Near the bustling Port of Naples, Eurostars Hotel Excelsior offers a tranquil retreat with breathtaking views from its rooftop terrace. Guests can unwind at the gym, savor a meal at the restaurant or grab a drink at the bar. With dry cleaning/laundry services and multilingual staff on hand, guests praise this hotel's helpful team and ideal location.
Reviews
8.88.8 out of 10
Excellent
Popular amenities
Parking available
Free WiFi
Air conditioning
Gym
Bar
Main amenities (12)
Daily housekeeping
Near the beach
Restaurant and bar/lounge
Breakfast available
Fitness center
Self parking
24-hour room service
Meeting rooms
Train station drop-off service
Terrace
24-hour front desk
Air conditioning
Feel at home (6)
Children stay free
Private bathroom
Terrace
Daily housekeeping
Laundry facilities
Minibar
The current price is CNY1,683
CNY1,683
CNY1,946 total
includes taxes & fees
Jun 28 - Jun 29
Why we love this property
Dining for every taste
A hotel restaurant and bar create culinary magic. Enjoy vegan, vegetarian, and locally-sourced options with breakfast buffet to fuel the day.
Comfort beyond compare
Premium bedding and down comforters grace each room. The hotel elevates in-room luxury with 24-hour service and stocked minibars.
Eurostars Hotel Excelsior offers a fantastic location, putting you just a 5-minute walk from Gulf of Naples and Castel dell'Ovo. After getting a workout at the fitness center, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Also, Molo Beverello Port and Via Toledo are within a 15-minute walk. Fellow travelers say great things about the helpful staff and location. Public transportation is close by: Chiaia - Monte di Dio Station is just 12 minutes by foot.
At a glance
DONE
Hotel size
122 rooms
Arranged over 6 floors
DONE
Arriving/Leaving
Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite self parking (EUR 30 per day)
DONE
Transfers
Train station drop-off
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
Restaurant
Bar/lounge
24-hour room service
Water dispenser
Traveling with children
Children stay free (see details)
What to do
Beach nearby
Working away
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Facilities
1 building/tower
Built in 1905
Safe-deposit box at front desk
Terrace
Fitness center
Locally sourced food is prioritized
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Locally-owned & organized tours & activities
Local artist showcase
Some profits reinvested in community and sustainability
Local culture & ecosystem education
Renewable energy used
Double-glazed windows
Uses some LED lighting
Comprehensive food waste policy
Waste recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Water dispenser
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Wheelchair-accessible public washroom
Well-lit path to entrance
Portable hoist available
Room amenities
Be entertained
Flat-screen television
Home comfort
Air conditioning
Minibar
Electric kettle
Sleep well
Down comforter
Soundproofed rooms
Premium bedding
Freshen up
Private bathroom
Bathtub or shower
Bidet
Eco-friendly toiletries
Towels
Stay connected
Free WiFi
Phone
Food and drink
Reusable coffee/tea filters
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
Uses some LED lighting
Recycling
Water-efficient showers only
Special features
Awards and affiliations
Eco-Certified Property
This property participates in Bioscore Sustainability, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 6.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 30 per person
Children & extra beds
Rollaway beds are available for EUR 60 per night
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Parking
Self parking costs EUR 30 per day
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
National rating
This property has received its official star rating from the local rating authority.
Also known as
Excelsior Hotel Naples
Excelsior Naples
Excelsior Naples Hotel
Hotel Excelsior Naples
Naples Excelsior
Naples Excelsior Hotel
Naples Hotel Excelsior
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior
Eurostars Excelsior Naples
Eurostars Excelsior
Eurostars Excelsior Naples
Eurostars Hotel Excelsior Hotel
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior Hotel Naples
Frequently asked questions
Does Eurostars Hotel Excelsior offer free cancellation for a full refund?
Yes, Eurostars Hotel Excelsior does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Eurostars Hotel Excelsior?
Sorry, pets aren't allowed.
Is parking offered on site at Eurostars Hotel Excelsior?
Yes. Self parking costs EUR 30 per day.
What are the check-in and check-out times at Eurostars Hotel Excelsior?
You can check in starting at 3:00 PM. Check-out time is noon.
What is there to do at Eurostars Hotel Excelsior and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Eurostars Hotel Excelsior?
Yes, there's an onsite restaurant.
What's the area around Eurostars Hotel Excelsior like?
Eurostars Hotel Excelsior is in Naples City Centre, a short 14-minute walk from Molo Beverello Port and 14 minutes' walk from Via Toledo. Travelers love the hotel's prime location.
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Reviews
Eurostars Hotel Excelsior Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.2
Cleanliness
9.2
Location
8.8
Staff & service
8.4
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was a highlight with many reviewers praising its quality, variety, and stunning views. (21 reviews)
From real guest reviews summarized by AI.
