At Hotel San Carlos Plaza, you can unwind in style with three outdoor pools and a soothing massage at the spa. Savor delicious meals from two on-site restaurants, or browse designer stores for unique finds.
Reviews
7.87.8 out of 10
Good
Popular amenities
Spa
Pet friendly
Laundry facilities
Free parking
24/7 front desk
Main amenities (12)
Daily housekeeping
On the beach
2 restaurants
3 outdoor pools
Breakfast available
Spa services
5 meeting rooms
Terrace
24-hour front desk
Air conditioning
Communal living room
Convenience store
Feel at home (6)
Television
Terrace
Daily housekeeping
Laundry facilities
Coffee/tea maker
Elevator
The current price is CNY998
CNY998
CNY1,188 total
includes taxes & fees
Aug 10 - Aug 11
Room options
Available filters for rooms
Showing 9 of 9 rooms
View all photos for Premium Room, 1 King Bed with Sofa bed, Balcony, Ocean View
Premium Room, 1 King Bed with Sofa bed, Balcony, Ocean View
10.010.0 out of 10
Exceptional
1 review
(1 review)
Highlights
Balcony
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Private bathroom
Coffee/tea maker
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed
View all photos for Presidential Room, Multiple Beds, Balcony, Ocean View
Enjoy your visit to San Carlos with a stay at Hotel San Carlos Plaza. Guests can indulge in deep-tissue massages, then grab a bite to eat at one of the 2 restaurants. Fellow travelers love the helpful staff.
Languages
English, Spanish
At a glance
DONE
Hotel size
173 rooms
DONE
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets allowed (dogs and cats only, 1 total, up to 33 lbs per pet)*
Specific rooms only, restrictions apply*
Pets must be supervised
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING
Parking
Free onsite self parking
Wheelchair-accessible parking on site
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:30 AM–12:30 PM
2 restaurants
Private picnics
Traveling with children
Grocery/convenience store
Children's games
What to do
On the beach
Shopping
Bicycle rentals nearby
Hiking/biking trails nearby
Kayaking nearby
Water skiing nearby
Working away
5 meeting rooms
Conference space (244 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Wedding services
Porter/bellhop
Romance packages
Facilities
Terrace
Communal living room
3 outdoor pools
Designer stores on site
Spa services
Banquet hall
Reception hall
Outdoor furniture
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in hallways
Handrails in stairways
Wheelchairs available on site
Well-lit path to entrance
Room amenities
Be entertained
32-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Premium bedding
Freshen up
Hair dryer
Towels
Stay connected
Free WiFi (speed of 25+ Mbps)
Phone
Food and drink
Chef
Free bottled water
More
Daily housekeeping
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 250 to 300 for adults, and MXN 250 to 300 for children
Pets
Pets are allowed for an extra charge of MXN 1000 per pet, per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.
Also known as
HOTEL SAN CARLOS PLAZA Hotel
HOTEL SAN CARLOS PLAZA San Carlos
HOTEL SAN CARLOS PLAZA Hotel San Carlos
Frequently asked questions
Does Hotel San Carlos Plaza offer free cancellation for a full refund?
Yes, Hotel San Carlos Plaza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel San Carlos Plaza?
Yes, there are 3 outdoor pools.
Are pets allowed at Hotel San Carlos Plaza?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 33 lbs per pet. There's a charge of MXN 1000 per pet, per night.
Is parking offered on site at Hotel San Carlos Plaza?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel San Carlos Plaza?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Hotel San Carlos Plaza and nearby?
Have fun with nearby activities like cycling, hiking, and jet skiing. Enjoy a swim in one of the 3 outdoor swimming pools or use the hotel's other amenities, which include spa services.
Are there restaurants at or near Hotel San Carlos Plaza?
Yes, there are 2 onsite restaurants.
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Hotel San Carlos Plaza Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
7.8/10
Cleanliness
8.2/10
Staff & service
7.8/10
Amenities
7.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Popular mentions
Room
Service staff
Location
Beach
Food
Shower
Children
Running
Reviews
8/10 Good
Jul 20, 2025
Good place to spend time with family.
