping and relaxing.
Javier, 7-night trip

4/10 Fair

The hotel could easily have got a five star review but there are many downsides which for a four star hotel I would expect much better from. The major negative is the noise from the downstairs restaurant and pool area. The music is extremely loud and uncomfortable in any room you stay in and the resonance from the microphone on karaoke nights will make you want to scream. Fine if you like cheesy classic karaoke but the sound proofing needs to be hundred times better in the rooms. If you’re a guest who likes peace and quiet this place is not for you. Complaining won’t get you anywhere. The shower temperature is very intermittent from boiling to cool. Very annoying. The kettle is nowhere near a plug. The breakfast is good, the pool, also has sauna and steam rooms which is a nice touch. TV is a smartTV which not many places have in my experience. However I did fork out a bit more than usual to have little luxuries and better attention to detail however I would not stay here again.
Ricky, 3-night trip

4/10 Fair

It was ok. I’ve stayed in other hotels in playa del ingles and this one wasn’t a favourite. The room decor was not as nice. But what really brought my rating down for the experience at check out. During check in I had been given a cardboard card to obtain a towel. I told the receptionist I didn’t need one as I brought my own but he still gave me the card. I didn’t read the back of the card but apparently it said I had to hand it back in or I would get a €20 fine. When I checked out, I didn’t have the card as it was never pointed out to me that I had to return this rice of cardboard when I checked in. Thankfully I found the card in the bin in my room but this seemed a way of conning guests out of another €20.
Johannes Baptist Adrianus Van, 7-night trip

10/10 Exceptional

Excellent

Première fois à l’hôtel Neptuno et je suis complètement ravi de mon séjour. Hôtel hyper bien placé, chambre spacieuse et très confortable, propreté irréprochable, restauration excellente digne d’un grand restaurant avec un choix très raisonnable, et avec un personnel parfait à tous les niveaux, réception, femme de ménage, personnel au restaurant. En un mot : Excellent 👌 Je recommande vivement cet hôtel J’ai déjà réservé pour 2026 😜 Séjour du 1 au 15 août 2025
Yvonnick, 14-night trip

6/10 Good

A decent place to stay in the south

Lovely, friendly staff mostly, clean spaces. Note that’s it’s not actually “all inclusive” as there are certain basic drinks that they require you to pay for, eg a mojito or a red bull, which I found pretty strange. It’s actually a “mostly inclusive” but the service was good and the food was okay. Had many issues with the plug sockets in the room too, my phone wouldn’t charge besides the charger working elsewhere. Never an offer to move rooms or try to find a permanent solution so it became a bit frustrating throughout. I guess they did their best but it’s not somewhere I would stay again.
7-night trip

10/10 Exceptional

Angenehme Atmosphäre und gutes Essen, das Personal ist sehr freundlich.
Yvonne, 8-night trip

10/10 Exceptional

Schönes Hotel in guter Lage mit sehr freundlichem Personal
Jürgen Albert, 9-night trip

10/10 Exceptional

Convenient to all amenities such as the Yumbo centre, the beach and the Dunes. Quiet hotel and friendly staff.
Michael, 2-night trip

8/10 Very good

Very nice hotel, amazing location Breakfast very good Slight disappointment: the bathtub in the bathroom was a bit rusty and could see the work has been done to repair a hole in the bathtub but has not been done properly Mattress on the bed was over soft which can cause back pain Really appreciated the robes and sleepers in the bedroom and the big balcony
Maxime, 4-night trip

10/10 Exceptional

Comodidad

Buen servicio de camareros en el buffet de desayuno. Camas cómodas y limpieza óptima.
Angel, 2-night trip

6/10 Good

Dritter Aufenthalt im Neptuno. Im Juni weniger Gäste, daher ausreichend Liegen am Pool. Ja und das Hotel ist in die Jahre gekommen. Das Essen insbesondere am Abend hat sich sehr verschlechtert. Oftmals eher Kartinenqualität, eher fade, ohne Geschmack. Persönliche Meinung. Dessert besteht aus Kuchen und Puddings/Mousses. Keine Abwechslung. Salatbuffet stehts frisch. Zimmer 224 war mit einer knarzenden Matratze/Lattenrost bei jeder Bewegung eher schlafunoptimal.
Marc, 7-night trip

10/10 Exceptional

Alles Toop
Vincenzo, 7-night trip

10/10 Exceptional

Literally across the street from Yumbo shopping center. Property in excellent condition. Not cheap, but in a great location and in great condition.
Brian, 5-night trip

8/10 Very good

Overall good
jéremie, 3-night trip

10/10 Exceptional

The property was great, very clean and comfortable. Close to many outlets and easy to get a taxi from. Staff were really good. Drinks were very cheap. Really good deal for hotel.
Daniel, 3-night trip

8/10 Very good

Impeccable service & spotless rooms! 4/5 would stay again. Good blend of comfort.
Patrick, 7-night trip

10/10 Exceptional

Another fantastic stay at Neptuno. It’s my hotel of choice when staying at Playa. The pool area is fantastic with a bar, sauna and steam room. The staff are friendly and will go out of their way to help you. I always was greeted with a smile, the food is delicious. I like the grill and the grill by the pool in the bar area. The room has all the facilities you will need. My only concerns were the water in the pool being murky and people dragging a chair across the floor at all times in the room above me. Other than that I had a lovely time and will be coming back. The hotel also backs onto the Yumbo.
Richard, 6-night trip