Popular mentions
Location
Room
Service staff
View
Restaurant
Breakfast
Bay
Bathroom
Sea
Water
Reviews
Verified
10/10 Exceptional
Apr 19, 2026
Breakfast buffet was amazing with a beautiful view.
Crystal
Crystal, 1-night trip
Verified
10/10 Exceptional
Apr 8, 2026
The rooms are very clean, shopping and restaurants are nearby in walking distance.
Allison
Allison, 1-night trip
Verified
10/10 Exceptional
May 20, 2026
Perfekt! Nice location and a beautiful view. Nice and quiet neighbourhood. We’ll be back😊
Malene
Malene, 4-night trip
Verified
10/10 Exceptional
Mar 6, 2026
The staff was excellent and the view was spectacular.
Robert
Robert, 3-night trip
Verified
10/10 Exceptional
Mar 30, 2026
Unbeatable views
Stephen
Stephen, 3-night trip
Verified
10/10 Exceptional
Jan 29, 2026
Lovely location with great views
Noel
Noel, 2-night trip
Verified
10/10 Exceptional
Jan 12, 2026
Great breakfast buffet and spacious room with an excellent view. Friendly staff too
David
David, 3-night trip
Verified
10/10 Exceptional
Feb 2, 2026
Amazing room and service
Tony
Tony, 5-night trip
Verified
10/10 Exceptional
Jan 20, 2026
Clean, wonderful room with view of Vesuvius
Arcangela
Arcangela, 2-night trip
Verified
10/10 Exceptional
Oct 30, 2025
Beautiful room — gorgeous sea view — staff was wonderful!
lori
lori, 5-night trip
Verified
10/10 Exceptional
Jan 9, 2026
We highly recommend this Hotel great staff in particular Francesca she was the best very sweet and friendly but most importantly very helpful.
I would recommend this Hotel to anyone who travels to Napolis. 5 stars all around the service the friendly staff members is incredible
HECTOR
HECTOR, 3-night trip
Verified
10/10 Exceptional
Oct 9, 2025
Clean room and very friendly staff
Ali
Ali, 1-night trip
Verified
10/10 Exceptional
Jan 31, 2026
The room was huge with a beautiful view. The morning breakfast was a feast of delicious food. Even if you’re not a breakfast person, you will still want the breakfast bar. The staff was incredibly helpful and accommodating. Room service was a great perk at the end of a tiring day. I highly recommend staying here.
Allison
Allison, 1-night trip
Verified
10/10 Exceptional
Sep 10, 2025
Great location, staff, view
Great location, staff, view, and the rooms look like from a castle!
Behrad
Behrad, 1-night trip
Verified
10/10 Exceptional
Nov 13, 2025
Lovely rooms overlooking the sea. Excellent restaurants and staff.
Wanted to stay longer.
Christine
Christine, 3-night trip
Verified
10/10 Exceptional
Aug 31, 2025
A nice option in naples.... top notch hotel with amazing people. Great location too.
Craig
Craig, 1-night trip
Verified
10/10 Exceptional
Jul 29, 2025
Amazing service and always love to stay here
Stephanie
Stephanie, 4-night trip
Verified
10/10 Exceptional
Oct 11, 2025
Very convenient location
Margaret
Margaret, 1-night trip
Verified
8/10 Very good
Dec 12, 2025
Excellent hotel, staff, room and breakfast buffet were great. The only issue we had is that it would have been nice to know the whole street in front of the hotel would be torn up during the stay which diminished the enjoyment of the stay and having a balcony room.
Branden
Branden, 1-night trip
Verified
10/10 Exceptional
Dec 12, 2025
Good service
Matteo
Matteo, 2-night trip
Verified
10/10 Exceptional
Oct 22, 2025
Everything was Perfetto. Ease of check in and service across the board.
Kevin
Kevin, 1-night trip
Verified
10/10 Exceptional
Sep 16, 2025
Great location on the water. Lots of restaurants along the promenade. Beautiful rooftop bar and restaurant
Rodney
Rodney, 2-night trip
Verified
10/10 Exceptional
Dec 22, 2025
Everything about this hotel was amazing except for the sewer smell in the restroom. I would book again for the price and area. As a solo traveler, I felt very safe staying here. Francesca at the front desk spoke very good English and was very helped with pointing me in the direction for things to do. Highly recommend a balcony room or suite. The view is insane!
Jannette
Jannette, 2-night trip
Verified
10/10 Exceptional
Sep 23, 2025
Outstanding desk staff.
ENRICO P
ENRICO P, 3-night trip
Verified
10/10 Exceptional
Jul 5, 2025
Lovely old school Italian hotel with classic charm and excellent service