Really bad communication and some staff would just nod and smile and have back again and again to finally they understood. Very frustrating. Its also too far out of the city and no decent restaurants close
John
4 晚结伴旅行
10/10
On this trip to Vietnam the VNA was one of the best apartments we stayed in. Staff were super friendly and efficient organising our taxi's and transfers. Large comfortable rooms close to restaurants and lake.
Peter
3 晚行程
6/10
Decent self contained room. Communication and sevice from male staff terrible. No idea, lax, zero interest and care factor
John
7 晚行程
8/10
Front staff was excellent. Thanh was very helpful
Linda
4 晚结伴旅行
8/10
Reception very helpful.
Linda
2 晚行程
8/10
The staff was amazing here and they were so communicative. Although it was super loud location, u get a cafe right downstairs and 30min grab into old quarter. The breakfast isnt that good so i would just get food elsewhere tbh the meat in the pho was rotten tasting so after that i did not eat their breakfast. Overall the staff is really sweet and the location is nice
Li Nai
5 晚浪漫旅行
10/10
Great staffs and smooth communication,
SAITO
5 晚浪漫旅行
8/10
Old suit but good enough hot water to shower. Good Fesh clean towers. good Accessable to all favorites sight seeing places.
Shawn
1 晚行程
10/10
Suhyeon
4 晚行程
10/10
Kok kin
1 晚行程
8/10
The apartment was not as fancy as I initially thought but it still had everything we needed and had very nice beds and showers. The staff were EXTREMELY helpful and responsive-they made sure we always had everything we needed. I would totally stay here again if I returned to Hanoi
Ella
5 晚家庭旅行
8/10
Sylvain
14 晚行程
10/10
Tomos
27 晚行程
10/10
I found some problems in my room right after check in. A little bit depressed. I took photos and shared them with hotel. Wow! Amasing follow up. I felt hotel is serious with the complaints from the guests. When i check out, i delivered my thanks to the hotel. VnaHomes is Hanoi itself to me. Lovely smiles of the hotel staff are another beauty. Thanks again.
KI HUN
3 晚商务旅行
10/10
Great location near the lake! The apartment was nice and big. Very clean! Had a very nice stay.
Julia
1 晚结伴旅行
8/10
Hyechung
2 晚行程
8/10
The reception was acceptable. The front desk personnel were friendly. The hot water took a while to flow; the knobs were not label, therefore, it was difficult to adjust the water temperature. The breakfast was quite unacceptable. The vendor that catered to the hotel was unfriendly and the menu was very limited as well. The check out time was 12:00 noon; however, the housekeeping staff sort of pushed and rushed the tenants out of the room. This is why the rating for this location earned only 4 stars.
真实旅客
3 晚行程
10/10
Comfortable room, good WiFi. Nice and professional staff. Good location, easy access to downtown and the airport.
Robert
5 晚行程
6/10
Shobha
1 晚行程
10/10
Sophie
3 晚行程
8/10
The property was great. It was a great space, clean, and the staff were wonderful. Unfortunately the area was not good for tourists. There is not much to see in the area, no shops, lots of cafes but they don’t seem to serve food. There are quite a few seafood restaurants out on the busy main road by the lake, but limited English by the locals in this area so ordering is difficult, and options other than seafood are very limited.
Shoshanna
1 晚家庭旅行
10/10
真实旅客
5 晚行程
10/10
The apartment was spacious, clean, and with plenty of natural light. It is located one block from the largest lake in Hanoi, which is lined up with cafes and restaurants. The neighborhood is beautiful and much calmer than the Old Quarter. Additionally, the service personnel was always kind and helpful. I will certainly stay there in my next trip to Hanoi.