Amazing hotel with views. Saw so many birds and wildlife from our balcony. Jaxier and the rest of the restaurant staff were super hospitable and Jairo and the hotel staff were super accomadating. Will be re visiting
Dhan
4 晚家庭旅行
10/10
Excelente estadia! Mas tem que ter carro para chegar e sair
Existem ladeiras imensas para chegar ao hotel
katianne
2 晚行程
10/10
Lisa
2 晚家庭旅行
10/10
Kjell Anders
3 晚家庭旅行
10/10
Excelente
真实旅客
3 晚行程
2/10
We were moved between two rooms within one night and both were unsafe. The first room had leaking pipes in the wall, dripping AC, loose electrical wires in bathroom, smelled like mold and was quite literally falling apart (parts of cabinets on the floor!). The second room had a large hole we found behind our daughters bed where a bat flew out and kept swooping at us our first (and only!) night there. We had to terminate our stay and drive all the way back to San Jose (ruining our vacation and paying for new flights) for our Daughter to get the health department required rabies vaccines (totalling $1700US and requiring 4 trips to the ER). The hotel owner took a full week to reply to us and only offered us a refund of half so we have filed a dispute with our credit card company. They photographed us in our car as we left (trying to prove we stayed one night) even though we never slept a wink. The only reason we had to stay was because we didn’t feel safe driving all the way to the airport (hours) during the night and no manager would be available to speak to us until 6:30am. This hotel has quite literally caused us thousands of dollars of damage and, yet, they are fighting for money for nights we were not even able to enjoy. They ruined our long awaited vacation and in no way made us feel any of the Pura Vida we had come to love about Costa Rica. They should be ashamed.
真实旅客
3 晚家庭旅行
10/10
Fabian
1 晚行程
10/10
FAUSTO
2 晚行程
10/10
We had a wonderful stay at this hotel. Location, accommodations and the staff were exceptional. I would highly recommend staying here if you can! Great vacation and many thanks to all of the staff who really are terrific
Kathleen
4 晚行程
8/10
RICARDO
1 晚行程
10/10
Caitlin
2 晚结伴旅行
10/10
Stunning hotel very high end great food
tamara
2 晚家庭旅行
10/10
This was my second stay at the hotel, and I was not disappointed. The manager, a lovely French lady, was very accommodating and even sent me a beautiful fruit platter. Highly recommend!
clarice
1 晚浪漫旅行
10/10
Excellent hotel- attention to detail in every aspect from the foid, the drinks at the bar (excellent bartender), and overall friendly and atrentive staff. The property has fantastic ocean and jungle views, and the private access to Biesanz beach a super plus
ERICH
1 晚行程
8/10
Laura
1 晚行程
10/10
ANGELA
1 晚行程
6/10
Old run down hotel in need of upgrading. Sub par food. But grt service and great view and grt location to small beach
Chris
1 晚行程
10/10
We enjoyed our stay at Shana.
Jay
3 晚行程
10/10
Hytham
3 晚行程
10/10
Lucy
8 晚行程
4/10
Pro's: Excellent breakfast. Great that they have a family pool and adult only pool. Arranged for transportation into town at a reasonable price. We had booked a room with a "private pool" but we couldn't use it at night because of the mosquitoes -- it was nice for a late afternoon dip though with a cocktail.
Con's: location is not very convenient for walking up hill to town and the private trail to the beach is available, but the beach below is nothing special. Hotel is on a steep hill, that they have a golf cart shuttle to take you from your room to the lobby. I would not recommend for people with mobility issues
Overall, if I went again to the area the question is would I stay here again, and the answer is no, hence me 2 star rating.
Jacqueline
2 晚结伴旅行
10/10
Excellent
Tara Ann
5 晚浪漫旅行
10/10
We had a fantastic stay at Shana! The service was outstanding—from advance planning, arrival, tour scheduling, and meals at the restaurant—the staff went above and beyond. Their attentiveness and professionalism set this hotel apart.
The location is really great too. We enjoyed the beach access and convenience to Manuel Antonio Nat'l Park and Ziplining Tour.
I’ll definitely be returning!
Angela
3 晚家庭旅行
8/10
Hotel lindo com a vista perfeita. Quarto espaçoso, cama grande e confortável. Há frigobar. Deram um upgrade pra gente para um quarto com varanda maior mas que não tinha jacuzzi. No dia seguinte fizeram a mudança para o quarto original que preferimos. Não tem elevador como todos os hoteis que fui na Costa Rica. Funcionário auxilia com as malas. Há carrinho de golf para levar de uma ponta a outra. Os funcionários são extremamente atenciosos e simpáticos. 15h às 18h há happy hour (paga 1 bebida e ganha 2). Água free como em toda Costa Rica. Comida muito boa e farta. Fizemos todas as refeições no hotel. Sugestões de melhorias: ter amenities e roupão nos quartos.