Francisco
Francisco, 4-night trip
10/10 Excellent
Jul 25, 2025
Excelente
Yaremi Alondra
Yaremi Alondra, 1-night trip
10/10 Excellent
Apr 12, 2025
Great hotel, family friendly, friendly staff
Ana
Ana, 1-night trip
10/10 Excellent
Jul 15, 2025
Great location onto the beach. Clean all around. Helpful staff. Rooms could use a little update with lighting. Would’ve liked pools to be open later on weekends.
Adriana
Adriana, 3-night trip
10/10 Excellent
Jun 20, 2025
Very clean. Lots of delicious food and restaurants. Friendly staff. Lots of activities. Everything you need onsite
Irma
Irma, 3-night trip
10/10 Excellent
Jun 23, 2025
Excellent customer service
Maritza
Maritza, 2-night trip
8/10 Good
Jul 5, 2025
N
Flora
Flora, 1-night trip
2/10 Terrible
Jul 15, 2025
Old hotel air no good no maintenance
Luis
Luis, 3-night trip
8/10 Good
Jun 24, 2025
Good enough
Javier
Javier, 3-night trip
10/10 Excellent
Mar 15, 2025
It was a perfect day for our family vacation the staff was very friendly and went above and beyond for our needs.
Deyanira
Deyanira, 3-night trip
6/10 Okay
Jun 29, 2025
I have stayed here off and on for the last 20 years and I can honestly say that nothing has been done to this place. Rooms are in sad shape and need work.
Octavio
Octavio, 3-night trip
10/10 Excellent
Jul 9, 2025
.
Jazmin
Jazmin, 2-night trip
4/10 Poor
Apr 2, 2025
Pool area was nice , rooms to basics (old)
Maonri
Maonri, 1-night trip
8/10 Good
Jun 15, 2025
The Rooms need to be up dated. Bath tub was old.
Javier
Javier, 1-night trip
8/10 Good
Jul 23, 2025
Rooms are starting to show age. A/C unit thermostat not working properly.
In my opinion the room level I rented should have small fridge and maybe a microwave oven.
Hector
Hector, 3-night trip
8/10 Good
Jun 21, 2025
I really like the stay. I loved the food and restaurant. The service of the waiter Cosme is excellent! The only thing I would like to say that I did not like is that the schedule of the pool is from 9am- 9pm which is late in the morning, so the day you are departing you cannot use it. Also they have a different schedule posted by the rooms 8am-10pm. So it was confusing.
Marcela
Marcela, 1-night trip
10/10 Excellent
May 30, 2025
👍
Juventino
Juventino, 2-night trip
10/10 Excellent
Mar 19, 2025
Great stay, and amenities. Didn’t love that our room was toward the outside of the facility but we had a good view and enjoyed our stay
Marysol
Marysol, 4-night trip
8/10 Good
May 22, 2025
The view and location of the property is correct, but the installation required improvement.
OSCAR
OSCAR, 2-night trip
8/10 Good
Jun 13, 2025
My family enjoyed the slides and pool area. The rest of hotel amenities was old, outdated and neglected. Im sorry to leave negative comments since the staff was great.
Wake up call to owners/upper management to re-invest in the the property. Bathroom was clogged and tiles missing, cracks everywhere
miguel
miguel, 1-night trip
10/10 Excellent
Feb 17, 2025
Bit of a drive and a little older but felt safe, right on beach too, and affordable. Definitely good location for families and older people who don't want to deal with load drunk people all over the place
Joshua
Joshua, 1-night trip
4/10 Poor
Jul 25, 2025
Do not belive the 4 star review on this hotel.....I give this honestly a 1 star and the star is only because the AC was working. There's too much to say that was horrible about this hotel but I'll give a few that people might care about. The rooms are so old looking, the bathtub is way higher than the floor you stand on, so be careful with that! And the wifi password changes almost daily and it's very spotty. Not to mention WHEN YOU SHOWER, the water is so weak and so little, that you take a while to really shower and get clean.....horrible choice. Overall, I wouldn't go back....
Maurice
Maurice, 7-night trip
10/10 Excellent
Jan 15, 2025
Excellent place to stay in San Carlos. Great staff, great atmosphere, and amazing views. Highly recommend.
Atif
Atif, 4-night trip
10/10 Excellent
Jan 29, 2025
Clean hotel, on the beach! Great pool for kids! Friendly helpful staff!