4/10 Fair
Sep 20, 2023
All communication was electronic. I was given the option of sending copies of our documents on WhatsApp or an email provided. I did not have WhatsApp so I sent it on the email several days before our arrival. We were told that when they received the documents that they would send the QR code for the entry door and room. We were on arrival day when we received a notice again about needing documents. She had not checked the email. I had tried to call the phone number several times but no answer. Finally received the QR code about one hour before arrival. Very stressful! No kleenex provided. Location was good for tours but difficult to get to with luggage. Would not recommend.
Lora Lee
Lora Lee, 3-night trip






